Unit 4 Customer Service 单元复习2024-2025学年中职英语高教版（2023修订版）基础模块3

基础模块3-----Unit 4 Customer Service 单元知识复习清单 短语背诵： 1. sports watch运动手表 2. due to由于，因为 3. be in charge of... 负责... 4.make sure 确保，确定 5. cause loss to...给...造成损失 6.deal with 处理 7. be sorry for 为...抱歉 8. have/get sth.done使得某物被... 9. make a complaint 投诉 10 . complain about sth 抱怨某事 11. express apology for.....为...表达歉意 12. under guarantee在质保期内 13. inconvenience caused 引起的不便 14.even if/ though即使，尽管 15. so that为了，以便于 16. wait a minute 等一分钟 17. sign name签名 18. express thanks 表达感谢 19. make up for theloss弥补损失 20.work out解决 21.make a mistake犯错误 22.hand out分发 23.last but not least 最后 24.on time按时 25.place a high value on trust 重视信任 26. as quickly as possible “尽快” 重要知识点整理 1. inconvenience n.“不便;麻烦”; convenience “便利;方便”。 inconvenient adj.“不便的；麻烦的”; convenient “便利的;方便” for convenience 意为“为方便起见” at one's convenience 意为“在某人方便的时候” It is convenient for sb. to do sth........ “对于某人来说做某事是方便的” 2.complain v, 意为 “抱怨;投诉”。 complaint为名词, 意为“抱怨;投诉” make a complaint 意为”提出投诉;抱怨” complain about sth. 意为“抱怨某事”。 complain to sb. 意为“向某人抱怨”。 3. thank sb. for sth. “因为...感谢某人” thanks to sb. for sth. 因为...感谢某人 thanks to 对亏了... 4. apology 为名词,意为“道歉” apologize 为动词,意为“道歉” make an apology to sb. for sth. 意为“因为某事向某人道歉”。 apologize to sb. for sth. 意为 “因为某事向某人道歉” 5. arrange to do sth.意为“安排做某事”。 arrange for sb.to do sth.意为“安排某人做某事” 6.reduce by... “减少了…”(以幅度减少) reduce to...“减少到...” 7.promise (not) to do 意为“承诺(不)做某事” promise sb. Sth = promise sth to sb. 意为“承诺某人某事” promise为名词,意为“许诺;承诺”,常用短语有: Keep a promise 信守诺言 break a promise 违背诺言 make a promise 许下诺言 8. ①have sb.do sth.(省to的动词不定式作宾语补足语),表示“让某人做某事”。 ②have sb.(sth.) doing (现在分词作宾语补足语),表示“让某人/某物处于做某事的状态” ③have sb.(sth.) done (过去分词作宾语补足语),表示“使(让,请)别人做某事”，表示的动作是别人做的。 9. charge作动词时,意为“负责；给……充电;起诉;控告;收(费)” 人+be +in charge of表示“负责;掌管”。 物+be +in the charge of...意为“由...负责” 10. There is something wrong with sth,意为“某物出了问题”; 常用的不定代词有:someone,anyone, no one,everyone, something, anything, nothing，everything。一般来说,修饰不定代词的形容词要放在不定代词的后面。 Something useful nothing important 11. “So that +句子”意为“以便于，为了”，相当于“in order that+句子”，一般放句中； “So +adj./adv.+that从句”意为“如此...以至于...” I get up early so that/inorder that I can catch the early bus. He is so cute that we all like him. 12.make sure + to do...“确保做...” make sure+that从句 “确保...” make sure of sth. “确保某物” 13.as you mentioned “正如你所提到的...” “as ”意为“正如，像”，还以意为“因为；当...时候; 随着” 14.Since“因为；既然；自从...” 15.avoid +doing sth.“避免做某事...” 16.“It happened that十从句”意为“碰巧……” ①sb. happen to do sth.意为“某人碰巧做某事” ②sth.happen to sb.意为“某人发生什么事” 17. 交际用语 1.I’d like to have...exchanged/refunded...It seems to have a problem. 2. When did you buy it? 3. I’m sorry for the inconvenience caused. 4. Would you please show me your receipt so that... 5. We’ll get...checked in no time. Please wait a minute. 6. Thanks for your patience. 7.We have exchanged/refunded ..for you. 8. Iteliphoned to compain. 语法：状语从句 状语从句主要修饰主句或者主句的谓语。 根据其句法功能,状语从句可以分为时间、地点、条件、原因、目的、结果、比较、让步和方式状语从句。 考点一 时间状语从句 常用引导词有when/while/as,before, after, since, as soon as, until, till, once. (1)when引导的时间状语 when意为“当……的时候”,谓语动词可以是延续性动词,也可以是瞬间动词。如: When I got there, the train had left. when作“就在那时，这时”讲，常用于be doing...when...结构，表示一个动作正在进行的时候，突然间发生了另外一件事。 