专题06 应用文之投诉信 -【高频·热点】2025年高考英语话题写作通关必备攻略

专题06应用文--投诉信 -----三段式满分作文速成 ( 近三年考情分析 ) 年份 卷区 话题 命题形式 2024 新高考I&II卷 分享公园美术课的感想 邮件 全国甲卷 看图作文中国交通运输业的发展 发言稿 浙江卷月 向校英文报“Sports and Health”栏目投稿 投稿 2023 新高考I&II卷 给外教写邮件，告诉学生随机分组练口语的建议 建议信 全国甲卷 “用英文讲中国故事”的征文活动 提纲类 全国乙卷 用英语描述学习一项新技能的经历，及中获得的体验和感受。 提纲类 浙江卷1月 为校报写上周校学生会组织的“认识我们身边的植物”活动的报道 报道 北京卷 学校生活之社团活动给出建议 建议信 2022 新高考I&II卷 校广播站“Talk and Talk”节目的负责人给外写邮件邀请做访谈 邀请信 全国甲卷 世界海洋日为主题，举办英语征文比赛 提纲类 全国乙卷 英语学习方式的调查 提纲类 北京卷 邀请英国好友Jim参加关于英语写作的线上经验交流。 提纲类 天津卷 用英语为社团纳新活动录制一段短视频 提纲类 浙江卷6月 校图书馆新开设“小组学习室”，邀请外国留学生一同体验。 提纲类 浙江卷1月 给爱尔兰朋友Chris写一封邮件回忆活动经历并分享个人收获 提纲类 ( 写作方法指导 ) 首段： a. 自我介绍；b. 引出投诉内容；c. 表明目的要求。 段中：a.详细说明情况，中肯地提出问题；b. 提出改进建议，表明希望如何解决。 尾段：a. 希望上述问题得到迅速恰当的解决；b. 有时可就问题的解决限定时间；c. 希望尽快得到令人满意的答复。 ( 万能写作模板 ) Dear_________(称呼)， My name is __________________（自我介绍）. I am writing to_______________.1 feel bad to trouble you but I am afraid that I have to make a complaint about_________________（投诉内容）. The reason for my dissatisfaction is_________________（总体介绍）. In the first place,_________________（抱怨的第一个方面）.In addition,_________________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to_________________(抱怨的方面给你带来的后果).I appreciate it very much if you could_________________（提出建议和请求），,and I would like to have this matter settled by_________________(设定解决事情最后期限） Thank you for your consideration and I will be looking forward to your reply. Yours, Li Hua ( 句式积累 ) 首段常用语 1. I’m writing to complain about some problems with your newspaper. 我写信是为了抱怨你的报纸有一些问题。 2. I’m LI Hua, an exchange student from Oxford Academy. 我是李先生，牛津学院的交换生。 3. I am writing to make a complaint about… 我写信是要投诉…… 4. I am writing to you about... which I received/bought... 我写信给你是关于...我收到/买了... 5. I am writing to inform you that I am dissatisfied with your...... 我写信通知你，我不满意你的..... 6. I feel sorry to trouble you but I am afraid that I have to make a complaint about. 很抱歉，打扰你了，但我恐怕不得不向你投诉... 7. I wish to draw your attention to the problem that I bought. 我想提醒您注意我购买......的问题 8. I feel sorry to trouble you but I am afraid I have to make a serious complaint. 我很抱歉打扰你，但恐怕我必须提出严重的投诉。 9. I am sorry to have to send this letter...which I received/bought... 很抱歉不得不寄这封信…我收到/买的。 段中常用语 1. The reason for my writing this letter is that I want to complain about some problems with your newspaper. 我写这封信的原因是，我想抱怨你的报纸有一些问题。 2. Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled. 昨天我买了一本英文小说，封面经过精心设计，后来我发现有几页被弄脏了。 3. When I took... out of the bag and examined... closely, I found... 当我拿…从包里出来检查……仔细地看，我发现…… 4. When I unpacked...and tried to use it,it did not work. 当我打开时……我试过了，但没有用。 5. When we checked. . . , we noticed. . . 当我们检查……，我们注意到了。 6. When I took. . .out of the bag and examined. . .closely, I found... 当我拿…从袋子里拿出来检查…仔细地，我发现了。 7. When I unpacked. . . and tried to use it, it did not work. 当我打开包装时……并试图使用它，但它没有工作。 8. Faced with these phenomena, I feel worried. 面对这些现象，我感到很担心。 尾段常用语 1. I'm wondering whether you can refund or exchange a new one for me. 我想知道你是否可以给我退款或换一个新的。 2. I will appreciate it very much if you could... 如果你能......的话，我将非常感激 3. I would be grateful if you could... 如果你能......的话，我将感激不尽 4. I trust you will take my complaints seriously and... 我相信你会认真对待我的投诉和...... 5. I look forward to your dealing with these problems without delay. 