Unit 9 Hope to See You Again课件2024-2025学年中职旅游英语视听说外研版

旅游英语视听说 外语教学与研究出版社 Unit 9 Hope to See You Again! help tourists check out of a hotel. 2. make a farewell speech. After learning this unit, you will be able to: Warming up cashier shuttle bus bill check-out How should a tour guide help her/his guests leave? ___________________________________ How should a tour guide make a farewell speech?   ___________________________________ Warming up Answer the following questions I check out 在旅店办理退房手续 luggage n. 行李 load v. 装载 shuttle bus 穿梭巴士 bill n. 账单 sign v. 签名 Listening and Speaking II see off 送别 boarding pass 登机牌 baggage claim tag 行李认领牌 security check 安全检查 channel n. 通道 proceed v. 行进 Listening and Speaking Listening I Check Out of the Hotel The tour group is about to leave for the airport. Li Min goes to the front desk to help the guests to check out. Fill in the blanks. 1 Receptionist: Good morning. What can I do for you? Li Min: Good morning. We’d like to __________. China International Travel Service. Room 3011 to 3015. Receptionist: Have you got all the room cards? Li Min: Yes. Here you are. Receptionist: Thank you. Has all the __________been taken out of the rooms? Li Min: Yes. All the bags have already been loaded onto the shuttle bus. Receptionist: OK. Wait a minute, please. (after a while) Here is the _____,Miss. Please check it, and if there are no mistakes, _________here. Li Min: OK. (signs the bill.) Here you are. Receptionist: Thank you. Hope you all have a good _________. Li Min: Thank you. Goodbye. Receptionist: Bye. check out luggage bill sign journey Choose the best answer. 2 1. What does Li Min want to do? A. To book a room. B. To check in. C. To pay the bill. D. To check out. 2. What should be returned to the hotel when a guest checks out? A. The room card. B. The luggage. C. The bill. D. The shuttle bus. 3. The tour guide has to ______ before the guests leave. A. check in B. check the bill C. pay the bill D. sign the bill Choose the best answer. 2 4. What are the procedure of check out? ① Take the luggage out of the room. ② Take the luggage to the shuttle bus. ③ Return the room cards to the hotel. ④ Sign the bill. ⑤ Check the bill. A. ②①④⑤③ B. ③①②⑤④ C. ③①②④⑤ D. ②①③⑤④ Role-play the dialogue with your partner. 3 I I At the Airport Li Min is seeing off the guests at the airport. Decide whether the following statements are true (T) or false (F). 1 The guests are leaving for the airport. ( ) Li Min is meeting the tour group at the airport. ( ) The tour group have to proceed through the security check. ( ) Li Min has to proceed through the security channels. ( ) Mr. Black is very appreciative of Li Min’s help during the trip. ( ) F F T F T Fill in the blanks. 2 After the tour group arrive at the airport, Li Min goes to get the boarding passes and baggage claim tags and then gives them to the tourists. Then they go to _____________. Li Min asks the tourists to have the ________ and boarding passes ready. Then they say __________ to each other. Security check passports goodbye Find out which sentences are spoken by the guide (G), and which are spoken by the tour leader (L). Then arrange the sentences to make a dialogue, and role-play the dialogue with your partner. 3 1. Let’s go to the security check. 2. Thank you for your help. 3. Please have your passports and boarding passes ready. 4. OK, we’ll wait right here. 5. It’s my pleasure. 6. Could you please wait a few minutes for me? 7. Thank you very much. 8. Here are your passports, boarding passes and baggage claim tags. 9. OK. Let’s go. G: L: Correct order: 6 8 1 3 5 4 7 9 2 6-4-8-7-1-9-3-2-5 After leaving the hotel or restaurant, if a guest finds the loss of something, the tour guide should immediately call to check and try to get it back. If the time does not permit, the guide should send someone or ask someone of the hotel to take it to the next stop, and sometimes even post it to its owner according to the address that the guest leaves. Usually, the guest should pay for the fees. When the tour guide hears the accident, she explains well why they cannot return to the hotel, and gives an acceptable suggestion------- ask someone of the hotel to send the camera to the airport. When a guest says he left his camera in the hotel, the tour guide complains about his carelessness, and does not give any suggestion to settle this matter. Her behavior is not right, and her attitude is unacceptable. Role-play Make short dialogues according to the given situations. Situation 1: Suppose you are a tour leader. Your group members will check outand leave for Xi’an today. Make a short dialogue with your partner. The dialogue mustinclude: Make short dialogues according to the given situations. 假设你是一名旅游团的领队。你的旅游团成员今天要办理离店手续，并前往西安。和同桌编排一个简短对话，对话须包括以下内容： ● Exchange of greetings; ● Telling the cashier that you want to check out; ● Returning the room cards; ● Checking and then signing the bill; ● Saying goodbye to each other. Situation 2: Suppose you are a tour leader. The group members are at the airport.A tour guide helps you to check in at the airport. Make a short dialogue with yourpartner, using the following expressions: 假设你是一名旅游团领队，现在正在机场。