《酒店英语》餐饮服务英语——知识点训练卷 湖北省旅游类考纲百套卷第66卷（原卷版+解析版）

编写说明：湖北省《旅游类考纲百套卷》，依据湖北省旅游类技能考试大纲分两个专业编写。第一部分依据考纲的导游服务专业知识（应知）考试内容要求编写了导游服务专业的50份试卷，第二部分依据考纲的酒店管理专业知识（应知）考试内容要求编写了酒店服务专业55份试卷。供两个专业类师生按需要选择使用。试卷命题紧扣湖北省旅游类考纲要求，精选具有代表性和典型性的机考试题。旨在帮助学生系统地复习和巩固专业理论知识，为高考取得优异成绩打下坚实的基础。 本试卷是湖北省《旅游类考纲百套卷》的第66卷，是酒店管理专业知识点训练卷，依据考纲（七）酒店英语部分中的考点37.餐饮服务英语编写，其要求内容如下：（1）Restaurangt Reservation （2）Receiving a Guest in Restaurant （3）Taking Orders （4）Serving the Food （5）Settling the Bills （6）Handing Complaints （7）Bar Service 湖北省《旅游类考纲百套卷》 第66卷 （七）酒店英语 餐饮服务英语 知识点训练卷 考试时间60分钟 满分150分 班级________ 姓名________ 学号________ 成绩________ 1、 情节对话选择题（本大题共45小题，每小题2分，共90分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. A: I’d like to book a table for four for tomorrow evening. B: __________. A. I’m sorry, we’re fully booked. B. Could you come today instead? C. Sure, what time would you like to reserve? D. You should come earlier. 2. A: Good evening. Do you have a reservation? B: __________. A. Yes, I made a reservation under the name Smith. B. No, I forgot to book. C. I’m just passing by. D. Maybe later. 3. A: How would you like your steak cooked? B: __________. A. I’ll have it rare, please. B. I’m not sure yet. C. I don’t eat steak. D. The menu doesn’t say. 4. A: Your drinks will be served shortly. B: __________. A. We’ll wait. B. What are the drinks? C. That’s all right, thank you. D. I ordered food, not drinks. 5. A: Here’s your bill. Would you like to pay by card or cash? B: __________. A. I’ll pay with my credit card. B. Do you accept tips? C. I didn’t order anything. D. I’m still eating. 6. A: I’m not happy with the service today. B: __________. A. I’m sorry to hear that. Could you please explain what went wrong? B. You should have spoken earlier. C. Let me get the manager to deal with this. D. We don’t care about complaints. 7. A: I need a drink recommendation. B: __________. A. We don’t have any suggestions. B. How about trying our signature cocktail? C. You can make your own decision. D. I’ll get you water. 8. A: I’d like to reserve a table for two, but I’m not sure about the time yet. B: __________. A. You must decide now. B. You can call back when you’ve decided the time. C. We don’t accept uncertain reservations. D. Just show up when you’re ready. 9. A: Do you serve vegetarian options here? B: __________. A. Yes, we have several vegetarian dishes on the menu. B. No, we only serve meat. C. We can make an exception for you. D. Let me check with the chef. 10. A: How long will the food take to arrive? B: __________. A. I’m not sure. B. It should be ready in about 15 minutes. C. Please wait patiently. D. That depends on the chef. 11. A: Do you have any special dishes today? B: __________. A. Yes, today we have a chef’s special. B. No, the menu is standard today. C. Please check the menu. D. Only for special guests. 12. A: Can I get a receipt for the meal? B: __________. A. We don’t issue receipts. B. Sure, I’ll bring one right away. C. Receipts are for larger orders. D. You should have asked earlier. 13. A: I’d like to cancel my reservation for tonight. B: __________. A. You can’t cancel at this time. B. Okay, I’ll cancel it for you. C. There is a penalty for cancellation. D. Why are you canceling? 14. A: I think I’ve been charged for something I didn’t order. B: __________. A. That’s not possible. B. Let me check the bill for you. C. Are you sure? D. You should have checked before. 15. A: Can we get another round of drinks, please? B: __________. A. Right away. What would you like? B. I’ll get them when I can. C. Wait until your food arrives. D. Why not order something different? 