我期待着你毫不拖延地处理这些问题。 6. I hope that my problem will get your consideration. 我希望我的问题能得到您的关注。 7. We do hope that you'll take measures to solve the problem. 我们希望你们能采取措施解决这个问题。 ( 名校模拟提升 ) 1． （2024·广东江门·模拟预测） 假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题，请就此向网店客服写邮件投诉。要点如下： 1. 陈述写信目的； 2. 投诉内容； 3. 提出你的要求。 注意: 1. 词数80词左右； 2. 可适当增加细节，使行文连贯； 3. 开头结尾已给出，不计入总词数。 Dear sir or madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours Sincerely, Li Hua 2． （2024·山东滨州·二模） 假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1.投诉原因； 2.你的诉求。 注意： 1.写作词数 80左右； 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 3． （2024·辽宁·模拟预测） 假定你是李华，正在美国交流学习，你上周于3月28号在亚马逊网站上购买了一件夹克衫 (order number: 2403285264)，到货后发现有瑕疵，请你给网站客服人员写一封邮件，申请解决售后问题。 内容包括： 1. 说明问题； 2. 提出解决方案。 注意: 1. 字数为80 字左右； 2. 可以适当增加细节以使行文连贯。 Dear Customer Service, _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours, Li Hua 4． （2024·江苏泰州·模拟预测） 假定你是李华，你发现学校图书馆的部分书籍损坏严重，影响阅读体验。请你向图书管理员Mr. Wang写一封投诉信，内容包括： 1. 问题描述； 2. 相应建议。 注意： 1. 词数80左右； 2. 可适当增加细节，使内容充实，行文连贯。 Dear Mr. Wang, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, 5． （2024·陕西·模拟预测） 假定你是李华，前不久在某国外图书网店购买了几本英文小说，但有一本收到的书有误。请你给该网店写一封邮件，内容包括： 1．陈述问题；2．提出解决方案；3．期盼回复。 注意： 1．词数100左右； 2．可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 6． （23-24高三上·河南南阳·阶段练习） 假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下： 1) 进行投诉； 2)说明问题； 3)说明解决方案 注意：1.词数 80 左右； 2.可适当增加细节，以使行文连贯。 Dear Sir/Madam, I am Li Hua, a devoted customer of your online store. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 7． （23-24高三上·云南·阶段练习） 假如你是李华，最近你在某英文网站订购电影票时遇到一些问题。为此，你决定向该公司的服务部进行投诉。内容包括： 1．网页设计不合理； 2．退款不及时； 3．希望问题尽快得到解决。 注意： 1．写作词数应为80词左右； 2．开头和结尾已给出，不计入总词数； 3．请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I’m looking forward to your early reply. Yours faithfully, Li Hua 8． （23-24高二·江西抚州·开学考试） 假定你是李华，你在英国学习，昨天你有一次不愉快的就餐经历，你对餐厅服务员的态度非常不满意，于是请你给该餐厅老板写信投诉。内容包括： 1. 问题：牛肉面(beef noodles)里有苍蝇 (fly)，服务员态度恶劣； 2. 要求：餐厅赔礼道歉； 3. 希望能改进服务。 注意：写作词数应为 80 左右。 参考词汇：complain 投诉 make a formal apology to sb  正式向某人道歉 Dear Sir or Madam, ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 9． （23-24高三·福建·模拟试题） 假定你是李华，你去英国旅游时在某餐厅就餐，对该餐厅的服务不满意，请根据以下内容给餐厅的经理写一封投诉信，内容包括： 1.投诉内容（食物不新鲜，服务态度不好等）。 2.希望得到妥善的处理。 注意：1. 写作词数应为80词左右； 2. 请按如下格式在答题卡相应位置作答。 Dear Sir or Madam, _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours. Li Hua 10． （23-24高三·广东江门·阶段练习） 假如你是李华，在网店购买了一个多功能电子词典笔（e-dictionary pen），可拍照查词，也可语音识别。用了一段时间后，你发现质量问题，与店员理论，其服务态度不好，因此你决定给网店经理写一封投诉信。内容包括： 1. 反映存在问题； 2. 提出解决方案。 注意： 1. 写作词数应为100左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Manager, _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua ( 4 )原创精品资源学科网独家享有版权，侵权必究！ ( 3 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 专题06应用文--投诉信 -----三段式满分作文速成 ( 近三年考情分析 ) 年份 卷区 话题 命题形式 2024 新高考I&II卷 分享公园美术课的感想 邮件 全国甲卷 看图作文中国交通运输业的发展 发言稿 浙江卷月 向校英文报“Sports and Health”栏目投稿 投稿 2023 新高考I&II卷 给外教写邮件，告诉学生随机分组练口语的建议 建议信 全国甲卷 “用英文讲中国故事”的征文活动 提纲类 全国乙卷 用英语描述学习一项新技能的经历，及中获得的体验和感受。 提纲类 浙江卷1月 为校报写上周校学生会组织的“认识我们身边的植物”活动的报道 报道 北京卷 学校生活之社团活动给出建议 建议信 2022 新高考I&II卷 校广播站“Talk and Talk”节目的负责人给外写邮件邀请做访谈 邀请信 全国甲卷 世界海洋日为主题，举办英语征文比赛 提纲类 全国乙卷 英语学习方式的调查 提纲类 北京卷 邀请英国好友Jim参加关于英语写作的线上经验交流。 提纲类 天津卷 用英语为社团纳新活动录制一段短视频 提纲类 浙江卷6月 校图书馆新开设“小组学习室”，邀请外国留学生一同体验。 