Unit4 Customer Service（A卷·知识梳理卷）-【中职专用】2024-2025学年高二英语同步单元测试AB卷（高教版2023修订版·基础模块3）

保密★启用前 Unit 4 Customer Service A卷•考点梳理卷 Unit4 Customer Service 话题 Make a complaint,deal with complaints 词汇 inconvenience，complaint，charge，check，patience，exchange，apology，deliver，delivery，delay，solution，arrange，mention，request，promise sincere，sincerity 短语 sports watch，due to，in charge of，make sure，cause loss to 句式 1. I ' d like to have this sports watch refunded. 2. Even if I charge it for a whole night , it still doesnt work . 11.Even though you didn ' t express such a request , we will reduce the price of the leaflets by 15%． 3. I ' m so sorry for the inconvenience caused . 4.Would you please show me your receipt so that we can check whether it is still under guarantee ？ 5. We ' ve exchanged a new sports watch for you. 6.I’ve read your email about the leaflets incorrectly delivered to your company . 7.It happened that there was another company who ordered similar leaflets in the same district as your company. 8.It’s common to make arrangements as far as a month ahead of time. 语法 状语从句 能力 能够用英语描述自己的诉求，并会礼貌地为顾客解决投诉问题 单元词汇 battery /'bætəri/ n. 电池 inconvenience /ɪnkən'vi:njəns/ n. 不便；complaint /kəm'pleɪnt/ n. 抱怨；投诉 麻烦 charge /tʃɑːdʒ/ v. 充电 receipt /rɪ'si:t/ n. 收据 guarantee /gærən'ti:/ n. 保证；担保 check /tʃek/ v. 检查；核对 patience /'peɪʃns/ n. 耐心 exchange /ɪks'tʃeɪndʒ/ v. 调换 apology /ə'pɒlədʒi/ n. 道歉 refund /ri:'fʌnd/ v. 退还；退款；偿还 blank /blæŋk/ adj. 空白的 deliver /dɪ'lɪvə/ v. 递送；运载 delivery /dɪ'lɪvəri/ n. 递送；运载 delay /dɪ'leɪ/ v. 延迟；推迟；延期 sheet /ʃi:t/ n. 单子 leaflet /'li:flɪt/ n. 小册子；单张广告 sincere /sɪn'sɪə/ adj. 真诚的 solution /sə'lu:ʃn/ n. 解决方法 arrange /ə'reɪndʒ/ v. 安排 mention /'menʃn/ v. 提及；提到 request /rɪ'kwest/ n. 要求 reduce /rɪ'dju:s/ v. 减少；降低 sincerity /sɪn'serəti/ n. 真诚 promise /'prɒmɪs/ v. 许诺；承诺 sports watch 运动手表 due to 由于；因为 in charge of 负责…… make sure 确保；确定 cause loss to 给……造成损失 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 单元词汇检测（汉译英） 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 1.电池 2.不便；麻烦 3.抱怨；投诉 4.充电 5.收据 6.保证；担保 7.检查；核对 8.耐心 9.调换 10.道歉 11.退还；退款；偿还 12.空白的 13.递送；运载(v.) 14.递送；运载(n.) 15.延迟；推迟；延期 16.单子 17.小册子；单张广告 18.真诚的 19.解决方法 20.安排 21.提及；提到 22.要求 23.减少；降低 24.真诚 25.许诺；承诺 26.运动手表 27.由于；因为 28负责…… 29.确保；确定 30.给……造成损失 【答案】 1.battery 2.inconvenience 3.complaint 4.charge 5.receipt 6.guarantee 7.check 8.patience 9.exchange 10.apology 11.refund 12.blank 13.delive 14.delivery 15.delay 16.sheet 17.leaflet 18.sincere 19.solution 20.arrange 21.mention 22.request 23.reduce 24.sincerity 25.promise 26.sports watch 27.due to 28.in charge of 29.make sure 30.cause loss to 单元词汇检测（英译汉） 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 1.battery 2.inconvenience 3.complaint 4.charge 5.receipt 6.guarantee 7.check 8.patience 9.exchange 10.apology 11.refund 12.blank 13.delive 14.delivery 15.delay 16.sheet 17.leaflet 18.sincere 19.solution 20.arrange 21.mention 22.request 23.reduce 24.sincerity 25.promise 26.sports watch 27.due to 28.in charge of 29.make sure 30.cause loss to 【答案】 1.电池 2.不便；麻烦 3.抱怨；投诉 4.充电 5.收据 6.保证；担保 7.检查；核对 8.耐心 9.调换 10.道歉 11.退还；退款；偿还 12.空白的 13.递送；运载(v.) 14.递送；运载(n.) 15.延迟；推迟；延期 16.单子 17.小册子；单张广告 18.真诚的 19.解决方法 20.安排 21.提及；提到 22.要求 23.减少；降低 24.真诚 25.许诺；承诺 26.运动手表 27.由于；因为 28负责…… 29.确保；确定 30.给……造成损失 单词背记及拓展 重点单词 词汇拓展 charge v. 充电，控告;负责; in charge of 负责，主管 in the charge of 由...负责 inconvenience adj.不便；麻烦 convenient adj. 方便的，便利的 convenience n.方便;便利; convenience store 便利店 check v.检查；核对 check in (at…)（在旅馆、机场等）登记，报到 check out（，获得证明结账离开（旅馆等） 核实察看， check over/through 仔细检查；核对；核查 Please check the watch and sign your name here. 请您检查手表并在这里签一下名。 exchange v. expect v. deliver v. 递送；运载 delivery n.递送；运载 deliver sth to sb/sth 递送；传送； express delivery快递 solution n.解决方法 a solution to sth …的解决方法 solve 动词，解决 apology n. 道歉 apologize v. 道歉 make an apology /make apologies to sb apologize to sb 向某人道歉 complaint n. 抱怨；投诉 complain v.抱怨;埋怨; complaint about something 对…的不满 make a complaint 投诉 complain about sth抱怨某事，投诉 delay v. n.延迟；推迟；延期 without delay (= immediately) .毫不迟疑地 Delay doing sth 延误做某事 request v. 要求，请求 at the request of 应…的邀请，应…的要求 arrange v. 安排 arrange for sth 安排某事 arrange to do sth 安排做某事 arrange for sb to do sth 安排某人做某事 arrangement n.安排 make arrangements 做好安排 mention v. 提及；提到 She did not mention her mother's absence. 她没有提到她母亲的缺席。 promise v. 许诺；承诺 promise to do sth 承诺做某事 promise sb to do sth 答应某人做某事 promise + that 从句，答应某事 we promise to give you a 5% discount我们承诺给您九五折。 sincere adj 真诚的 sincerity n.真诚 sincerely 诚挚地 patience n.耐心,毅力 with patience 耐心地 be patient with 对...耐心 patient 耐心的 Thanks for your patience.谢谢您耐心等待。 reduce vt. 减少；降低 reduce ...to... 减少到 reduce by减少了 单元语法：状语从句 状语从句是主从复合句中修饰主句中动词、形容词、副词等的从句。由于其 功能与副词非常相近，又被称作副词性从句。状语从句可以表示时间、地点、原 因、目的、让步、结果、条件、比较和方式等。本单元主要学习原因状语从句、 目的状语从句和让步状语从句。 一、原因状语从句 在句中说明主句原因的从句称为原因状语从句。原因状语从句可置于句首和句尾，常用引导词有 because、since、as等。 引导词 说明 例句 because 意为“因为”，表示造成某种情况的直接原因，常用来回答 由why提问的句子，语气最强 The customer is upset, because the dish is too salty. 顾客很不高兴，因为菜太咸了。 — Why can't your mobile phone take photos? 为什么你的手机不能拍照? — Because there is something wrong with the screen. 