Unit 2 Telephone Information课件-2024-2025学年中职航空服务英语口语教程外研版

UNIT 2 Telephone Information 1 01 Lead-in 02 Model Dialogues 03 Speaking Tasks 04 Extended Reading 目录 CONTENTS 2 1 Lead-in 3 Lead-in 4 Lead-in state owned 1991 Guangzhou private 1993 Haikou state owned 1994 Jinan state owned 1984 Xiamen private 2014 Guangzhou state owned 2002 Chengdu 5 2 Model Dialogues 6 Dialogue 1 (C = Clerk P = Passenger) C: Good morning, China Southern Airlines. How may I help you? P: Good morning. I’m wondering if a child can fly alone. C: How old is the child? And what is the flight? P: She’s 8 years old. I’d like to book a ticket for her from Guangzhou to Shanghai. C: For children who have reached the age of 5 but are under the age of 12, you could apply for the unaccompanied minor service. Flights from Guangzhou can be booked over the phone and paid with a bank card. Would you like to make a request now? P: How much would I pay for this service? C: The service itself is free. You only need to pay the regular children’s fare. You need to make a request and fill out the Unaccompanied Minor Requested for Carriage-Handling Advice at least 24 hours prior to the departure time. May I have your email address, so I can send you the form? 7 Dialogue 1 P: Sure, my email address is Lee123@abc.com. I also want to know the free baggage allowance for unaccompanied minors. C: They have the same basic baggage allowance as an adult. We’ll send the form to you soon. Please call back as soon as you complete it, since the seats and quotas for unaccompanied minors are limited. Anything else I can do for you? P: No, that’s all for now. Thanks! C: You’re welcome. 8 Dialogue 2 (C = Clerk P = Passenger) P: Hello. Is this Ethiopian Airlines Ticketing Office? C: Yes. What can I do for you? P: We’re going to London next month, and it will be our first flight with our baby. Are there any related services on the flight? C: Yes. We can offer a bassinet service for your baby. We provide nutritious baby meals, too. P: Great. Do I have to pay for the bassinet? C: No, there’s no charge for using the bassinet. But it has to be placed in the first row. Bassinets are available on a first come, first served basis. If you would like to confirm a bassinet in advance, you can pay for a first-row seat. 代补录 9 Dialogue 2 P: Not now. We haven’t decided on the date yet. C: Then you may confirm a bassinet for your baby when you book your flight. I suggest you make the request as soon as possible. If all the first-row seats are sold out, we can only offer extended seat belts for infants and baby meals. P: I’ll do that. Thank you. C: It’s my pleasure. Have a nice day. 10 Vocabulary 代补录 Useful Expressions 3 Speaking Tasks 13 Speaking Tasks 许多航空公司不为刚出生14天内的非早产新生儿和出生90天内的早产婴儿提供客运服务。 如果一位旅客携带两个婴儿一起出行，其中一个婴儿必须以“婴儿占座”的方式购买儿童票。 14 Speaking Tasks 飞行期间，我们可以根据您的要求提供婴儿服务，供应婴儿摇篮、婴儿食品、一次性尿布以及其他婴儿必需品。 早上好，这里是ABC航空。请问有什么可以帮助您的？ 抱歉，我没有听清。请问您可以说慢一点吗？ 15 Speaking Tasks 16 Speaking Tasks Answers: I-A-E-C-B-J-G-K-H-D-F 17 Speaking Tasks Answers: 1. F 2. A 3. D 4. B 5. C 6. E 18 Speaking Tasks 19 4 Extended Reading 20 Extended Reading 21 Extended Reading 22 Vocabulary Extended Reading Refund/Change Meals Reservation Insurance Claim At the Airport Baggage Special Assistance Flight Stutus Transit Services Extended Reading Answers: 1. By scanning the QR code on the official website. 2. Two. Chinese and English. 3. Home, E-Service, Flight Status and Me. 4. Open. Professional Terms for Further Study THANK YOU 27 07¡¤Daydream Unknown 2003 Other 311978.66 THOMSON mp3PRO Encoder v1.1.0 null 72489.055 null 34925.883 null 48717.82 null 25443.379 null 24920.918 null 44407.84 null 74448.43 null 85185.805 null 38896.29 null 44407.84 $$