提纲类 浙江卷1月 给爱尔兰朋友Chris写一封邮件回忆活动经历并分享个人收获 提纲类 ( 写作方法指导 ) 首段： a. 自我介绍；b. 引出投诉内容；c. 表明目的要求。 段中：a.详细说明情况，中肯地提出问题；b. 提出改进建议，表明希望如何解决。 尾段：a. 希望上述问题得到迅速恰当的解决；b. 有时可就问题的解决限定时间；c. 希望尽快得到令人满意的答复。 ( 万能写作模板 ) Dear_________(称呼)， My name is __________________（自我介绍）. I am writing to_______________.1 feel bad to trouble you but I am afraid that I have to make a complaint about_________________（投诉内容）. The reason for my dissatisfaction is_________________（总体介绍）. In the first place,_________________（抱怨的第一个方面）.In addition,_________________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to_________________(抱怨的方面给你带来的后果).I appreciate it very much if you could_________________（提出建议和请求），,and I would like to have this matter settled by_________________(设定解决事情最后期限） Thank you for your consideration and I will be looking forward to your reply. Yours, Li Hua ( 句式积累 ) 首段常用语 1. I’m writing to complain about some problems with your newspaper. 我写信是为了抱怨你的报纸有一些问题。 2. I’m LI Hua, an exchange student from Oxford Academy. 我是李先生，牛津学院的交换生。 3. I am writing to make a complaint about… 我写信是要投诉…… 4. I am writing to you about... which I received/bought... 我写信给你是关于...我收到/买了... 5. I am writing to inform you that I am dissatisfied with your...... 我写信通知你，我不满意你的..... 6. I feel sorry to trouble you but I am afraid that I have to make a complaint about. 很抱歉，打扰你了，但我恐怕不得不向你投诉... 7. I wish to draw your attention to the problem that I bought. 我想提醒您注意我购买......的问题 8. I feel sorry to trouble you but I am afraid I have to make a serious complaint. 我很抱歉打扰你，但恐怕我必须提出严重的投诉。 9. I am sorry to have to send this letter...which I received/bought... 很抱歉不得不寄这封信…我收到/买的。 段中常用语 1. The reason for my writing this letter is that I want to complain about some problems with your newspaper. 我写这封信的原因是，我想抱怨你的报纸有一些问题。 2. Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled. 昨天我买了一本英文小说，封面经过精心设计，后来我发现有几页被弄脏了。 3. When I took... out of the bag and examined... closely, I found... 当我拿…从包里出来检查……仔细地看，我发现…… 4. When I unpacked...and tried to use it,it did not work. 当我打开时……我试过了，但没有用。 5. When we checked. . . , we noticed. . . 当我们检查……，我们注意到了。 6. When I took. . .out of the bag and examined. . .closely, I found... 当我拿…从袋子里拿出来检查…仔细地，我发现了。 7. When I unpacked. . . and tried to use it, it did not work. 当我打开包装时……并试图使用它，但它没有工作。 8. Faced with these phenomena, I feel worried. 面对这些现象，我感到很担心。 尾段常用语 1. I'm wondering whether you can refund or exchange a new one for me. 我想知道你是否可以给我退款或换一个新的。 2. I will appreciate it very much if you could... 如果你能......的话，我将非常感激 3. I would be grateful if you could... 如果你能......的话，我将感激不尽 4. I trust you will take my complaints seriously and... 我相信你会认真对待我的投诉和...... 5. I look forward to your dealing with these problems without delay. 我期待着你毫不拖延地处理这些问题。 6. I hope that my problem will get your consideration. 我希望我的问题能得到您的关注。 7. We do hope that you'll take measures to solve the problem. 我们希望你们能采取措施解决这个问题。 ( 名校模拟提升 ) 1． （2024·广东江门·模拟预测） 假设你是李华，两周前你网购了一套丛书，昨天才到货，还存在其他问题，请就此向网店客服写邮件投诉。要点如下： 1. 陈述写信目的； 2. 投诉内容； 3. 提出你的要求。 注意: 1. 词数80词左右； 2. 可适当增加细节，使行文连贯； 3. 开头结尾已给出，不计入总词数。 Dear sir or madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours Sincerely, Li Hua 【答案】 Dear sir or madam, I am one of your customers. I am writing to complain about an order. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I believe I have every right to ask you to deal with this problem. I hope that you either refund my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文，要求考生写一封邮件，就网购的一套丛书的问题表示投诉，要点如下：1. 陈述写信目的；2. 投诉内容；3. 提出你的要求。 【详解】1.词汇积累 缺损的：missing→defective 另外：besides→moreover 更糟糕的是：to make matters worse→worse still 处理：deal with→cope with 2.句式拓展 同义句转换 原句：And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. 拓展句：And I was disappointed that the books were so poorly packed up that the cover of one book was torn. 【点睛】[高分句型1] And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. (运用了so...that...引导的结果状语从句) [高分句型2] I hope that you either refund my money or deliver a new set of books to me. (运用了that引导的宾语从句) 2． （2024·山东滨州·二模） 假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1.投诉原因； 2.你的诉求。 注意： 1.写作词数 80左右； 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】 Dear Sir/Madam, I am writing to express my dissatisfaction with a recent purchase from your website. I ordered a set of English books several weeks ago, but have yet to receive the items. I have repeatedly contacted the seller, but have received no satisfactory response. This delay has caused significant inconvenience and frustration. My primary concern is to receive the books as soon as possible. Additionally, I request a refund for the inconvenience caused by this delay. I hope you can investigate this matter promptly and resolve it to my satisfaction. Thank you for your attention to this matter. Yours, Li Hua 【导语】本篇书面表达属于应用文。李华最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果。要求考生以李华的名义写一篇投诉信提交至网站平台。 【详解】1.词汇积累 不满：dissatisfaction → discontent 订购：order → place an order for 此外：additionally → in addition 解决：resolve → tackle 2.句式拓展 简单句变复合句 原句：Additionally, I request a refund for the inconvenience caused by this delay. 拓展句：Additionally, I request a refund for the inconvenience which was caused by this delay. 【点睛】[高分句型1] Additionally, I request a refund for the inconvenience caused by this delay. (运用了过去分词作后置定语) [高分句型2] I hope you can investigate this matter promptly and resolve it to my satisfaction. (运用了省略连接词that的宾语从句) 3． （2024·辽宁·模拟预测） 假定你是李华，正在美国交流学习，你上周于3月28号在亚马逊网站上购买了一件夹克衫 (order number: 2403285264)，到货后发现有瑕疵，请你给网站客服人员写一封邮件，申请解决售后问题。 内容包括： 1. 说明问题； 2. 提出解决方案。 注意: 1. 字数为80 字左右； 2. 可以适当增加细节以使行文连贯。 Dear Customer Service, _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely Yours, Li Hua 【答案】 Dear Customer Service, As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase. It took place last week on your website. On March 28, I bought a jacket with the order number of 2403285264 on your website. However, when it arrived, I noticed that there was a small hole in the left sleeve. Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund. Your prompt attention and assistance would be highly appreciated. Thanks a lot and have a nice day! Sincerely Yours, Li Hua 【导语】本篇书面表达属于应用文。要求考生给亚马逊网站客服人员写一封邮件，申请解决售后问题。 【详解】1.词汇积累 帮助：assistance→help 买：buy→purchase 适合的：fit→suitable 要求：request→require 2.句式拓展 简单句变复合句 原句：As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase. It took place last week on your website. 