因为屏幕有问题。 since 意为“既然；由于”，通常表示已知的原因。其引导的从句通常位于主句之前，语气比 because弱 Since there is no L size for you in this color, I advise you to choose the grey one.由于这种颜色没有L码，我建议您选择灰色的。 Since the smartwatch doesn't work, we will exchange a new one for you. 由于这块智能手表不工作，我们将为您更换一块新的。 as 表示已知的原因，其引导的从句位于主句前后均可，语气比because和since都弱 I'll have to ask someone else, as you can't deal with my problem. 我得问问别人，因为你解决不了我的问题。 As there is no stock in physical stores, I suggest you shop on the official online store. 因为实体店没有现货，我建议您在官方网店购物。 二、目的状语从句 在句中用以补充说明主句谓语动词发生的目的的状语从句称为目的状语从 句。目的状语从句可置于句首、句中和句尾，常用来引导目的状语从句的引导词有so that、in order that 等。 引导词 说明 例句 so that 意为“以便”, 通常置于句中 Show me your receipt so that I can refund your money as soon as possible. 请出示您的收据，以便我尽快为您办理退款。 in order that 意为“为了，以便”,多用于正式文体，可置于句首和句中 In order that the customers will have a better shopping experience, the staff must be trained for at least one month. 为了让客户有更好的购物体验，员工必须接受至少1个月的培训 三、让步状语从句 在句子中作让步状语的从句称为让步状语从句。让步状语从句可置于句首和句尾。even though / even if引导让步状语从句，意为“即使，尽管”。如： Even if you are old staff, you should study the after-sales manual carefully. 即使你是老员工，你也应该仔细阅读售后手册。 The customer is still unsatisfied even though they tried their best to solve the complaint. 尽管他们尽全力处理投诉，客户仍然不满意。 对点训练 1．We’re always told that ________ medicine tastes terrible, it does good to your health. A．though B．until C．because D．after 【答案】A 【详解】句意：我们总是被告知，虽然药很难吃，但它对你的健康有好处。 考查连词辨析。though虽然；until直到；because因为；after在……之后。根据“medicine tastes terrible, it does good to your health”可知，前后存在转折关系，用though引导让步状语从句，即：虽然药很难吃，但是对健康有益。故选A。 2．________ we didn’t win the basketball game, we were happy with our hard work. A．But B．Until C．Though D．Because 【答案】C 【详解】句意：虽然我们没有赢得篮球赛，但我们为我们的努力感到高兴。 考查连词辨析。But但是；Until直到；Though尽管，虽然；Because因为。分析句子可知，“we didn’t win the basketball game”与“we were happy with our hard work”是让步关系，用though引导让步状语从句。故选C。 3．—________ we are busy, ________ we can’t forget to show love to our parents. —That’s right. Parents are the most important people in our life. A．Though, but B．/, though C．But, though D．Although, / 【答案】D 【详解】句意：——虽然我们很忙，但我们不能忘记向父母表达我们的爱。——没错。父母是我们生命中最重要的人。 考查让步状语从句。though虽然，不与but连用；but但是；although虽然，不与but连用。根据“... we are busy, ...we can’t forget to show love for our parents.”可知，指的是虽然很忙，但不能忘记向父母表达爱，用although或though引导让步状语从句，不能与but同时使用。故选D。 4．________ there is no bus service there, we have to walk. A．When B．If C．Since D．So 【答案】C 【详解】句意：因为那里没有公共汽车服务，我们不得不步行。 考查连词辨析。When当……时候；If如果；Since因为；So所以。根据“…there is no bus service there, we have to walk.”可知，此处说的是“因为那里没有公共汽车服务”，应该用since引导原因状语从句。故选C。 5．—Why do you like watching sports shows? —________ they are exciting and wonderful. A．Because B．Although C．Unless D．When 【答案】A 【详解】句意：——你为什么喜欢看体育节目？——因为它们很刺激，又很精彩。 考查从属连词辨析。Because因为；Although虽然；Unless除非；When当……的时候。根据“Why do you like watching sports shows?”可知，此处询问原因，应用because来回答。故选A。 6．I didn’t get up early ________ I watched TV for too long last night. A．but B．because C．so D．and 【答案】B 【详解】句意：我没有早起，因为我昨晚看电视太久了。 考查连词辨析。but但是；because因为；so所以；and和。根据“I didn’t get up early ... I watched TV for too long last night.”可知，我没有早起的原因是昨晚看电视太久了，用because引导原因状语从句。故选B。 7．I always take a walk with my mum after dinner ________ it’s good for our health. A．if B．because C．when D．why 【答案】B 【详解】句意：晚饭后我总是和妈妈一起散步，因为这对我们的健康有好处。 考查连词辨析。if如果；because因为；when当……时；why为什么。分析句子可知，我和妈妈总是晚饭后散步的原因是这对我们健康有好处，故用because引导原因状语从句。故选B。 8． The teacher speaks very loudly all the students can hear her. A．so that B．because C．since D．when 【答案】A 【详解】句意：为了让所有学生都能听见她，老师讲得非常大声。 A. so that 是固定词组，引导目的状语从句时，表示“以便；为了”，从句中常使用can /could /may /might /will /would /should等情态动词或助动词，因此选A。B. because 意为“因为”；C. since 表示“自……以来，因为，由于”；D. when 意为“当……时”。老师大声说话的目的是让学生们都听到，所以，B、C、D均不符合题意。 9．—I have no idea what to do this weekend. —You could do some volunteer work ________ you can kill the boring time. A．in order to B．so that C．as long as D．even though 【答案】B 【详解】句意：——我不知道这个周末要做什么。——你可以做一些志愿者工作，这样你就可以打发无聊的时间。 考查目的状语从句。in order to为了，表目的，后接短语；so that以便，引导目的状语从句；as long as只要，表条件；even though尽管，表让步。根据题干“You could do some volunteer work…you can kill the boring time”，可知空后表目的，本句是目的状语从句，关系B。 10．We should take care of the earth ____ we can make a better world to live in. A．so that B．until C．even if D．while 【答案】A 【详解】句意：我们应该关爱地球，为了我们能创造一个更美好的世界。so that为了； until直到；even if 即使； while当……时候；根据We should take care of the earth 和we can make a better world to live in之间的关系是表示目的；故选A。 11．Mrs. Zhang will ________ our class tomorrow because our class teacher is ill. A．in the charge of B．in charge of C．be in the charge of D．be in charge of 【答案】D 【详解】句意：张老师明天将负责我们班，因为我们的班主任病了。 考查介词短语以及will后接动词原形的用法。will后接动词原形，构成一般将来时结构，排除A和B选项。in charge of掌管，表主动；in the charge of由……掌管，表被动。根据“Mrs. Zhang will … our class”可知，此句的主语是人，有主动之意，故选D。 12．This latest style i-watch is________.I can afford it if I save up a week’s pocket money. A．inexperienced B．inconvenient C．incomplete D．inexpensive 【答案】D 【详解】句意：最新款的电话手表不贵，如果我攒一个星期的零花钱就可以买得起它。 考查形容词。inexperienced缺乏认识（或经验）的； inconvenient不方便的； incomplete不完整的；inexpensive便宜的，不贵的。 