Unit 4 Customer Service 知识清单2024-2025学年中职英语高教版（2023修订版）基础模块3

基础模块3-----Unit 2 Customer Service 单元同步复习 短语背诵： 1.运动手表sports watch 2.由于，因为due to 2.因为..抱歉be sorry for... 4.have/get sth.done 使得...被做 5. 负责 be incharge of... 6.确保make sure 7.抱怨，投诉make a complaint 8.处理 deal with 9.表达歉意express apology for... 10.在保质期 under guarantee 11.充电 charge the battery 12. 和...一样be the same.. as... 13.即使，尽管 even if/ though 14. 以便于 so that 15.签名 sign the name 16.尽快 as quickly as possible 17. 关于 as for 18.给...造成损失 cause loss to 19.延误的订单 delayed delivery 20.承诺做...promise to do... 21. 弥补损失make up for the loss 22.分发hand out 23.最后last but not least 24.准时on time 重要知识点整理 1. complain为动词, 意为“抱怨;投诉”。complaint为名词, 意为“抱怨;投诉” complain to sb. about sth.意为“向某人抱怨某事” make a complaint 意为“提出投诉;抱怨” “complain that十从句”意为“抱怨某事” 2. apologize 为动词,意为“道歉”。 apology 为名词,意为“道歉”。 make an apology to sb.for (doing) sth.意为“因为某事向某人道歉”。 apologize to sb. for (doing) sth.意为“因为某事向某人道歉” 3. arrange to do sth.意为“安排做某事”。 arrange for sth.意为“安排某事” arrange for sb.to do sth.意为“安排某人做某事” arrangement n.安排 4.reduce by... “减少了…,以幅度减少 reduce to...“减少到...” 5.① 人+ be in charge of为介词短语,作谓语时要与be动词连用,表示“负责;掌管”。 in the charge of...意为“由...负责” ②charge作动词时,意为“给……充电;起诉;控告;收(费)”。 6. ① have sb.do sth. ,表示“让某人做某事”。 (2)have sb.(sth.) doing ,表示“让某人/某物处于做某事的状态” (3)have sb.(sth.)done , 表示“使别人做某事；使某物被做”，表示的动作是别人做的。 We had the car repaired just now. The speaker speaks loudly in order to have himself heard. 7.patience n.耐心 patient adj.有耐心的 be patient with sb.对...有耐心 8.would like to do.sth. = want to do sth. = feel like doing sth.想要做某事 9.“It happened that十从句”意为“碰巧……” happen的其他含义和用法。 ①sb. happen to do sth.意为“某人碰巧做某事” ②sth.happen to sb.意为“某人发生什么事” 10. There is something wrong with sth,意为“某物出了问题”; There is nothing wrong with sth.意为“某物没有问题”。 常用的不定代词有:someone,anyone, no one,everyone, something, anything, nothing，everything。一般来说,修饰不定代词的形容词要放在不定代词的后面。 11.since引导原因状语从句，相当于now that,意为“既然，因为”，从句一般放在主句之前。 12. so that“以便于；为了”，引导目的状语从句 ....so....that....“如此...以至于...”,引导结果状语从句 13. Thanks for...“因为...而感谢” Thanks to...“多亏，由于”（to是介词，后跟名词和动名词） 14. mention sth. to sb.和某人提及某事 mention doing sth.提及做某事 Don’t mention it! 不客气 15. Promise to do sth.承诺做某事 Make a promise 许下承诺 keep/break a promise 信守/违背承诺 16. accept 表示“接受；收到”，有主观上接受的意思； receipt 通常表示被动的收到或接到。 17. deal with= do with “处理；对待” 表示如何处理的表达： how do you deal with it?= what do you do with it? 18. make sure 确保；确定 make sure of sth.确保某事 make sure to do 一定要做某事 make sure +that 从句 “确保....” 19. try one’s best to do sth.尽某人最大的努力做某事 try to do sth.努力做某事 （强调付出了一定的努力） try doing sth.试着做某事（不一定付出了努力） try on 试穿（代词放中间） try out 试验 have a try尝试一下 20. thus 表示“因此，这样”; therefore “因此，这样” 语法：状语从句 考点一 时间状语从句 常用引导词有when/while/as,before, after, since, as soon as, until, till, once. (1)when引导的时间状语 when意为“当……的时候”,谓语动词可以是延续性动词,也可以是瞬间动词。 when作“就在那时，这时”讲，常用于be doing...when...结构，表示一个动作正在进行的时候，突然间发生了另外一件事。 I was reading books when someone knocked the door. (2)while引导的时间状语 while意为“当……的时候, 在……的同时”。