一名导游帮助你们办理登机手续。用下面的表达方式和同桌编排一个简短对话： ● I would like to go to… ● Have you got your...? ● I’m going to get…for you. ● Thank you for… ● Could you please...? ● Shall we …? ● Please have your…ready. Make short dialogues according to the given situations. Situation 3: Suppose you are a tour guide. You go to the airport with the tour leader and the group members. After arriving at the airport, you first go to get the boarding passes, the baggage claim tags and passports. Make a short dialogue with your partner. 假设你是一名导游。你与领队及其旅游团成员一起前往机场。抵达机场后，你首先去取登机牌，行李认领牌和护照。与同桌编排一个简短对话。 Make short dialogues according to the given situations. farewell n. 欢送 depart v. 出发 cooperation n. 合作 impression n. 印象 evaluation form 评价表 feedback n. 反馈 Reading and Writing Read the following words. When does a tour guide make a farewell speech? 2. Why does the guide give the tourists evaluation forms? Read the text with these questions in mind Reading and Writing Dear friends, You have now completed your tour of Beijing, and you will be departing for the ancient capital city Xi’an this morning. I’d like to take this opportunity to express my thanks for your cooperation and support during your stay here. It’s been a pleasure to have had the opportunity to work as your guide. I believe that over the last few days we have become good friends. I hope you have enjoyed your stay here. I also hope the beautiful scenery, the local culture, and our services have left a good impression on you. Farewell Speech Here are some evaluation forms. Please fill them out and return them to me. You may also fill out the form on our website, or send an email to our agency if you have any feedback at all to improve our services. The website and email addresses are at the bottom of the form. Finally, I hope you all have a pleasant journey and an enjoyable stay in Xi’an. Thank you! Farewell Speech Tick out the topic that is not mentioned in the passage. Reading and Writing The departure time. The destination of departure. The name of the travel agency. The way of making complaints. Expressing thanks for the tourists. √ Choose the best answer. Reading and Writing 1. In the farewell speech, the tour guide must tell the tourists . A. the places where the tourists have traveled B. the time when the tourists should leave C. the name of the hotel and the travel agency D. how to comment on the tour guide’s service Choose the best answer. Reading and Writing 2. Evaluation forms are filled out to . A. improve the function of the website B. send emails to the tourists C. impore the agency’s services D. give some advice to the tourists Choose the best answer. Reading and Writing 3. The farewell speech can be used to . A. express the tour guide’s thanks for the tourists’ cooperation B. make sure that the tourists enjoy the tour C. complete the tourists’ tour D. improve the relations between the tour guide and the tourists Fill in the blanks. Reading and Writing Before tourists ______ for another city, a tour guide often make a ____________ to express his or her thanks for tourists’ __________ and support. Before tourists’ departure, the tour guide can give out some _______________ to tourists. They can also fill out the form on the ______ , or send an email to the ________. Leave farewell speech cooperation spot agency evaluation forms Culture Corner What marks the end of a tour guide’s services? What personalities should a qualifi ed tour guide have? Bidding farewell to the tour group marks the end of a tour guide’s services. It is of equal importance to a greeting, and should be conducted (处理) with sincerity. If anything adverse (不利的) happens at this point, it may destroy the whole experience of a tour. Therefore, a qualified tour guide should be thoughtful and enthusiastic, so as to make the farewell speech inspiring (鼓舞人的). Bidding Farewell A farewell speech, formal or informal, is often necessary. It may be delivered at the dinner table, or at other places such as the airport, seaport, railway station, etc. The content of the speech often depends on the characteristics of a specific group, and the speech should include good wishes, leaving a lasting positive impression on visitors. In such a speech it is always wise to make an apology for any shortcomings, and to invite feedback for improvement. Evaluation forms should be given out before the visitors depart. Bidding Farewell 1. farewell speech 欢送辞。在导游带团过程中，欢送辞同欢迎辞一样重要，它是为旅行画上圆满的句号所做的道别语。内容主要包括：简要回顾（对此次旅行的回顾总结）、致谢（感谢游客配合）、致歉（希望提出意见）、道别（表示依依惜别）等。 2. These are the airport security channels you have to proceed through. 这就是你们必须通过的机场的安全通道。该句包含一个定语从句，you have to proceed through 修饰先行词 security channels. 3.机会成为您的导游。句中it是形式主语，真正的主语是后面的动词不定式结构：to have had...。 4. It is of equal importance to a greeting, and should be conducted with sincerity. 它（欢送辞）和欢迎辞一样重要，应诚恳对待。句中be of importance意为“是重要的”，该结构中的importance还可以换作value，use，help等。 $$