根据“I can afford it if l save up a week’s pocket money”可知如果我攒一个星期的零花钱就可以买得起可知表达最新款的电话手表是便宜的。用形容词“inexpensive”作表语。故选D。 13．—Please ________ the form, and you can deposit(储存)your money in this bank.           —OK. Thank you, sir. A．pay for B．check in C．depend on D．fill out 【答案】D 【详解】句意：请填上这张表，你可以把你的钱存到这家银行。——好的，先生，谢谢。A为------付钱；B检查；C依靠；D填表。故选D。 14．On March 15, World Consumer Rights Day, we received plenty of complaints. The most ________ complaint was about poor service. A．awful B．natural C．common D．practical 【答案】C 【详解】句意：3月15日，世界消费者权益保护日，我们收到了大量的投诉。最常见的投诉与服务差有关。 考查形容词词义辨析。awful可怕的；natural自然的；common普通的、常见的；practical实际的。根据句意和语境可知，此处指在大量投诉之中最“常见的”。故选C。 15．He is a ________ teacher, and he explains every problem to his students with great ________. A．patiently; patience B．patiently; patient C．patient; patience D．patient; patient 【答案】C 【详解】句意：他是一个有耐心的老师，他非常耐心地向学生解释每一个问题。 考查词义辨析。patiently耐心地，副词；patience耐心，名词；patient耐心的，形容词。第一空形容词作定语修饰名词teacher，表示“耐心的老师”；第二空形容词great后修饰名词，表示“以极大的耐心”。故选C。 16．—The tiger almost killed the man in the zoo. —Yeah! This is a lesson to us. We must take rules _________. A．sincerely B．seriously C．clearly D．truly 【答案】B 【详解】句意：——动物园里的老虎差点把那个人咬死。——是的！这对我们来说是一个教训。我们必须认真对待规则。 考查副词辨析。sincerely真诚地；seriously严肃地；clearly清晰地；truly真正地。根据“take rules...”可知是认真对待规则，take...seriously“认真对待”。故选B。 17．Sometimes we need to spend time ______ to a request. A．lead in B．leading C．leading in D．to lead 【答案】C 【详解】句意：有时候，我们需要花费时间引出一个问题。短语spend+时间+doing sth.表示花费时间做某事；短语lead in to…表示引出……。根据题意，故选C。 18．As this question is quite similar ______ that one. You must be very familiar ______ the solution to it. A．with, to B．to, with C．to, to D．with, with 【答案】B 【详解】句意：因为这个问题和那个问题十分相似，（所以）你一定对它的解决方案很熟悉。 考查固定搭配。be similar to“与……类似/相像”，固定搭配。be familiar with“对……熟悉”，固定搭配。故选B。 【点睛】be similar to“与……类似/相像”的近义词（组）：be the same as“与……相同”。 19．You should ________ to your father if you made his documents missing. A．apologize B．discuss C．suppose D．review 【答案】A 【详解】句意：如果你弄丢了你父亲的文件，你应该向他道歉。 考查动词辨析。apologize道歉；discuss讨论；suppose推断；review复习。根据“if you made his documents missing”及常识可知，如果弄丢了父亲的文件，应该向他道歉，故选A。 20．—What do you think of Coco Hotel? —I can’t stop complaining. It’s ________ cheap________ comfortable. A． not only; but also B．both; and C．not; but D．neither; nor 【答案】D 【详解】句意：——你觉得可可酒店怎么样？——我一直在抱怨。这既不便宜也不舒服。 考查连词辨析。not only; but also不但……而且；both; and两者都；not; but不是 ……而是；neither; nor既不……也不。根据“I can’t stop complaining”可知在抱怨，说明这家酒店既不便宜，也不舒服，故选D。 情景对话：能够用英语描述自己的诉求，并会礼貌地为顾客解决投诉问题。 教材原文 Staff:Good morning!How can I help you, sir? Tim Brown: I'd like to have the mobile phone repaired. I bought it several months ago, but it seems to have a problem with the battery. Staff: What's the problem? Tim Brown: It won't charge properly. Even if I charge it for a whole night, there is still very little power. Staff: When did you buy this cell phone, sir? Tim Brown: I bought it three months ago. Staff: I'm so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee? Tim Brown: OK. Here you are. Staff: We'll get your cell phone checked in no time. Please wait a minute. (After half an hour) Staff: Thanks for your patience. We've exchanged the battery for you. Tim Brown: Thank you. Staff: It's my pleasure. Please check the phone and sign your name here. 对点训练 补全对话 从所给的6个句子中选择合适的句子填空（有一个多余选项）。 A: Good morning, sir. Can I help you? B: Good morning. 21 A: What’s the problem? B: When I opened the box, I found that many of them were bad. Look! A: Oh, 22 I’ll deal with it right away. Can you show me your receipt? B: My receipt? Oh, let me see… A: 23 B: Oh, it may be in my purse. 24 A: Thanks. Write down your telephone number here, and I’ll call you as soon as the result comes out. B: Here is my telephone number. 25 A．I’m very sorry about that. B．Yes, here it is. C．Thank you very much. D．I want to complain about these dog biscuits. E．You’re welcome. F．Take it easy. 【答案】21．D 22．A 23．F 24．B 25．C 【导语】本文是关于商品售后的一则对话。 21．根据“What’s the problem?”可知，此处应是表达出了什么事，所以对方询问怎么了，选项D“我想投诉这些狗饼干。”符合情景，故选D。 22．根据“When I opened the box, I found that many of them were bad. Look!”可知，此处应是对这件事表示抱歉，选项A“我对此感到非常抱歉。”符合情景，故选A。 23．根据“My receipt? Oh, let me see…”可知，想不起来收据在哪里，此处应是进行安慰，选项F“别紧张。”符合情景，故选F。 24．根据“Oh, it may be in my purse.”可知，此处是指找到了收据，选项B“是的，在这里。”符合情景，故选B。 25．根据“Write down your telephone number here, and I’ll call you as soon as the result comes out.”及“Here is my telephone number.”可知，此处应是对于对方的处理表示感谢，选项C“非常感谢。”符合情景，故选C。 根据对话内容，选出适当的选项补全对话，并将选项的编号依次填入题号后横线上。 A: Good morning. 26 B: Oh, I wonder if I can exchange this handbag at your store. This is my receipt (收据). 27 A: Let me see... Yes, Miss, you can exchange it here. 28 B: It was a gift from my friend. I like the shape, but I think a color other than red would be better. A: I understand. We do have this bag in black as well. 29 B: Oh, black is perfect. A: But it seems that we don’t have black one in our store right now. I can get it for you later. B: That’s OK. 30 A: About a week. B: Thank you. You are so helpful. A: You’re welcome. A．Here you are. B．What can I do for you? C．How long will it take to arrive? D．