谓语动词必是延续性动词,强调主句和从句的动作同时发生。此外，while有时还可以表示对比,可译为“然而”。如： I was washing my clothes while my sister cleaning the house. He is studying English while his brother is playing football. (3) as引导的时间状语 as 意为“一边……一边……”,随着时间推移”,强调主句和从句动作同时发生。如: As you get older, you can get more knowledge. (4)before 和after 的用法 before 意为“在……之前”。after意为“在……之后”。 (5 ) until 和 till 的用法 这两个连词意义相同,till比较口语化,until比较正式。用于肯定形式且放在后面时，可以互换，谓语动词必须是延续性的，意为“直到……时”； 在否定句中, not...until..意为“直到……,才……”,谓语动词可用瞬间性动词。 Let's wait until/till the rain stops. Don't get off the bus until it has stopped. (6) since的用法 since 意为“自从……以来”,一般情况下,从句用一般过去时,主句用现在完成时。如: I have been in Beijing since I came to China. (7)as soon as表示“一……就……”。如: As soon as I arrive in Beijing, I will ring you up. (8) once 意为“一旦……就……”,相当于 as soon as。如: Once you start,you will never give up. 考点二 地点状语从句 常由where引导，where意为“哪里,在.....地方”。如: Where there is a will,there is a way.有志者,事竟成。 考点三 条件状语从句 常由if，unless，as long as等引导。 if 意为 “假如,如果”, unless 意为 “除非,如果不(if ...not...)”, as long as 意为 “只要”。在条件状语从句中,如果主句的时态是将来时,从句需要用一般现在时表示将来（主将从现）。如: We will go for a picnic if it is fine tomorrow. Let’ s go out for a walk unless you are tired. As long as I am here, I will hep you with your English. 考点四 原因状语从句 常由because, as，since ,as等引导。 (1) because 语气较强,常回答why的问句。注意它不能与so连用。如: Because I got up very late this morning, I was late for school. (2) As “由于, 因为”语气比because弱, 表示的原因为大家所知。如: As it was hot, we went swimming in the swimming pool. (3) since引导的原因状语从句一般放于主句之前表示已知的、显然的理由(通常被翻译成“既然”)，较为正式，语气比because弱。如: Since everyone is here, let's begin our discussion. （4） for 表原因放在主句后面，用逗号隔开。 He is absent from school , for he is ill. 考点五 目的状语从句 常由so that，in order that等引导。 (1)so that意为“以至,以便于...”, 引导的目的状语从句的常含有may，might,can，could，should，would等情态动词。如: The teacher speaks slowly so that the students can hear him clearly. (2) in order that意为“为了”, 相当于so that; in order to +动词原形构成目的状语,而不是目的状语从句。如: Remember the following signs in order that you can find the places easily. (目的状语从句) You must get up early in order to catch the train. (目的状语) 考点六 结果状语从句 (1)so...that...与such...that...的用法 ①so...that..引导的结果状语从句中，其结构为 “so+形容词/副词+that 从句”。如: I am so tired that I can’t move further. ②such是形容词,修饰名词,其结构如下: such+a/an+形容词十单数可数名词+that从句； such+形容词+复数可数名词/不可数名词+that从句。如: This was such a good film that I went to see it several times. It was such bad weather that l had to stay at home. 考点七 比较状语从句 常由as..as., than等引导。如: Our classroom is as big as theirs. Jane is taller than her twin sister. 考点八 让步状语从句 常用though/although，even if/though等引导。 (1)though和although意为“虽然”，although比though更为正式, 二者都可与副词still，yet连用, 但不能和but连用。如: Although he worked hard,(yet) he failed. (4) Even if，even though意为“即使”,可以互换使用。如: Even though/if he failed many times, he didi not give up. 考点九 方式状语从句 常由as, as if/ as though等引导，as译为“按照...”; as if/ as though译作“好像....”如: I will do as you told me. When in Rome, do as the Romans do. price of the car?这辆车的价格是多少? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$