拓展句：As a loyal customer of Amazon, I am writing to seek your assistance with an unsuccessful purchase that took place last week on your website. 【点睛】【高分句型1】However, when it arrived, I noticed that there was a small hole in the left sleeve.(运用了when引导的时间状语从句，that引导的宾语从句) 【高分句型2】Since the jacket is not fit to wear any more, I would like to request a replacement with the postage covered or a full refund.(运用了since引导的原因状语从句) 4． （2024·江苏泰州·模拟预测） 假定你是李华，你发现学校图书馆的部分书籍损坏严重，影响阅读体验。请你向图书管理员Mr. Wang写一封投诉信，内容包括： 1. 问题描述； 2. 相应建议。 注意： 1. 词数80左右； 2. 可适当增加细节，使内容充实，行文连贯。 Dear Mr. Wang, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【答案】 Dear Mr. Wang, I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them. I hope you wouldn’t feel offended and sorry for any trouble this letter might cause and that the problem could be solved in time. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文，要求考生给图书管理员Mr. Wang写一封投诉信，描述学校图书馆的部分书籍损坏严重的情况，并给出相应建议。 【详解】1.词汇积累 严重地：terribly→severely 因此：therefore→hence 替换：substitute→replace 解决：solve→settle 2.句式拓展 同义句转换 原句：I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. 拓展句：I’m a student who is from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made. 【点睛】[高分句型1] When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. (运用了when引导的时间状语从句，省略that的宾语从句和which引导的非限制性定语从句) [高分句型2] Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them. (运用了whether引导的宾语从句，when引导的时间状语从句的省略) 5． （2024·陕西·模拟预测） 假定你是李华，前不久在某国外图书网店购买了几本英文小说，但有一本收到的书有误。请你给该网店写一封邮件，内容包括： 1．陈述问题；2．提出解决方案；3．期盼回复。 注意： 1．词数100左右； 2．可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】 Dear Sir or Madam, I hope this email finds you well. I am writing to address an issue with a recent order I placed on your online bookstore. I received the package today, and while most of the books are correct and in good condition, there seems to be a mistake with one of the items. The book I received, titled Little Women, is not the one I intended to purchase, The Chocolate War. I value your service and products, and also understand that errors can occur sometimes. To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore. Your timely reply is greatly appreciated. Sincerely, Li Hua 【导语】本篇书面表达属于应用文。要求考生就“前不久在某国外图书网店购买了几本英文小说，但有一本收到的书有误”一事，给该网店写一封邮件。 【详解】1.词汇积累 打算：intend to→plan to 解决：resolve/ address→settle down 重视：value→attach importance to 购买：purchase→buy 2.句式拓展 同义句转换 原句：To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore. 拓展句：I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore so that we can resolve the issue. 【点睛】[高分句型1] I received the package today, and while most of the books are correct and in good condition, there seems to be a mistake with one of the items. (运用了while引导的让步状语从句) [高分句型2] To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore. (运用了that引导的宾语从句) 6． （23-24高三上·河南南阳·阶段练习） 假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下： 1) 进行投诉； 2)说明问题； 3)说明解决方案 注意：1.词数 80 左右； 2.可适当增加细节，以使行文连贯。 Dear Sir/Madam, I am Li Hua, a devoted customer of your online store. __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours sincerely, Li Hua 【答案】 Dear Sir/Madam, I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week. After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer. I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉。 