16. A: Can I see the wine list? B: __________. A. We don’t have a wine list. B. Here it is. C. You can order from the bar. D. Wines are not available tonight. 17. A: Could you make a reservation for me at the bar? B: __________. A. We don’t take bar reservations. B. Yes, what time would you like to come? C. The bar doesn’t take reservations. D. You’ll need to talk to the bartender. 18. A: The food is cold. Could you warm it up, please? B: __________. A. That’s how we serve it. B. I’ll take it back to the kitchen right away. C. You should have eaten it faster. D. We can’t do that for you. 19. A: Is there a private dining area available? B: __________. A. Yes, we have a private room you can reserve. B. You need to ask the manager. C. Private rooms are for special guests only. D. We don’t have any privacy. 20. A: Can I pay with this gift card? B: __________. A. We don’t accept gift cards. B. Yes, we accept gift cards. C. The card is only valid for specific items. D. You should have checked before ordering. 21. A: Can we split the bill? B: __________. A. Yes, I’ll bring separate checks for you. B. We don’t allow splitting bills. C. Splitting is complicated. D. You’ll have to pay together. 22. A: Could you bring me some extra napkins, please? B: __________. A. I’m sorry, we don’t have any. B. I’ll bring some right away. C. Why do you need more? D. Napkins are self-service. 23. A: Do you have any gluten-free options? B: __________. A. No, everything has gluten. B. Yes, we have gluten-free dishes on the menu. C. You can’t expect us to cater to that. D. Let me check with the chef. 24. A: Can we get a table by the window? B: __________. A. All window tables are reserved, but I’ll note your request. B. Window seats are for VIPs only. C. It’s first come, first served. D. We can’t change your table now. 25. A: Is there a service charge included in the bill? B: __________. A. Yes, 10% service charge is added to the total. B. We don’t charge for service. C. Tips are separate. D. Service charges are optional. 26. A: Can I get a drink while I wait for my table? B: __________. A. Sure, you can sit at the bar. B. We don’t allow that. C. You should wait at your table. D. No drinks without a table. 27. A: Do you have a kids’ menu? B: __________. A. Yes, we have a special menu for children. B. No, all children eat from the regular menu. C. Kids don’t usually come here. D. You can order smaller portions. 28. A: Can we get a birthday cake for the celebration? B: __________. A. Yes, we can arrange a cake for you. B. You’ll need to bring your own cake. C. We don’t offer birthday services. D. Only for pre-orders. 29. A: I’m allergic to nuts. Can you recommend something safe? B: __________. A. Yes, we have nut-free dishes available. B. We don’t check for allergies. C. You should avoid everything. D. Let me bring the chef to discuss. 30. A: Could you refill our water, please? B: __________. A. Yes, I’ll bring more water for you. B. Water is self-service. C. We charge for water. D. You’ll have to wait. 31. A: What desserts do you have today? B: __________. A. We have chocolate cake, ice cream, and fruit tart. B. I don’t know, you can check the menu. C. Desserts are not available now. D. We have a surprise dessert. 32. A: I’d like to change my order. Is it too late? B: __________. A. Yes, it’s already cooking. B. Let me check with the kitchen if we can still change it. C. You can’t change orders here. D. The chef won’t allow it. 33. A: The music is a bit too loud for us. B: __________. A. I’m sorry, I’ll ask them to turn it down. B. That’s how we play it. C. You can sit outside if it’s too loud. D. We can’t control the music volume. 