Would you like that color instead? E．Is there anything wrong with the bag? 【答案】26．B 27．A 28．E 29．D 30．C 【导语】本文是顾客在商店换手提包时和服务员之间的对话。 26．根据下句“Oh, I wonder if I can exchange this handbag at your store.”可知，此处应该询问对方的需求，选项B“我能为你做什么？”符合语境，故选B。 27．根据“This is my receipt.”及下文“Let me see...”可知，这里应表示给你，选项A“给你。”符合语境，故选A。 28．根据下句“It was a gift from my friend. I like the shape, but I think a color other than red would be better.”可知，此处应询问包有什么问题，选项E“这个包有什么问题吗？”符合语境，故选E。 29．根据“We do have this bag in black as well.”及下文“Oh, black is perfect.”可知，此处应询问对方是否喜欢黑色，选项D“你想要那个颜色吗？”符合语境，故选D。 30．根据下句“About a week.”可知，此处是问需要多长时间，选项C“需要多长时间才能到达？”符合语境，故选C。 重点句子 1. Would you please show me your receipt so that we can check whether it is still under guarantee? 您能出示一下发票吗?我们确认一下是否在保修期内。 2. It happened that there was another company who ordered similar leaflets in the same district as your company. 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页。 3. The staff in charge of the delivery put the wrong address sheet on the package and thus caused the problem. 负责投递的员工把邮寄地址贴错了，导致了这次误投事件。 4. To express our sincerity, we promise to give you a 5% discount on all the leaflets we may make foryou in the future. 为表达我们的诚意，我们承诺今后贵公司在我公司定制的所有宣传页均享受 九五折的价格。 读一读，记一记。 · Even if I charge it for a whole night, it still doesn't work. 即使充电一整晚也无济于事。 · Would you please show me your receipt so that we can check whether it is still under guarantee? 您能出示一下发票吗？我们确认一下产品是否在保修期内。 · Since we have been partners for so long, we'll try our best to work out a better solution for you. 因为我们作为长期合作伙伴，我们会尽己所能提出更好的解决方案。 · Even though you didn't express such a request, we will reduce the price of the leaflets by 15%. 即便您并未提出赔偿要求，我们这次也会给您八五折的价格。 重点句子检测（英译汉） 1. Would you please show me your receipt so that we can check whether it is still under guarantee? 2. It happened that there was another company who ordered similar leaflets in the same district as your company. 3. The staff in charge of the delivery put the wrong address sheet on the package and thus caused the problem. 4. To express our sincerity, we promise to give you a 5% discount on all the leaflets we may make foryou in the future. 【答案】 1. 您能出示一下发票吗?我们确认一下是否在保修期内。 2. 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页。 3. 负责投递的员工把邮寄地址贴错了，导致了这次误投事件。 4. 为表达我们的诚意，我们承诺今后贵公司在我公司定制的所有宣传页均享受 九五折的价格。 句型整理 1. I ' d like to have this sports watch refunded.我想把这块运动手表退掉。 We’ll get your sports watch checked immediately. have this sports watch refunded.这块运动手表退掉,是refunded过去分词做宾语补足语,属于" have sth done "句型。 have sth done 使某事被做，让别人做某事 = make sth done =get sth done 辨析： have sth. to do ，have sth done，have sb do sth 与 have sb/ sth doing 四种结构的简单分析和归纳 1） have sth done “ have + sth （宾语）+ done（宾语补足语）”意为“让 / 叫 / 使 / 请别人做某事”。宾语sth 后面用过去分词作宾语补足语，说明sth 与过去分词表示的动作之间是被动关系。例如： We had the machine mended just now.我们刚才请人把机器修好了。 He has had his hair cut. 他（请人给他）理发了。 The patient is going to have his temperature taken.这个病人准备请 / 叫 / 让人量体温。 2） have sb do sth “ have + sb （宾语）+ do sth （宾语补足语）”意为“让 / 叫 / 使某人做某事”。此结构中的 have 是使役动词，sb 作宾语，其后的 do sth 是省去 to 的动词不定式作宾语补足语。例如： The boss often has them work for 14 hours a day.老板经常要他们一天工作14 个小时。 I’ll have someone repair the bike for you.我会让人为你修理自行车的。 Don’t forget to have Mr Brown come to our party. （ = Don’t forget to ask / invite Mr Brown to come to our party. ） 别忘了让布朗先生来参加我们的晚会。 3） have sb / sth doing “ have +sb / sth （宾语）+ doing（宾语补足语）”意为“叫 / 让 / 使某人做某事或让某种情况发生”。宾语 sb/sth 后面用现在分词作宾语补足语，表示宾语与现在分词表示的动作之间为主动关系，且动作正在进行。例如： Don’t have the baby crying！ 不要让婴儿啼哭！ Don’t have the dog barking much，Lilin. 李林，别让狗狂吠不停。 You’d better have your car running slowly. 你最好把车子开慢点。 4）have sth. to do （自己去做某事）这件事是由主语来做的 I have my dinner to cook.这里的饭是我做的， I will have a book to buy.我要去买本书。 I have something important to do this evening.今晚我有重要的事情要做。 使役动词make，let用法和have类似，但是让某人做某事 2. I ' m so sorry for the inconvenience caused .对不起给您带来了不便。 1）" caused "是过去分词作定语，修饰" inconvenience "。 2）Thanks for your patience. /Sorry again for all the trouble. 3）be Sorry for 因为...而抱歉，表示对某人或某事表示歉意或遗憾。 Be Sorry to do sth 因为要做某事而难过 You need not be sorry for her. 你们不必为她难过。 3. 1）Even if I charge it for a whole night , it still doesnt work .即使充电一整晚也无济于事。 " even if "引导让步状语从句。本单元出现" even if "和" even though "两个引导的让步语从句。" even if "表示的是假设的情况，而" even though "表示是已经发生了的事。 E. g.Even if you exercise every day , you won ' t lose weight if you eat like this . 即使你天天健身，你这样吃也瘦不下来。 F. g. I didn ' t lose any weight even though I ran for 10 kilometers a day . 即便是我一天跑了十公里，我也没掉一斤肉。 2）Even though you didn ' t express such a request , we will reduce the price of the leaflets by 15%． 即便您并未提出赔偿要求，我们这次也会给您七五折的价格。 " even though "引导的让步状语从句是表示已经发生了的事。 " reduce ... by ..."意为"减少了"," reduce … to …"意为"减少到……"。 These developments will reduce greenhouse gas emissions and also reduce noise levels by half.这些发展将减少温室气体排放，同时将噪音水平降低一半。 4.Would you please show me your receipt so that we can check whether it is still under guarantee ？您能出示一下发票吗？我们确认一下是否在保修期内。 1）" so that "在此连接目的状语从句，同" in order that "用法一样。 2）under guarantee在保修期内 3）Would you please +动词原形do 请你...