【详解】1.词汇积累 投诉：complain→make a complaint 购买：purchase→buy 令人满意的：satisfactory→content 代替：replace→take place of 2.句式拓展 同义句转换 原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week. 拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week. 【点睛】[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句) [高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句) 7． （23-24高三上·云南·阶段练习） 假如你是李华，最近你在某英文网站订购电影票时遇到一些问题。为此，你决定向该公司的服务部进行投诉。内容包括： 1．网页设计不合理； 2．退款不及时； 3．希望问题尽快得到解决。 注意： 1．写作词数应为80词左右； 2．开头和结尾已给出，不计入总词数； 3．请按如下格式在答题卡的相应位置作答。 Dear Sir or Madam, ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I’m looking forward to your early reply. Yours faithfully, Li Hua 【答案】 Dear Sir or Madam, My name is Li Hua, a high school student. I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website. First of all, the layout of your web page was confusing, which led me to place a wrong order. What’s worse, when I tried to get a refund, I found that I had to wait three days, which made me very disappointed. You are known as a popular website, but my experience shows that your service needs improvement. I would appreciate it if you could address these problems as soon as possible. I’m looking forward to your early reply. Yours faithfully, Li Hua 【导语】本篇书面表达属于应用文，要求考生给某英文网站的服务部写封信，投诉订购电影票时遇到的一些问题。 【详解】1.词汇积累 令人心烦意乱的：upsetting→mind-numbing 令人困惑的：confusing→puzzling 解决：address→solve 更糟糕的是：what’s worse→worse still 2.句式拓展 简单句变复合句 原句：My name is Li Hua, a high school student. 拓展句：My name is Li Hua, who is a high school student. 【点睛】[高分句型1] I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website. (运用了省略关系代词引导的限制性定语从句，when引导的时间状语从句的省略) [高分句型2] First of all, the layout of your web page was confusing, which led me to place a wrong order. (运用了which引导的非限制性定语从句) 8． （23-24高二·江西抚州·开学考试） 假定你是李华，你在英国学习，昨天你有一次不愉快的就餐经历，你对餐厅服务员的态度非常不满意，于是请你给该餐厅老板写信投诉。内容包括： 1. 问题：牛肉面(beef noodles)里有苍蝇 (fly)，服务员态度恶劣； 2. 要求：餐厅赔礼道歉； 3. 希望能改进服务。 注意：写作词数应为 80 左右。 参考词汇：complain 投诉 make a formal apology to sb  正式向某人道歉 Dear Sir or Madam, ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】 Dear Sir or Madam, I’m LiHua, one of your customers. I am writing to complain about the poor service of your waiters and express my dissatisfaction with their rude attitude to us. Yesterday I went to your restaurant to have lunch but I had an awful experience. I was having beef noodles when suddenly I found two flies in them, which made me disgusted. What’s worse, I asked the waiter to change for another dish, only to be completely ignored by him. Therefore, I’d like you to investigate the matter seriously and make a formal apology to me. Personally, it’s time that your service should be improved to live up to the customers’ expectations. I’d appreciate it if you could give due attention to the matter. Yours, LiHua 【导语】本篇书面表达属于应用文写作中的投诉信。要求考生向一家餐厅老板写信投诉，告知其自己就餐时的不愉快经历，阐明具体问题并要求餐厅赔礼道歉。 【详解】1.词汇积累 糟糕的：awful → terrible/unpleasant 更糟的是：what’s worse→ worse still 道歉：make an apology → apologize 就我个人而言：personally→ for my part/in my opinion 2.句式拓展 简单句变复合句 原句：I’m LiHua, one of your customers. 拓展句：I’m LiHua, who is one of your customers. 【点睛】【高分句型1】I was having beef noodles when suddenly I found two flies in them, which made me disgusted.