34. A: Do you have a corkage fee if we bring our own wine? B: __________. A. No, we don’t allow outside wine. B. Yes, we charge $10 for corkage. C. Bringing your own wine is not permitted. D. You must order from our wine list. 35. A: Can I have the check, please? B: __________. A. Sure, I’ll bring it right away. B. Why are you in such a hurry? C. We don’t issue checks here. D. Let me call the manager. 36. A: Can we move to another table? B: __________. A. No, you can’t move once seated. B. Sure, let me check if there’s one available. C. Why do you want to move? D. You’ll have to pay extra for a different table. 37. A: I’d like a decaf coffee, please. B: __________. A. I’m sorry, we only have regular coffee. B. Decaf is not available now. C. Sure, I’ll bring you a decaf coffee. D. You should try our regular coffee. 38. A: Can we bring our dog to the restaurant? B: __________. A. Sorry, pets are not allowed in the dining area. B. Only small dogs are allowed. C. Pets are welcome everywhere. D. You’ll need to sit outside with your pet. 39. A: Is there a dress code for the restaurant? B: __________. A. Yes, we have a smart casual dress code. B. You can wear whatever you like. C. No dress code is enforced here. D. You’ll need formal attire. 40. A: I’d like to order something that’s not on the menu. B: __________. A. We only serve what’s listed. B. You must order from the menu. C. That’s not allowed here. D. Let me check with the chef if we can prepare it for you. 41. A: Can I bring a cake for my friend’s birthday celebration here? B: __________. A. Yes, you can bring a cake, but we charge a plating fee. B. No outside food is allowed. C. Only if it’s a small cake. D. You’ll need to ask the chef. 42. A: I’d like to make a reservation for a large group. B: __________. A. We don’t take group reservations. B. We can accommodate your group, but a deposit is required. C. Groups are difficult to manage. D. You can try coming without a reservation. 43. A: Do you have any promotions or discounts today? B: __________. A. Yes, we have a 10% discount on all main courses today. B. No, promotions are only on weekends. C. You can check our website for promotions. D. We don’t do discounts here. 44. A: Can we get a high chair for our baby? B: __________. A. We don’t provide high chairs. B. Babies should sit with their parents. C. Yes, I’ll bring one over right away. D. You’ll need to bring your own. 45. A: Can we get some bread while we wait for our meal? B: __________. A. Sure, I’ll bring some bread for you. B. Bread is not complimentary here. C. You should wait until your meal is served. D. We don’t serve bread. 2、 情景填空题（本大题共30小题，每小题2分，共60分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. The restaurant is fully booked, so we cannot __________ you a table tonight. A. reserve B. cancel C. suggest D. close 2. The server offered to __________ the wine before pouring a full glass. A. sip B. taste C. test D. sample 3. The guest asked for __________ because their steak was undercooked. A. a receipt B. a replacement C. a review D. a discount 4. We __________ special seating arrangements for guests with disabilities. A. block B. arrange C. announce D. separate 5. The menu clearly lists __________ for all dishes to help guests with allergies. A. ingredients B. prices C. seats D. reviews 6. The server brought a __________ to check the guest’s ID for alcohol service. A. ticket B. menu C. tray D. scanner 7. We apologize, but our kitchen has run out of __________ for today’s special. A. dishes B. ingredients C. glasses D. desserts 8. Can we __________ the meal with a dessert sampler? A. complete B. delay C. check D. serve 9. The