I was reading books when someone knocked the door. He was about to leave when the telephone rang. (2)while引导的时间状语 while意为“当……的时候, 在……的同时”。谓语动词必是延续性动词,强调主句和从句的动作同时发生。此外，while有时还可以表示对比,可译为“然而”。如： I was washing my clothes while my sister cleaning the house. He is studying English while his brother is playing football. (3)as引导的时间状语 as 意为“一边……一边……,随着时间推移”,强调主句和从句动作同时发生。如: As you get older, you can get more knowledge. (4)before 和after 的用法 before 意为“在……之前”。after意为“在……之后”。 (5 ) until 和 till 的用法 这两个连词意义相同,till比较口语化,until比较正式。用于肯定形式且放在后面时，可以互换，谓语动词必须是延续性的，意为“直到……时”； 在否定句中, not...until..意为“直到……,才……”,谓语动词可用瞬间性动词。 Wait till I call you. Let's wait until/till the rain stops. Don't get off the bus until it has stopped. (6) since的用法 since 意为“自从……以来”,一般情况下,从句用一般过去时,主句用现在完成时。如: I have been in Beijing since I came to China. (7)as soon as表示“一……就……”。（主将从现）如: As soon as I arrive in Beijing, I will ring you up. (8)once的用法 once 意为“一旦……就……”,相当于 as soon as。如: Once you start,you will never give up. 考点二 地点状语从句 常由where引导，where意为“哪里,在.....地方”。如: Where there is a will,there is a way.有志者,事竟成。 考点三 条件状语从句 常由if，unless，as long as等引导。if 意为 “假如,如果”, unless 意为 “除非,如果不(if ...not...)”, as long as 意为 “只要”。在条件状语从句中,如果主句的时态是将来时,从句需要用一般现在时表示将来（主将从现）。如: We will go for a picnic if it is fine tomorrow. Let’ s go out for a walk unless you are tired. As long as I am here, I will hep you with your English. 考点四 原因状语从句 常由because, as，since ,as等引导。 (1) because 语气较强,常回答why的问句。注意它不能与so连用。如: Because I got up very late this morning, I was late for school. (2) as“由于, 因为”语气比because弱, 表示的原因为大家所知。如: As it was hot, we went swimming in the swimming pool. (3) since引导的原因状语从句一般放于主句之前表示已知的、显然的理由(通常被翻译成“既然”)，较为正式，语气比because弱。如: Since everyone is here, let's begin our discussion. （4） for 表原因放在主句后面，用逗号隔开。 He is absent from school , for he is ill. 考点五 目的状语从句 常由so that，in order that等引导。 (1)so that意为“以至,以便于...”, 引导的目的状语从句的常含有may，might,can，could，should，would等情态动词。如: The teacher speaks slowly so that the students can hear him clearly. (2) in order that意为“为了”, 相当于so that; in order to +动词原形构成目的状语,而不是目的状语从句。如: Remember the following signs in order that you can find the places easily. (目的状语从句) You must get up early in order to catch the train. (目的状语) 考点六 结果状语从句 (1)so...that...与such...that...的用法 ①so...that..引导的结果状语从句中，其结构为 “so+形容词/副词+that 从句”。如: I am so tired that I can’t move further. ②such是形容词,修饰名词,其结构如下: such+a/an+形容词十单数可数名词+that从句； such+形容词+复数可数名词/不可数名词+that从句。如: This was such a good film that I went to see it several times. It was such bad weather that l had to stay at home. (2) 当名词前有表示多少的many，much,few, little修饰时,形容词前用so。如: So many flowers so little water 考点七 比较状语从句 常由as..as., than等引导。如: Our classroom is as big as theirs. Jane is taller than her twin sister. 考点八 让步状语从句 常用though/although，even if/though等引导。 (1)though和although意为“虽然”，although比though更为正式, 二者都可与副词still，yet连用, 但不能和but连用。如: Although he worked hard,(yet) he failed. (4) Even if，even though意为“即使”,可以互换使用。如: Even though/if he failed many times, he didi not give up. 考点九 方式状语从句 常由as, as if/ as though等引导，as译为“按照...”; as if/ as though译作“好像....”如: I will do as you told me. When in Rome, do as the Romans do. price of the car?这辆车的价格是多少? (2)询问喜欢的颜色可以用What color do you like? What color are you interested in?等。 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$