2025届高三英语一轮复习应用文投诉信讲义

投诉信 总体阐述： 在日常生活中，人们常会遇到所购买的商品有瑕疵、售后服务不好、消费过程中有不好的体验等情况。这时我们可以写投诉信以期待问题得到解决。写投诉信应使用正式文体。投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题，切记不要夸大其词；指出问题引起的后果；提出批评及处理的建议，敦促对方采取措施，或者提出期望的赔偿及补救方式。写作时，投诉信通常包括三部分： 第一段表明要投诉的问题，尽可能做到客观、礼貌，易于读信人接受； 第二段写明投诉的原因、问题的经过及产生的后果，且提出解决方案； 第三段表达希望早日解决问题的愿望。 典例分析： 假定你是李华，昨天你有一次不愉快的就餐经历，你对餐厅服务员的态度非常不满意，于是请你给该餐厅老板写一封投诉信。要点如下： 1.问题:牛肉面( beef noodles)里有苍蝇( fly),服务员态度恶劣; 2.要求：餐厅赔礼道歉； 3.希望能改进服务。 注意：1.写作词数应为80左右； 2. 请按如下格式在以下位置作答。 __________________________________________________________________________________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 范文： Dear Sir or Madam, I'm Li Hua, one of your customers, writing to make a complaint about the poor service of your waiters. It was yesterday that I went to your restaurant to have lunch but I had an awful experience. I was having beef noodles when suddenly I found two flies in them, which made me disgusted. What's worse, I asked the waiter to change for another dish, only to be completely ignored by him. Therefore, I'd like you to investigate the matter seriously and make a formal apology to me. I’d appreciate it if you could give due attention to the matter. Yours, Li Hua 仿写： 假如你是某高中学生李华，你在学校附近的一家药店买到了不合格药品，请你给该药品生产厂商写一封投诉信，维护自己的权益。要点如下： 1.说明所要投诉的问题； 2.反映发现问题的经过及产生的后果； 3.提出解决方案(如要求赔偿、召回不合格药品等)。 注意： 1.写作词数应为80左右； 2.请按如下格式在以下位置作答。 Dear Sir or Madam, I'm Li Hua, a senior school student, ①_________________________________ (写信投诉你公司生产的药品). The other day, I bought some of your medicine at a drug store near our school. ②______________________, I found myself seriously dizz y after taking the medicine. ③______________________, I almost lost consciousness and was sent to hospital. It was not until today that I found your medicine unqualified. ④______________________, I hope your company can take back the unqualified medicine and compensate me. ⑤__________________________________________________________________ (如果你足够重视此事，我将十分感激). Yours, Li Hua 投诉信素材 一、夺人眼球开头句 1. Dissatisfied with your poor service, I couldn't feel more annoyed so I can not help but make an immediate complaint.我很不满意你们恶劣的服务，我生气得只得立即投诉。 2. I'm writing to express my disappointment/ dissatisfaction with the rude attitude of your waiters to us.我写信表达我对你们服务员粗鲁态度的失望/不满。 3. I’m writing to complain for the following reasons, expecting your timely solving. 我写信投诉的原因如下，期待您的及时解决。 4. There is much to be desired about your after- sales service, so I’m writing to make a complaint about the problems of it.你们的售后服务有很多不足之处，因此我写信投诉几个问题。 5. I'm Li Hua, a customer who bought a book from your website a week ago. There exists something wrong with several pages. That's why I'm writing to complain. 我是李华，一周前在你们网站买了一本书。有几页有问题，所以我写信投诉。 二、亮点出彩篇中句 1. Personally, it’s time your service should be improved to live up to the customers' expectations.依我看，现在是改进服务以满足顾客期望的时候了。 2. Worse still, several pages in the book are missing, which makes it impossible for me to make sense of the book. 更糟糕的是，书里少了几页，这让我无法理解这本书。 3. Much to my dissatisfaction, the cellphone is not easy to operate, causing me much inconvenience. What's worse, it often breaks down for no reasons, which shows its poor quality.令我很不满意的是，手机不容易操作，给我带来了很多不便。更糟糕的是，它经常毫无理由地坏掉，这说明它的质量很差。 4. To improve the situation, it is advisable for you to take the following measures. 为改善这种情况，建议你采取以下措施。 5. I'm annoyed to have been provided with such poor service, and I'm certain I have the right to ask you to deal with the problem. 我对你们提供的恶劣服务感到很恼火，我确信我有权要求你来处理这个问题。 三、韵味无穷结尾句 1. I’m in the hope that you will take the matter seriously and make an effort to solve the problem.我希望你能认真对待这件事，并努力解决这个问题。 2. I do hope you will take my complaint seriously and get it settled as soon as possible.我真的希望你能认真对待我的投诉，并尽快处理它。 3. I wonder if I can get my money back, or I wish you could have it repaired or changed. I hope you will do what you can to settle the problem. 我想知道能否把钱拿回来，或者我希望你能把它修好或换掉。我希望你能尽力解决这个问题。 4. Frankly speaking, I am not prepared to put up with the situation any more. 坦率地说，我不再准备忍受这种状况。 满分作文 Dear George, I’m Li Hua, a member of your website. Recently I have met with so many problems when using it that I'm writing to make a complaint. Much to my disappointment, some contents aren't updated in time, making it impossible for me to learn about the latest related to my present school lessons. Worse still, I find some reading materials improper for us students to read. Frankly speaking, yoy complaint seriously and give it due attention. Yours, Li Hua 实战演练1： 假设你是李华，上个月你在美国 Amazon网站上订购了一份 The New York Times，商家不但没有按时发货，而且你收到报纸后，发现缺了3张，请你就此给商家写一封投诉信。 注意：1.写作词数应为80左右；2.请按如下格式在以下位置作答。 __________________________________________________________________________________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 实战演练2： 假定你是李华，正在英国学习。你所居住的公寓附近的公共健身设施年久失修，请给相关部门写一封信投诉。内容包括：1.健身设施的状况；2.可能带来的危险；3.提出解决方案。 注意：1.写作词数应为80左右；2.请按如下格式在以下位置作答。 __________________________________________________________________________________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 答案 仿写： ①writing to make a complaint about the medicine produced by your company ②However；③What's worse；④Therefore ⑤I would appreciate it if you could give due attention to the matter 实战演练1： Dear shopkeeper, I couldn't feel more annoyed about your service when receiving the newspaper you had posted, so I'm writing to make a complaint. Last month I purchased The New York Times on Amazon. To my dissatisfaction, it was not until ten days later that I received the newspaper. Moreover, what made me shocked was that three pieces of the newspaper were missing when I received it. Shouldn't you apologize to me and send another one? I hope you can take my complaint seriously to avoid damaging your reputation and image. Look forward to your early reply. Yours, Li Hua 实战演练2： Dear Sir or Madam, I'm writing to complain about the poor condition of the public fitness facilities outside my apartment. Some of the swings are damaged. Moreover, most of the parts which should attach the slide to the rest of the unit are missing. The facilities have been in such poor condition that it's a great danger to people using them. Worse still, children may fall from the swings and the slide can fall apart at any moment. Would you please have them repaired or removed? I'd be willing to help with any labor that may be involved. Looking forward to your early reply. Yours, Li Hua ( 1 ) 学科网（北京）股份有限公司 $$