bartender can __________ cocktails based on your preferences. A. recommend B. reserve C. request D. refuse 10.The customer requested __________ the fish with a side salad instead of fries. A. replacing B. refilling C. reserving D. switching 11.We will need to __________ your booking if you arrive late. A. confirm B. update C. cancel D. move 12.Please __________ us if you have any dietary restrictions or allergies. A. advise B. ignore C. contact D. support 13.Guests are asked to __________ their reservation at least 24 hours in advance. A. cancel B. confirm C. adjust D. delay 14.The restaurant offers __________ seating with a view of the ocean. A. private B. outdoor C. limited D. buffet 15.If you are unhappy with the service, please __________ a complaint. A. create B. make C. write D. design 16.The waiter will __________ your food when it’s ready. A. deliver B. cook C. clear D. set 17.We __________ fresh, locally sourced ingredients in all our dishes. A. use B. avoid C. suggest D. ignore 18.The guest asked for a __________ because they felt the service was slow. A. tip B. discount C. dessert D. table 19.The chef can __________ the dish to make it vegetarian. A. adapt B. serve C. finish D. fry 20.Guests can __________ their orders online before arriving at the restaurant. A. cancel B. move C. place D. finish 21.The manager asked the waiter to __________ the table for VIP guests. A. set B. avoid C. reserve D. clear 22. You can __________ a complimentary drink while you wait for your meal. A. enjoy B. pay C. ignore D. order A 客人可以享用免费的饮料。 23.The guest requested to __________ the spicy sauce on the side. A. leave B. serve C. add D. mix 24.We __________ take reservations for parties of six or more. A. only B. often C. never D. easily 25.The __________ of today’s special is listed on the board near the entrance. A. recipe B. dessert C. price D. ingredient 26.The guest asked to __________ the spicy level of the dish. A. confirm B. increase C. reduce D. reserve 27.The restaurant offers __________ menu options for guests with dietary restrictions. A. special B. regular C. discounted D. self-service 28.The bar offers __________ cocktails with seasonal ingredients. A. refused B. delivered C. avoided D. crafted 29.The guest asked for a __________ to pack their leftovers. A. container B. recipe C. tray D. bag 30.The waiter __________ the dessert options before taking the guest’s order. A. ignored B. listed C. reserved D. refused 学科网（北京）股份有限公司 $$ 编写说明：湖北省《旅游类考纲百套卷》，依据湖北省旅游类技能考试大纲分两个专业编写。第一部分依据考纲的导游服务专业知识（应知）考试内容要求编写了导游服务专业的50份试卷，第二部分依据考纲的酒店管理专业知识（应知）考试内容要求编写了酒店服务专业55份试卷。供两个专业类师生按需要选择使用。试卷命题紧扣湖北省旅游类考纲要求，精选具有代表性和典型性的机考试题。旨在帮助学生系统地复习和巩固专业理论知识，为高考取得优异成绩打下坚实的基础。 本试卷是湖北省《旅游类考纲百套卷》的第66卷，是酒店管理专业知识点训练卷，依据考纲（七）酒店英语部分中的考点37.餐饮服务英语编写，其要求内容如下：（1）Restaurangt Reservation （2）Receiving a Guest in Restaurant （3）Taking Orders （4）Serving the Food （5）Settling the Bills （6）Handing Complaints （7）Bar Service 湖北省《旅游类考纲百套卷》 第66卷 （七）酒店英语 餐饮服务英语 知识点训练卷 考试时间60分钟 满分150分 班级________ 姓名________ 学号________ 成绩________ 1、 情节对话选择题（本大题共45小题，每小题2分，共90分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. A: I’d like to book a table for four for tomorrow evening. B: __________. A. I’m sorry, we’re fully booked. B. Could you come today instead? C. Sure, what time would you like to reserve? D. You should come earlier. 【答案】C 【解析】客人预定餐位，合理的回应是询问预定时间。 2. A: Good evening. Do you have a reservation? B: __________. A. Yes, I made a reservation under the name Smith. B. No, I forgot to book. C. I’m just passing by. D. Maybe later. 【答案】A 【解析】回应询问是否有预定时，客人通常会提供名字，便于核对。 