好吗 类似的句型：could you please +do，will you please +do ， 5. We’ll get your sports watch checked immediately. get your sports watch checked 让别人检测手表， " get sth done "与上面" have sth done "结构相同，意为"让某人做某事"。 Get sb to do sth 让某人做某事中，to不能省略 Our teacher get us students to finish our homework. Have sb do/make sb. do/let sb. do/see sb. do ask sb. to do/tell sb. to do/get sb. to do . 6.I ' ve read your email about the leaflets incorrectly delivered to your company . 来信已阅，很抱歉为贵公司投递了错误的宣传页。 " incorrectly delivered to your company "为过去分词短语作定语，修饰 leaflets "。 deliver sth to sb /sp. 把某物递送到某人或某地， 7.It happened that there was another company who ordered similar leaflets in the same district as your company ． 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页。 " It happened that …"意为"碰巧……"。 It happened that she was out when we called. 我们打电话时她刚巧不在家。 It happened that I saw him yesterday. 碰巧我昨天看见他了。 8.The staff who was in charge of the delivery put the wrong address sheet on the package and thus caused the problem ． 负责投递的员工把邮寄地址贴错，导致了这次误投事件。 1)" in charge of "为介词短语，意为"负责"，作谓语要与" be "连用。介词短语可以直接作定语，这里也可写作" the staff in charge of the delivery "。 词语辨析 in charge of 管理,负责照料, He is in charge of the matter.他负责这件事。 in the charge of 由……负责 ，由……管理 The matter is in the charge of her.这件事由她负责。 2)thus adv. 因此(与so同义)；这样，以此种方式；<书面用语>,可与therefore换用。 and thus 因此 ; 所以 as thus 这样 9.We ' ll arrange for a second delivery as quickly as possible and make sure you receive the right leaflets tomorrow . 我们将尽快安排二次送件，确保您明天收到正确的宣传页。 1）" arrange "为不及物动词，arrange for a second delivery 安排二次送件 arrange for 安排；为……做准备 arrange for sth 安排某事 arrange for a car 安排一辆车 arrange sb to do sth 安排某人做某事 2）as quickly as possible 尽快 3）make sure 确保...... make sure to turn off the lights when you leave. 4)as quickly as possible尽可能快地 10.As you mentioned in your letter , delayed delivery will cause loss to your business ． 如您在信中所说，延迟送货会给贵公司造成一定的损失。 1)As you mentioned 正如你提到的：表示同意或确认对方之前所说的观点或事实。 As you mentioned just now, yours is an American capital company. 正如你刚才所说的，贵公司是一家美国公司。 2) delayed delivery 被延迟的送货 delayed 过去分词做delivery 的定语，表示被动 3)cause loss to your business 给贵公司造成一定的损失 cause loss to/ for 给……造成损失 That will cause loss for our human beings. 这将导致人们的损失。 11.To express our sincerity, we promise to give you a 5% discount for all the leaflets we may make for you in the future. 贵公司在我公司定制的所有宣传页均享受九五折的价格。 " we may make for you in the future "为定语从句，修饰" leaflets "，省略了关系代词" that "。 12.It seems to have a problem now. it seems to 似乎，好像 It seems to be “似乎是,看起来是”结构 It seems to be good. 看起来它是好的. 13.Since we have been partners for so long, we’ll try our best to work out a better solution for you. 1）Since we have been partners for so long, 由since引导的原因状语从句，表示“既然”，语气比because弱，经常用于主句前。 Since all the guests have arrived, let’s have our dinner. 2）try our best to 尽我们最大努力 3）work out a better solution 想出一个更好的解决办法 work out，做出；可以解决；设计出；计算出；发展，发挥 14.As for the wrong leaflets, our delivery man will get the package back from your company when he makes the delivery tomorrow. 我们的送货员在明天二次送件的时候会把误投的宣传册取回。 1）As for 关于、就……而言 As for dinner, you can have all the vegetables you want. 至于晚餐，你可以想吃什么蔬菜就吃什么蔬菜。 2）get ... back from 把......从 ...... 取回 when he makes the delivery tomorrow.由when 引导的时间状语从句，当他明天送件的时候 15.Hope you will support our company as before.希望您能一如既往地支持我们公司。 as before 像以前一样 support 支持 16.To conduct business around the world, you need to know the business cultures in different countries. 要在世界各地做生意，你需要了解不同国家的商业文化。 17.In China, you are expected to be well prepared for business meetings. 在中国，你应该为商务会议做好充分的准备。 Be expected to do sth，理应做，本该做，被期待做 18.Last but not the least, be on time for your business activities. 最后但并非最不重要的是，准时参加你的商务活动。 19.It’s common to make arrangements as far as a month ahead of time. 提前一个月做好安排是很正常的。 1）It’s common to do 做某事是很正常的 2）Make arrangements 做好安排 3）as far as 的用法： ① 用于本义，意为“与…一样远”“一直到…” (在否定句中也可用 so far as)。如： 　　We walked as far as the river. 我们一直走到河边。 　　We didn’t go as [so] far as the others. 我们走得不如其他人远。 I’ve read as far as the third chapter. 我已读到第三章。 ② 用于引申义，意为“就…而言”“从…来看”“尽…所能”“只要”(有时可用 so far as)。如： 　　We’ll help you as far as is possible. 我们会尽可能帮你。 　　As [So] far as I know, that is highly unlikely. 就我所知，那是极不可能的。 　　As [So] far as I can see, there are no mistakes. 据我看 没有什么差错。 4） ahead of time提前 ahead of schedule 提前 对点训练 完形填空 Mrs Robinson was very careful with money. She liked to save money and never 31 too much. One day, she went to the Pound Shop(一镑店）to do some shopping. There she saw 32 that she liked. It was a chicken pie in a box. “Wow! A chicken pie for £ 1? What a great buy!” she thought. She decided to cook it that night for her 33 . When she got home, Mrs Robinson opened the pie box and put the pie into the oven. After twenty minutes, she took the pie out of the oven. Then she cut it into four pieces. It smelt 34 and there was no chicken at all! Mrs Robinson gave the pie to their dog. But even the dog didn’t 35 it! He just touched it, smelled it and then 36 . Mrs Robinson was so angry. She found the food company’s email on the 37 and wrote an email to complain(抱怨). Two days later, she got an email back. “I’m very 38 your experience,” it said, “but we have not 39 any chicken pies since 2010. If you have any complaints, you should go to the 40 where you bought the pie.” 31．