（运用了when引导的时间状语从句和which引导的定语从句） 【高分句型2】Personally, it’s time that your service should be improved to live up to the customers’ expectations.（运用了that引导的定语从句和虚拟语气） 9． （23-24高三·福建·模拟试题） 假定你是李华，你去英国旅游时在某餐厅就餐，对该餐厅的服务不满意，请根据以下内容给餐厅的经理写一封投诉信，内容包括： 1.投诉内容（食物不新鲜，服务态度不好等）。 2.希望得到妥善的处理。 注意：1. 写作词数应为80词左右； 2. 请按如下格式在答题卡相应位置作答。 Dear Sir or Madam, _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours. Li Hua 【答案】 Dear Sir or Madam, I’m Li Hua, one of your customers, writing to make a complaint about the poor service of your restaurant. Last Friday, when dining in your restaurant, we found the food not fresh, which was so upsetting. What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely. Therefore, I’d like you to investigate the matter seriously and make a formal apology to me. I’d appreciate it if you could give due attention to the matter. Yours. Li Hua 【导语】本篇作文属于书信表达。假如你是李华，在某餐厅就餐时不满意餐厅的服务，请向餐厅经理写一封投诉信。 【详解】1. 词汇积累 劣质的：poor →low-grade 帮助：help→ assist 因此：therefore →thus 大叫：shout →yell 2.句式拓展 同义句转换 原句：What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely. 拓展句：When we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely, which annoyed us most. 【点睛】【高分句型1】Last Friday, when dining in your restaurant, we found the food not fresh, which was so upsetting.（运用了状语从句的省略和which引导的非限制性定语从句） 【高分句型2】What annoyed us most was that when we explained it to the waitress, instead of helping us solve the problem, she shouted at us rudely.（运用了what引导的主语从句，that引导表语从句以及when引导的时间状语从句） 10． （23-24高三·广东江门·阶段练习） 假如你是李华，在网店购买了一个多功能电子词典笔（e-dictionary pen），可拍照查词，也可语音识别。用了一段时间后，你发现质量问题，与店员理论，其服务态度不好，因此你决定给网店经理写一封投诉信。内容包括： 1. 反映存在问题； 2. 提出解决方案。 注意： 1. 写作词数应为100左右； 2. 请按如下格式在答题卡的相应位置作答。 Dear Manager, _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua 【答案】 Dear Manager, One week ago, I bought an e-dictionary pen at your store. Now I am writing to complain about some problems I came across when using it. First of all, the camera doesn’t function well. The taken pictures are often blurry. What’s worse, the voice recognition system often fails to recognize my voice correctly, which added to the unfavorable experience in using it. I tried to contact your customer service to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of your product. Now, I’m wondering whether you can refund or exchange a new one for me. Meanwhile, I’d like to appeal to better service of your staff. An early response will be appreciated. Sincerely, Li Hua 【导语】本篇书面表达属于应用文。考生在网店购买了一个多功能电子词典笔，可拍照查词，也可语音识别。用了一段时间后，考生发现质量问题，与店员理论，其服务态度不好，要求考生按照要求给网店经理写一封投诉信。 【详解】1.词汇积累 遇见，碰上：come across→ run into 起作用，运转：function→ work 认出：recognize→ identify 联系：contact→ get in touch with 2.句式拓展 同义句转换 原句：One week ago, I bought an e-dictionary pen at your store. 拓展句：One week ago, it was an e-dictionary pen that I bought at your store. 【点睛】【高分句型1】Now I am writing to complain about some problems I came across when using it.（运用了省略关系词的定语从句、when引导的时间状语从句的省略） 【高分句型2】What’s worse, the voice recognition system often fails to recognize my voice correctly, which added to the unfavorable experience in using it.（运用了which引导的非限制性定语从句） ( 4 )原创精品资源学科网独家享有版权，侵权必究！ ( 3 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$