3. A: How would you like your steak cooked? B: __________. A. I’ll have it rare, please. B. I’m not sure yet. C. I don’t eat steak. D. The menu doesn’t say. 【答案】A 【解析】服务员询问牛排的烹调程度，正确的回答是选择“rare”生熟度。 4. A: Your drinks will be served shortly. B: __________. A. We’ll wait. B. What are the drinks? C. That’s all right, thank you. D. I ordered food, not drinks. 【答案】C 【解析】服务员表示即将送上饮品，顾客通常会表示感谢。 5. A: Here’s your bill. Would you like to pay by card or cash? B: __________. A. I’ll pay with my credit card. B. Do you accept tips? C. I didn’t order anything. D. I’m still eating. 【答案】A 【解析】结账时，客人通常会选择付款方式，常见的回答是信用卡。 6. A: I’m not happy with the service today. B: __________. A. I’m sorry to hear that. Could you please explain what went wrong? B. You should have spoken earlier. C. Let me get the manager to deal with this. D. We don’t care about complaints. 【答案】A 【解析】面对顾客投诉，服务员应礼貌地回应并了解情况。 7. A: I need a drink recommendation. B: __________. A. We don’t have any suggestions. B. How about trying our signature cocktail? C. You can make your own decision. D. I’ll get you water. 【答案】B 【解析】顾客询问饮品推荐，推荐特色饮品是合适的回应。 8. A: I’d like to reserve a table for two, but I’m not sure about the time yet. B: __________. A. You must decide now. B. You can call back when you’ve decided the time. C. We don’t accept uncertain reservations. D. Just show up when you’re ready. 【答案】B 【解析】顾客尚未决定时间，服务员可以允许他们稍后再确认。 9. A: Do you serve vegetarian options here? B: __________. A. Yes, we have several vegetarian dishes on the menu. B. No, we only serve meat. C. We can make an exception for you. D. Let me check with the chef. 【答案】A 【解析】对于素食者的询问，提供菜单中的素食选择是合理的回应。 10. A: How long will the food take to arrive? B: __________. A. I’m not sure. B. It should be ready in about 15 minutes. C. Please wait patiently. D. That depends on the chef. 【答案】B 【解析】对顾客询问食物到达时间的回答，应提供具体时间。 11. A: Do you have any special dishes today? B: __________. A. Yes, today we have a chef’s special. B. No, the menu is standard today. C. Please check the menu. D. Only for special guests. 【答案】A 【解析】顾客询问特色菜，服务员应直接告知是否有特殊推荐。 12. A: Can I get a receipt for the meal? B: __________. A. We don’t issue receipts. B. Sure, I’ll bring one right away. C. Receipts are for larger orders. D. You should have asked earlier. 【答案】B 【解析】结账后顾客索要收据，服务员应马上提供。 13. A: I’d like to cancel my reservation for tonight. B: __________. A. You can’t cancel at this time. B. Okay, I’ll cancel it for you. C. There is a penalty for cancellation. D. Why are you canceling? 【答案】B 【解析】顾客取消预订，服务员应表示已取消。 14. A: I think I’ve been charged for something I didn’t order. B: __________. A. That’s not possible. B. Let me check the bill for you. C. Are you sure? D. You should have checked before. 【答案】B 【解析】顾客认为账单有误，服务员应礼貌地重新核对账单。 15. A: Can we get another round of drinks, please? B: __________. A. Right away. What would you like? B. I’ll get them when I can. C. Wait until your food arrives. D. Why not order something different? 【答案】A 【解析】顾客要求续杯，服务员应快速询问顾客的具体需求。 16. A: Can I see the wine list? B: __________. A. We don’t have a wine list. B. Here it is. C. You can order from the bar. D. Wines are not available tonight. 【答案】B 【解析】顾客询问葡萄酒菜单，直接提供是正确的回应。 17. A: Could you make a reservation for me at the bar? B: __________. A. We don’t take bar reservations. B. Yes, what time would you like to come? C. The bar doesn’t take reservations. D. You’ll need to talk to the bartender. 【答案】C 【解析】如果酒吧不接受预订，直接告知这一事实是合适的回应。 18. A: The food is cold. Could you warm it up, please? B: __________. A. That’s how we serve it. B. I’ll take it back to the kitchen right away. C. You should have eaten it faster. D. We can’t do that for you. 【答案】B 【解析】面对食物温度问题，服务员应主动提出重新加热。 