A．cost B．took C．spent D．made 32．A．everything B．nothing C．anything D．something 33．A．family B．students C．dog D．customers 34．A．delicious B．bad C．sweet D．fresh 35．A．need B．use C．eat D．find 36．A．went out B．fell down C．got up D．warmed up 37．A．box B．chicken C．pie D．oven 38．A．excited about B．sorry for C．bored with D．interested in 39．A．bought B．shown C．made D．heard 40．A．restaurant B．company C．market D．shop 【答案】 31．C 32．D 33．A 34．B 35．C 36．A 37．A 38．B 39．C 40．D 【导语】本文讲述了Robinson女士在商店买了一个便宜的鸡肉馅饼，但是里面没有一点鸡肉并且很难闻，于是他投诉了商家，但是商家回复道，他们2010年就不再制作鸡肉馅饼了，她应该去问商店这是从哪里弄来的。 31．句意：她喜欢存钱，从不花太多钱。 cost花费钱，主语是物；took花费，主语多为it；spent花费，主语是人；made制作。根据“Mrs Robinson was very careful with money. She liked to save money”可知，Robinson女士花钱很谨慎，喜欢存钱，所以不花太多钱，主语是人，故选C。 32．句意：在那里她看到了她喜欢的东西。 everything每件事/物；nothing无事/物；anything任何事/物；something某事/物。根据“There she saw...that she liked. It was a chicken pie in a box.”可知，看到了喜欢的鸡肉馅饼，故选D。 33．句意：她决定那天晚上为她的家人做。 family家庭；students学生；dog狗；customers顾客。根据“When she got home, Mrs Robinson opened the pie box and put the pie into the oven. After twenty minutes, she took the pie out of the oven. Then she cut it into four pieces.”可知，应该是给家人做饭，故选A。 34．句意：它闻起来很难闻，而且根本就没有鸡肉！ delicious美味的；bad坏的；sweet甜的；fresh新鲜的。根据“It smelt...and there was no chicken at all!”和后文狗都不吃可知，味道难闻，故选B。 35．句意：但是连狗都没有吃！ need需要；use使用；eat吃；find发现。根据“Mrs Robinson gave the pie to their dog.”可知，Robinson女士把鸡肉馅饼给了狗，但是狗都不吃，故选C。 36．句意：他只是摸了摸，闻了闻，然后就出去了。 went out出去；fell down摔倒；got up起床；warmed up热身，变暖。根据“He just touched it, smelled it and then...”可知，狗没吃走了，故选A。 37．句意：她在盒子上发现了这家食品公司的邮件，于是写了一封投诉邮件。 box盒子；chicken鸡肉；pie派；oven烤炉，烤箱。结合前文“It was a chicken pie in a box.”可知，邮件在盒子上，故选A。 38．句意：我对你的经历感到非常抱歉…… excited about对……感到激动；sorry for对……感到抱歉；bored with对……感到厌烦；interested in对……感兴趣。根据“wrote an email to complain”可知，写邮件抱怨，所以是为Robinson女士的经历感到抱歉，故选B。 39．句意：但自2010年以来，我们再也没有做过任何鸡肉馅饼。 bought买；shown展示；made制作；heard听见。根据“but we have not...any chicken pies since 2010”可知，是不制作鸡肉馅饼，故选C。 40．句意：如果你有任何不满，你应该去买馅饼的商店。 restaurant饭店；company公司；market时长；shop商店。根据前文“One day, she went to the Pound Shop”可知，是去这家店解决问题，故选D。 阅读理解 When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “high up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim. Consumers should complain in person whenever possible, but if they can’t get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this can’t be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work.” The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights. 41．When a consumer finds that his or her item has fault in it, the first thing he or she should do is to ________. A．complain personally to the manager B．threaten to take the matter to court C．write a firm letter of complaint to the store of purchase D．show some written proof of the purchase to the store 42．How can a consumer make his or her complaint more effective, according to the passage? A．Explain exactly what is wrong with the item. B．Threaten to take the seller to court. C．Make polite and general statements about the problem. D．Avoid having direct contact with the store manager. 43．According to the passage, which of the following is suggested as the last alternative that consumers may turn to? A．Complain to the store manager in person. B．Complain to the manufacturer. C．Write a complaint letter to the manager. D．Turn to the Consumers’ Rights Protection Organization for help. 44．The phrase“live up to”in this context means: A．meet the standard of B．realize the purpose of C．fulfill the demands of D．keep the promise of 45．The passage tells us ________. A．how to settle a consumer’s complaint about a faulty item B．how to make an effective complaint about a faulty item C．how to avoid buying a faulty item D．how to deal with complaints from customers 【答案】41．D 42．A 43．D 44．A 45．B 【分析】本文主要说明顾客在购买了有瑕疵的商品后如何进行最有效的投诉。 41．细节理解题。根据第一段“When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase.”如果一个消费者发现买的东西有瑕疵，需要做的第一件事是向商店展示保证书或者任何能够有所帮助的书面证据。故选D。 42．细节理解题。根据第三段“Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question.”可知，当消费者有礼貌并且坚定地投诉，尤其是当消费者精确地解释有问题的物品到底出了什么问题时，消费者的投诉会更有效。故选A。 43．细节理解题。根据最后一段“She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.”如果向商店的经理投诉未果，消费者可以向私立的或者公立的负责保护消费者权利的组织寻求帮助。故选D。 44．词义猜测题。根据第一段“When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase.”可知，当消费者买到了有瑕疵的物品或者不符合商家承诺的物品，消费者可以向商家投诉，由此推断出，live up to的意思是“符合；不辜负”。故选A。 45．主旨大意题。通读全文可知本文主要说明顾客在购买了有瑕疵的商品后如何进行最有效的投诉。故选B。 