Unit 1 Tour Reservation 课件2024-2025学年中职旅游英语视听说外研版

旅游英语视听说 Unit 1 Tour Reservation do the reception work as a front desk travel agent. reserve tours for client. After learning this unit, you will be able to: passport Logo reception desk travel agent Warming up Listen and match Do you like traveling? What do you think is the benefi t of traveling? ___________________________________ Have you ever been to a travel agency? What does a travel agent do? ___________________________________ Warming up Answer the following questions Listening I agent n. 代理人 client n. 客户 International adj. 国际的 travel service 旅行社 offer n. 提供 package tour 包价旅游 round-trip adj. 往返的 accommodation n. 食宿 contract n. 合同 Listening and Speaking Listening and Speaking Listening II arrange v. 安排 place of interest 风景名胜 specifi c adj. 具体的 itinerary n. 行程安排 fax v. 传真 cooperate v. 合作 Listening I Making a Reservation on the Phone A travel agent is answering a phone call from David Brown, a potential client. Travel agent: Good morning. China International Travel Service. What can I do for you? David Brown: Good morning. I’d like to know if you ________ trips to Tibet. Travel agent : Yes. May I suggest a 10-day ____________ ? David Brown: How much does that cost? Travel agent : The package comes to 4,500 yuan. David Brown: I see. What does the package include? Travel agent : It includes a round-trip train ticket between Beijing and Tibet, and hotel ________________ . Listen to the dialogue or watch the video and then fill in the blanks 1 offer package tour accommodations David Brown: That sounds OK. Travel agent : When are you planning to travel, sir? David Brown: Next week. Travel agent : All right. Could you tell me your name and phone number? David Brown: My name is David Brown, and my cell-phone number is 13788668866. Travel agent : OK. Mr. Brown. Thanks for calling, and we look forward to you coming in to see a detailed ________ . See you then! David Brown: Bye-bye. Listen to the dialogue or watch the video and then fill in the blanks 1 contracts 2. David Brown will probably go to Tibet by ______ . A. Air B. Train C. ship D. bus 1. What information does David Brown want to know? A. The tour to Tibet. B. The cost of the tour. C. The itinerary of the tour. D. The tour to Beijing. 4. In what way does the agent get the client’s name? A. By phone. B. By fax. C. By e-mail. D. By letter. 3. The tour includes all the following except for ______ . A train ticket B. hotels C. meals D. an air ticket Choose the best answer. 2 Role-play the dialogue with your partner. 3 Listening I I Making a Reservation on the Phone A travel agent is answering a phone call from Mr. Smith, an agent from an American travel agency. Travel agent: Hello, this is China International Travel Service. May I help you? Mr. Smith: Hello, this is Mr. Smith. I’m an agent with Explorer Travels in the United States. I’m calling to see if it is possible to arrange a group tour with CITS. Travel agent: Yes, of course. Mr. Smith: We have a group of 10 members. We wish to visit several places of interest in China over 15 days. Travel agent: We can arrange that. When do you expect to arrive? Mr. Smith: May 10th. Travel agent: What specific places would you like to visit? Mr. Smith: We would like to visit Beijing, Chongqing and Sichuan Province. Travel agent: OK, Mr. Smith. I will work out an itinerary and fax it to you tomorrow afternoon. Mr. Smith: Terrific. Our fax number is 808-734-8891. May I have your name, please? Travel agent: Wu Tao, W-u and then T-a-o. Mr. Smith: Well, Mr. Wu, thank you very much. I look forward to cooperating with you. Mr. Smith is an agent with Explorer Travels in the UK. ( ) Mr. Smith’s group want to visit China over 12 days. ( ) Mr. Smith’s group plan to arrive on May 16th. ( ) Mr. Smith will get an itinerary from Wu Tao by fax. ( ) F F T F Decide whether the following statements are true (T) or false (F). 1 Mr. Smith is an _________ travel agent, and his clients want to visit ________ of interest in China this ________ . Wu Tao, a travel agent with China International Travel Service, receives his call and consults the traveling plan with him. Mr. Wu will work out an ________ and ________ it to Mr. Smith. Mr.Smith seems satisfi ed with the arrangement, and he looks forward to ___________ with Mr. Wu. Fill in the blanks. 2 American cooperating places May itinerary fax Find out which sentences are spoken by the travel agent (A), and which are spoken by the client (C). Then arrange the sentences to make a dialogue and role-play the dialogue, with your partner. 1. May I have your name, please? 2. Good morning. Nature Travel Agency. Can I help you? 3. Robert Adams. 4. Yes, I’d like to confirm a booking I made yesterday. 5. Um…, that’s right. 6. OK, Mr. Adams. You have booked a five-day package tour to Yun’nan. 7. If everything is fine, we’ll see you at the People’s Square at 8:30 this Sunday morning. 8. OK, see you then. A: ______________ C: _____________ Correct order: _____________ 3 1 2 6 7 3 4 5 8 2-4-1-3-6-5-7-8 In Video I, When the guest comes to ask for information, the agent looks impatient, not warm at all. That is not the right attitude of a professional agent. In video II, Although the agent is busy, thus can not answer the guest’s questions, he stands up politely, tells the guest the situation frankly, and then introduces him to another agent. Finally, his colleague helps settle the problem. in service industry, like a travel agency, every worker should be polite, friendly and warm to the guests. If the agent is really busy, thus cannot offer help to the guest, he/she should tell the guest honestly first, and then introduce the guest to another professional for the business. Situation 1: You are a travel agent at the front desk. Mr. Smith comes to ask about the tour to Lijiang. Make a short dialogue with your partner. The dialogue must include: Make short dialogues according to the given situations. 