19. A: Is there a private dining area available? B: __________. A. Yes, we have a private room you can reserve. B. You need to ask the manager. C. Private rooms are for special guests only. D. We don’t have any privacy. 【答案】A 【解析】回答顾客关于私人用餐区域的问题时，应提供详细信息。 20. A: Can I pay with this gift card? B: __________. A. We don’t accept gift cards. B. Yes, we accept gift cards. C. The card is only valid for specific items. D. You should have checked before ordering. 【答案】B 【解析】服务员应告知顾客是否接受礼品卡。 21. A: Can we split the bill? B: __________. A. Yes, I’ll bring separate checks for you. B. We don’t allow splitting bills. C. Splitting is complicated. D. You’ll have to pay together. 【答案】A 【解析】顾客要求分开结账，服务员可以提供分开的账单。 22. A: Could you bring me some extra napkins, please? B: __________. A. I’m sorry, we don’t have any. B. I’ll bring some right away. C. Why do you need more? D. Napkins are self-service. 【答案】B 【解析】顾客要求额外的餐巾，服务员应立即提供。 23. A: Do you have any gluten-free options? B: __________. A. No, everything has gluten. B. Yes, we have gluten-free dishes on the menu. C. You can’t expect us to cater to that. D. Let me check with the chef. 【答案】B 【解析】回答顾客是否有无麸质食物时，提供菜单中的信息是最合适的。 24. A: Can we get a table by the window? B: __________. A. All window tables are reserved, but I’ll note your request. B. Window seats are for VIPs only. C. It’s first come, first served. D. We can’t change your table now. 【答案】A 【解析】如果窗边的桌子已经预订，但服务员可以记录客人的请求。 25. A: Is there a service charge included in the bill? B: __________. A. Yes, 10% service charge is added to the total. B. We don’t charge for service. C. Tips are separate. D. Service charges are optional. 【答案】A 【解析】如果账单包含服务费，服务员应说明具体的收费情况。 26. A: Can I get a drink while I wait for my table? B: __________. A. Sure, you can sit at the bar. B. We don’t allow that. C. You should wait at your table. D. No drinks without a table. 【答案】A 【解析】等待餐桌时，顾客可以去吧台喝饮料，服务员应告知顾客吧台选项。 27. A: Do you have a kids’ menu? B: __________. A. Yes, we have a special menu for children. B. No, all children eat from the regular menu. C. Kids don’t usually come here. D. You can order smaller portions. 【答案】A 【解析】如果餐厅有儿童菜单，服务员应提供信息。 28. A: Can we get a birthday cake for the celebration? B: __________. A. Yes, we can arrange a cake for you. B. You’ll need to bring your own cake. C. We don’t offer birthday services. D. Only for pre-orders. 【答案】A 【解析】询问是否可以安排生日蛋糕时，服务员应提供可以安排的服务。 29. A: I’m allergic to nuts. Can you recommend something safe? B: __________. A. Yes, we have nut-free dishes available. B. We don’t check for allergies. C. You should avoid everything. D. Let me bring the chef to discuss. 【答案】A 【解析】如果顾客有坚果过敏，服务员应推荐安全的菜品。 30. A: Could you refill our water, please? B: __________. A. Yes, I’ll bring more water for you. B. Water is self-service. C. We charge for water. D. You’ll have to wait. 【答案】A 【解析】顾客要求续水，服务员应马上提供。 31. A: What desserts do you have today? B: __________. A. We have chocolate cake, ice cream, and fruit tart. B. I don’t know, you can check the menu. C. Desserts are not available now. D. We have a surprise dessert. 【答案】A 【解析】回答顾客询问甜点时，服务员应列出当天提供的选项。 32. A: I’d like to change my order. Is it too late? B: __________. A. Yes, it’s already cooking. B. Let me check with the kitchen if we can still change it. C. You can’t change orders here. D. The chef won’t allow it. 【答案】B 【解析】如果顾客想更改订单，服务员应先确认厨房情况。 33. A: The music is a bit too loud for us. B: __________. A. I’m sorry, I’ll ask them to turn it down. B. That’s how we play it. C. You can sit outside if it’s too loud. D. We can’t control the music volume. 【答案】A 【解析】如果顾客对音乐音量不满意，服务员应尝试调整。 