Shopping online is easier than actually going to a store and saves your time. However, it’s not always that easy. Sometimes, you may have a few problems. Xu Zijiao, 21, a student at Sichuan University, often buys clothes on Taobao. “The colors might be different. And since you can’t feel the clothes, the quality might be bad,” Xu said. Many people had similar experiences to Xu – buying something that isn’t as good as the advertisements suggest, or going into a store for a special offer but still paying a lot. What would you do if your consumer rights(消费者权利)were broken? Guangzhou Daily reported that according to a research, 60 percent consumers would give up without fighting for their rights. March 15 is World Consumer Rights Day. According to consumer protection laws in China, consumers have nine rights, including the right to guaranteed safety, truthful information, free choice and respect. How can we fight for our consumer rights? Here are some tips: 1. Learn some of the differences between real and false goods. 2. Check the label (标签) and read the information carefully before you buy something. 3. Get a receipt (收据) for all your goods and services. 4. If you find there’s any problem with your goods, talk to the seller first, and try to get your money back or get an exchange. If you can’t reach an agreement, call 12315 or go to your local consumers association for help. 46．The second paragraph uses Xu Zijiao’s example to show _____. A．there are problems with shopping online B．shopping online is a good way to buy things C．how to buy clothes on Taobao D．the advantages of shopping online 47．Shopping online has the following disadvantages EXCEPT _____. A．the quality is not always as good as they promise B．the online shops can better protect consumer rights C．we can only know about the goods from the advertisements D．you may pay a lot more even if there is a special offer 48．According to the law, consumers have the following rights EXCEPT _____. A．guaranteed safety B．truthful information C．cheap prices D．free choice and respect 49．If you buy false goods, you’d better first_____. A．talk to the seller B．call 12315 C．fight with the seller D．turn to the local government for helpxkb1.com 【答案】46．A 47．B 48．C 49．A 【分析】试题分析：本文叙述的是网上购物存在的一些问题以及消费者如何维护自己的权益。网购比去实体店购物更方便也更节省时间，但质量无法保证。消费者应学会维护自己的合法权益，文章中介绍了一些方法。 46．细节理解题。根据第一段最后一句Sometimes, you may have a few problems.而接下来就举了Xu Zijiao的例子，可知是为了说明网上购物会有一些问题。 故选A。 47．细节理解题。根据buying something that isn’t as good as the advertisements suggest, or going into a store for a special offer but still paying a lot.可知A，C,D都是网购的缺点。故答案选B。 48．细节理解题。根据consumers have nine rights, including the right to guaranteed safety, truthful information, free choice and respect.可知消费者没有要求低价格的权利，故选C。 49．细节理解题。根据If you find there’s any problem with your goods, talk to the seller first，可知如果你买了假货，你最好先和卖家交流。故选A。 “Do you have your VIP card?” the clerk at the convenience store asks me. Um, no. At least, I don’t think so. She’s looking inside my wallet. “I don’t have it with me,” I say, “But that’s OK. I’m kind of in a hurry here.” All I came here for was a bottle of milk. And then I saw a two-for-one sale on a bottle of fake tan (人工晒黑凝胶). That’s a $10 value. I love a fake tan. So, a bottle of milk and two bottles of fake tan. Can’t I just pay and leave? “Phone number?” the woman asks. I give it to her, because I don’t have time to argue the point about why everyone I buy anything from wants my phone number. “No, that’s wrong,” she says. “There is no card linked to that number.” Oh, we’re still looking for my VIP card? “That’s ok,” I say. “It doesn’t matter.” “A lot of people have it under their cell phone number,” she says. Soon we’re trying my office number, my husband’s cell and office numbers. “I don’t think you have a VIP card,” she says. “Ten percent off your purchase (购买) if you sign up today.” “No, thank you,” I say. “OK, the two-for-one on the tanner is only for VIP card holders,” the clerk says. “I can sign you up now,” she continues. “I just need your phone number.” “I think you already have every phone number I have,” I say. “I need the one you want the account to use.” I give her one, an act of pure surrender (投降). Between the two-for-one deal and the 10 percent off, I saved $11.4 on my total purchase. The woman hands me my change, and I can almost taste the freedom. She bags my items, and is about to hand them to me. But first: “Would you like to enter our monthly competition for $2500?” she asks. “You just have to fill out our customer survey.” 50．At first, the writer wants to buy ________ in the convenience store. A．a bottle of milk B．a fake tan C．a cell phone D．a VIP card 51．The clerk is looking for the writer’s ________ before she pays for the items. A．phone numbers B．home address C．VIP card D．bank card 52．According to the passage, the underlined words sign up probably refers to ________. A．write down a name B．apply for a card C．leave a phone number D．complete a survey 53．We can infer that the writer ________. A．is thankful to the clerk for saving money B．is often asked for her phone number during her purchases C．usually wastes her money without thinking carefully D．loses her temper with the clerk at last 54．The last paragraph is written to show ________. A．that the VIP card made all the trouble meaningful B．how kind and careful sales clerks are these days C．