你是旅行社的前台工作人员。史密斯先生来询问去丽江的旅行。和同桌编排一个简短 Exchange of greetings; Asking questions about the tour and answering; Asking about the information of the customer and answering. Situation 2: Choose a city. You want to book a tour to this city over the next weekend. Make a call to a travel agency. Make a short dialogue with your partner, using the following expressions: 选择一个城市。你希望下周末到这个城市度假。给旅行社打电话询问情况。用下面的提示语和同桌编排一个简短对话 I would like to go to… How long does it take? How much does it cost? What’s the departure time? Make short dialogues according to the given situations. Situation 3: You are a travel agent at the front desk. Mrs. White call to ask about the tour to Dalian. Make a short dialogue with your partner. 你是旅行社前台工作人员。怀特夫人打电话询问去大连的旅行。和同桌编排一个简短对话，且必须包括以下内容 Make short dialogues according to the given situations. promote v. 推广 document n. 文件 various adj. 各种各样的 responsibility n. 责任 destination n. 目的地 transportation n. 交通 overseas adj. 海外的 regulation n. 规定 visa n. 签证 certifi cate n. 证书 vaccination n. 接种疫苗 currency exchange rate 货币汇率 reschedule v. 重新安排 Reading and Writing Read the words and expression. 1. What responsibilities do travel agents have? Read the text with these questions in mind Reading and Writing 2. What skills are necessary for travel agents? Travel agents spend most of their time behind a desk, dealing with clients, completing paperwork, contacting airlines and hotels, and promoting tours. They also spend a lot of time on the telephone or on the computer researching travel itineraries or preparing travel documents. Travel agents Travel agents have various responsibilities. Generally speaking, they help travelers make better travel arrangements by sorting through all types of information, and then giving assistance such as by offering advice on destinations and making arrangements for transportation and accommodation for their clients. Travel agents are also expected to give clear accounts of different destinations, including weather conditions, local customs, and attractions. For overseas tourists, agents also provide information on customs, regulations, required documents (passports, visas, and certifi cates of vaccination), and currency exchange rates. Travel agents sometimes have to face a great deal of pressure during travel emergencies or when they need to reschedule missed reservations. They are especially busy during peak vacation times, such as holiday travel periods. Good communication and computer skills are important for travel agents to perform their jobs. Most travel agencies prefer to hire travel agents who have some training in these fields. Currently, many vocational schools in China offer full-time travel agent programs. Travel agents work at the gate of a travel agency. ( ) 2. Most travel agencies would like to employ vocational school students. ( ) 3. Good communication skills are important for travel agents. ( ) 4. Many vocational schools in China offer travel agent programs. ( ) Decide whether the following statements are true (T) or false (F). Reading and Writing F T T T For overseas tourists, the travel agent should also provide information on ( ) . A. customs, local attractions, and weather conditions B. customs, regulations, required documents and currency exchange rates C. the hotel and the tour D. transportation and hotel accommodations Choose the best answer. B 2. For most of his time, a travel agent ( ) . A. deal with clients, complete paperwork, contact airlines and hotels, and promote tours B. offer advice on destinations C. arrange tours and reschedule missed reservations D. introduce places of interest to tourists on the phone Choose the best answer. A 3. A travel agent is usually especially busy ( ) . in winter in autumn in spring during holidays Choose the best answer. D Travel agents have various responsibilities. Generallg sptaking,they help travelers make better travel ____________ by sorting throughall kinds of information. They should offer advice on _____________and making arrangements for transportation, and ________________ for their clients.For overseas tourists, they also provide information on ___________, required documents, and currency exchange rates. Fill in the blanks. Arrangements destination accommodation customs Culture Corner What is a package tour? Who organized the fi rst package tour for Europe? An early form of package holiday was organized by the Englishman Thomas Cook (1808-1892) in 1841. The idea came to him on the road while waiting for a stagecoach (驿站马车). He thought of offering customers return trips between Leicester and Loughborough. Cook asked each customer to pay one shilling (先令), including for railway tickets and food for the train journey. He could receive a share of the fares too. The first tour was very successful, so he organized more tours in the following years. In 1844, the Midland Counties Railway Company agreed to sign a contract with him, which encouraged him to start his own business running rail excursions (远足，游览) for pleasure. Cook organized the fi rst package tour for Europe in 1855, and to the United States in 1865. By 1872, he had already undertaken worldwide tours. His travel agency, Thomas Cook Group, has become world famous. Nowadays package tours are one of the most popular ways to travel across the world. Package Tours travel agency 旅行社。我国旅行社主要分为两大类：国内旅行社和国际旅行社。国内旅行社只做国内旅游业务。国际旅行社又可以细分为两类，一类既可以做出境游业务又可以做入境游业务，一类只能做入境游业务。 travel agent 旅行社的工作人员，他们从事的业务有：提供旅游咨询，为旅游者代办出境、入境和签证手续，招揽、接待旅游者，为旅游者安排行程、交通、食宿等活动。 It includes a round-trip train ticket between Beijing and Tibet, and hotel accommodations. 它包含北京到西藏的往返火车票和食宿。round-trip意为“往返的”。 Travel agents sometimes have to face a great deal of pressure during travel emergencies or when they need to reschedule missed reservations. 在这句话中，during travel emergencies与when引导的状语从句是并列成分，都作时间状语。 The idea came to him... 他想起了这个主意………… $$