34. A: Do you have a corkage fee if we bring our own wine? B: __________. A. No, we don’t allow outside wine. B. Yes, we charge $10 for corkage. C. Bringing your own wine is not permitted. D. You must order from our wine list. 【答案】B 【解析】餐厅若允许自带酒水，通常会收取开瓶费，服务员应告知费用。 35. A: Can I have the check, please? B: __________. A. Sure, I’ll bring it right away. B. Why are you in such a hurry? C. We don’t issue checks here. D. Let me call the manager. 【答案】A 【解析】顾客要求结账时，服务员应迅速提供账单。 36. A: Can we move to another table? B: __________. A. No, you can’t move once seated. B. Sure, let me check if there’s one available. C. Why do you want to move? D. You’ll have to pay extra for a different table. 【答案】B 【解析】顾客要求换桌时，服务员应查看是否有空桌并协助。 37. A: I’d like a decaf coffee, please. B: __________. A. I’m sorry, we only have regular coffee. B. Decaf is not available now. C. Sure, I’ll bring you a decaf coffee. D. You should try our regular coffee. 【答案】C 【解析】如果顾客点无咖啡因咖啡，服务员应确认并送上。 38. A: Can we bring our dog to the restaurant? B: __________. A. Sorry, pets are not allowed in the dining area. B. Only small dogs are allowed. C. Pets are welcome everywhere. D. You’ll need to sit outside with your pet. 【答案】A 【解析】如果餐厅不允许宠物进入，服务员应礼貌拒绝。 39. A: Is there a dress code for the restaurant? B: __________. A. Yes, we have a smart casual dress code. B. You can wear whatever you like. C. No dress code is enforced here. D. You’ll need formal attire. 【答案】A 【解析】餐厅若有着装要求，服务员应说明着装标准。 40. A: I’d like to order something that’s not on the menu. B: __________. A. We only serve what’s listed. B. You must order from the menu. C. That’s not allowed here. D. Let me check with the chef if we can prepare it for you. 【答案】D 【解析】顾客想点菜单上没有的菜品时，服务员应询问厨房是否能提供。 41. A: Can I bring a cake for my friend’s birthday celebration here? B: __________. A. Yes, you can bring a cake, but we charge a plating fee. B. No outside food is allowed. C. Only if it’s a small cake. D. You’ll need to ask the chef. 【答案】A 【解析】餐厅通常允许顾客自带蛋糕，但会收取上盘费用。 42. A: I’d like to make a reservation for a large group. B: __________. A. We don’t take group reservations. B. We can accommodate your group, but a deposit is required. C. Groups are difficult to manage. D. You can try coming without a reservation. 【答案】B 【解析】大型团体预定通常需要提前支付订金，服务员应告知这一政策。 43. A: Do you have any promotions or discounts today? B: __________. A. Yes, we have a 10% discount on all main courses today. B. No, promotions are only on weekends. C. You can check our website for promotions. D. We don’t do discounts here. 【答案】A 【解析】如果餐厅当天有优惠活动，服务员应主动告知顾客。 44. A: Can we get a high chair for our baby? B: __________. A. We don’t provide high chairs. B. Babies should sit with their parents. C. Yes, I’ll bring one over right away. D. You’ll need to bring your own. 【答案】C 【解析】对于有小孩的顾客要求高脚椅，服务员应迅速提供。 45. A: Can we get some bread while we wait for our meal? B: __________. A. Sure, I’ll bring some bread for you. B. Bread is not complimentary here. C. You should wait until your meal is served. D. We don’t serve bread. 【答案】A 【解析】顾客要求餐前面包时，服务员应马上提供。 2、 情景填空题（本大题共30小题，每小题2分，共60分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. The restaurant is fully booked, so we cannot __________ you a table tonight. A. reserve B. cancel C. suggest D. close 【答案】A 【解析】“Reserve” 是正确的，因为句子表示无法预订餐桌。 2. The server offered to __________ the wine before pouring a full glass. A. sip B. taste C. test D. sample 【答案】D 【解析】“Sample” 在此指的是试饮葡萄酒。 3. The guest asked for __________ because their steak was undercooked. A. a receipt B. a replacement C. a review D. a discount 【答案】B 【解析】客人要求换一份食物，因为牛排没有熟。 4. We __________ special seating arrangements for guests with disabilities. A. block B. arrange C. announce D. separate 【答案】B 【解析】“Arrange” 表示安排特殊座位。 5. The menu clearly lists __________ for all dishes to help guests with allergies. A. ingredients B. prices C. seats D. reviews 【答案】A 【解析】“Ingredients” 是正确的，表示菜单列出菜品成分以帮助有过敏的顾客。 6. The server brought a __________ to check the guest’s ID for alcohol service. A. ticket B. menu C. tray D. scanner 【答案】D 【解析】用”scanner”来扫描身份证以确认顾客的年龄。 7. We apologize, but our kitchen has run out of __________ for today’s special. A. dishes B. ingredients C. glasses D. desserts 【答案】B 【解析】原料耗尽导致菜品无法供应。 8. Can we __________ the meal with a dessert sampler? A. complete B. delay C. check D. serve 【答案】A 【解析】“Complete” 表示用甜品来结束一顿饭。 9. The bartender can __________ cocktails based on your preferences. A. recommend B. reserve C. request D. refuse 【答案】A 【解析】调酒师根据顾客喜好推荐鸡尾酒。 10.The customer requested __________ the fish with a side salad instead of fries. A. replacing B. refilling C. reserving D. switching 【答案】D 【解析】顾客要求将炸薯条换成沙拉。 11.We will need to __________ your booking if you arrive late. A. confirm B. update C. cancel D. move 【答案】C 【解析】如果顾客迟到，预订可能会被取消。 12.Please __________ us if you have any dietary restrictions or allergies. A. advise B. ignore C. contact D. support 【答案】A 【解析】“Advise” 表示通知餐厅任何饮食要求或过敏情况。 13.Guests are asked to __________ their reservation at least 24 hours in advance. A. cancel B. confirm C. adjust D. delay 【答案】B 【解析】顾客需要提前确认预订。 14.The restaurant offers __________ seating with a view of the ocean. A. private B. outdoor C. limited D. buffet 【答案】B 【解析】“Outdoor” seating 是指露天座位，可以看到海景。 15.If you are unhappy with the service, please __________ a complaint. A. create B. make C. write D. design 【答案】B 【解析】“Make” 表示提出投诉。 16.The waiter will __________ your food when it’s ready. A. deliver B. cook C. clear D. set 【答案】A 【解析】服务员会在食物准备好时送上。 17.We __________ fresh, locally sourced ingredients in all our dishes. A. use B. avoid C. suggest D. ignore 【答案】A 【解析】餐厅使用本地食材。 18.The guest asked for a __________ because they felt the service was slow. A. tip B. discount C. dessert D. table 【答案】B 【解析】顾客觉得服务慢，要求折扣。 19.The chef can __________ the dish to make it vegetarian. A. adapt B. serve C. finish D. fry 【答案】A 【解析】厨师可以调整菜品来满足素食需求。 20.Guests can __________ their orders online before arriving at the restaurant. A. cancel B. move C. place D. finish 【答案】C 【解析】顾客可以在线下单。 21.The manager asked the waiter to __________ the table for VIP guests. A. set B. avoid C. reserve D. clear 【答案】A 【解析】服务员需要为VIP客人摆好桌子。 22. You can __________ a complimentary drink while you wait for your meal. A. enjoy B. pay C. ignore D. order 【答案】A 【解析】客人可以享用免费的饮料。 23.The guest requested to __________ the spicy sauce on the side. A. leave B. serve C. add D. mix 【答案】B 【解析】顾客要求将辣酱放在一旁。 24.We __________ take reservations for parties of six or more. A. only B. often C. never D. easily 【答案】A 【解析】餐厅只接受六人以上的预订。 25.The __________ of today’s special is listed on the board near the entrance. A. recipe B. dessert C. price D. ingredient 【答案】C 【解析】今日特色菜的价格会列在餐厅入口处的公告牌上。 26.The guest asked to __________ the spicy level of the dish. A. confirm B. increase C. reduce D. reserve 【答案】C 【解析】顾客要求减少菜品的辣度。 27.The restaurant offers __________ menu options for guests with dietary restrictions. A. special B. regular C. discounted D. self-service 【答案】A 【解析】“Special” 指为有饮食需求的顾客提供特别的菜单选项。 28.The bar offers __________ cocktails with seasonal ingredients. A. refused B. delivered C. avoided D. crafted 【答案】D 【解析】酒吧提供使用当季食材制作的精心调制鸡尾酒。 29.The guest asked for a __________ to pack their leftovers. A. container B. recipe C. tray D. bag 【答案】A 【解析】顾客要求容器来打包剩饭。 30.The waiter __________ the dessert options before taking the guest’s order. A. ignored B. listed C. reserved D. refused 【答案】B 【解析】服务员在顾客点单之前列出了甜点选项。 学科网（北京）股份有限公司 $$