that it is easy to give away your personal information D．the author is not pleased about being stopped from leaving 55．The best title of this passage could be ________. A．A kind clerk B．On that day C．Without a card D．A useful phone number 【答案】50．A 51．C 52．B 53．B 54．D 55．C 【导语】本文讲述了作者的一次购物经历，她只是想买一瓶牛奶，但店员一直给作者要贵宾卡，告诉她有贵宾卡就有优惠。作者在店员的坚持下办理了贵宾卡，买了东西赶紧走，但店员又提出让作者参加月度竞赛。 50．细节理解题。根据第二段“All I came here for was a bottle of milk.”可知，作者去便利店只是想买一瓶牛奶。故选A。 51．细节理解题。根据短文开头““Do you have your VIP card?” the clerk at the convenience store asks me.”可知，店员想要看作者的贵宾卡。故选C。 52．词义猜测题。根据语境““I don’t think you have a VIP card,” she says. “Ten percent off your purchase（购买）if you sign up today.””可知，店员发现作者没有贵宾卡，于是建议她办一张卡。由此可猜测sign up在这里意为“申请办卡”。故选B。 53．推理判断题。根据第三段“I give it to her, because I don’t have time to argue the point about why everyone I buy anything from wants my phone number.”可知，作者她购物时经常被要电话号码，故选B。 54．推理判断题。根据最后一段“The woman hands me my change, and I can almost taste the freedom. She bags my items, and is about to hand them to me. But first: “Would you like to enter our monthly competition for $2500?” she asks. “You just have to fill out our customer survey.””可知，好不容易作者付了钱要离开，店员又把她喊住了，她对此很不高兴。故选D。 55．最佳标题。根据文意可知，作者在文章中讲述了她购物的经历，她没有贵宾卡，在店员的坚持下，她办理了贵宾卡。C选项“没有卡”点明了文章的关键，作为标题比较合适。故选C。 Japanese company Nissen recently made its most interesting product that tries to mimic (模仿) cat fur available to the public. Studies have shown that petting a cat for just 10 minutes is relaxing. But what about people who would love to have a pet cat, but are living in apartments that don’t allow pets? What are they supposed to do to relax? Well, that’s where the new Neko Feel (“Cat Feel”) It all started about a year ago, when a young Nissen worker started saying that the apartment she was living in didn’t allow her to keep a cat. At that time, someone at the company realized that it was a common problem and decided to do something about it. And that’s how the plan of making the products began. After coming up with some samples (样品), Nissen started consulting its cat-owning workers about the features of the material, like softness and thickness. Nissin’s Neko Feel offerings include a blanket that comes in either single or double size, a smaller throw blanket (垫子) , and a circle relaxation that goes on the floor. Prices change from 1, 969 yen (13) to 6,038 yen (41) for the double bed-size blanket. That’s not bad for something that supposedly mimics cat fur, but the bad news is that getting your hands on some Neko Feel products may be quite the challenge since they’ve sold out within hours of Nissen announcing them on the Internet. 56．What’s the result of studies according to Para. 2? A．Petting a cat is helpful to relax. B．Cats are the most popular of all pets. C．Some people aren’t allowed to keep pets. D．Some people don’t have their own apartment. 57．Where did Nissen get the idea of new products? A．A pet’s voice. B．Some studies. C．Public’s wishes. D．A worker’s complaint. 58．What might the underlined word “consulting” mean? A．Ordering service. B．Looking for materials. C．Asking advice from. D．Getting help about material. 59．How many kinds of products are mentioned? A．One. B．Four. C．Six. D．Thirteen. 60．What’s the problem about the products for people? A．They are too expensive. B．They only have one product. C．They don’t have choices about sizes. D．They are too popular for many people to get. 【答案】56．A 57．B 58．C 59．B 60．D 【导语】日本公司Nissen最近推出了一种模仿猫毛的产品。这个产品是为了让那些无法养猫的人也能享受抚摸猫的放松感。这个想法起源于一名公司员工无法在公寓里养猫的困扰，于是公司决定制造这种模仿猫毛的产品。Nissen的Neko Feel产品包括毯子、抱枕等，价格从1969日元到6038日元不等。然而，这些产品一经推出就很快售罄，因此想要购买可能会很有挑战性。 56．推理判断题。根据第二段“Studies have shown that petting a cat for just 10 minutes is relaxing.”抚摸猫10分钟是一种放松，所以研究的结果是抚摸猫有助于放松。故选A。 57．细节理解题。根据第二段“Studies have shown that petting a cat for just 10 minutes is relaxing. But what about people who would love to have a pet cat, but are living in apartments that don’t allow pets...that’s where the new Neko Feel”抚摸一只猫10分钟就能让人放松，但住在不允许养宠物的公寓里的人怎么办呢? 所以尼森从一些研究中获得新产品的想法。故选B。 58．词义猜测题。根据第四段“After coming up with some samples, Nissen started consulting its cat-owning workers about the features of the material, like softness and thickness.”可知是向养猫的员工“咨询”及征求建议。故选C。 59．细节理解题。根据第四段“Nissin’s Neko Feel offerings include a blanket that comes in either single or double size, a smaller throw blanket (垫子) , and a circle relaxation that goes on the floor.” 可知文中提到了四种产品。故选B。 60．细节理解题。根据最后一段“That’s not bad for something that supposedly mimics cat fur, but the bad news is that getting your hands on some Neko Feel products may be quite the challenge since they’ve sold out within hours of Nissen announcing them on the Internet.”可知，在网上几小时就卖完了，因为产品太受欢迎了。故选D。 Today a reporter interviewed three people about shopping. Let’s listen to them. Bob:I went to a big sale last week. I bought a new suit for my brother’s wedding（婚礼）next month. My friend Jack went shopping with me. Jack advised me to buy a tie. So you’d better go shopping with friends, maybe their advice is helpful. Mrs. Green: My husband and I bought a toy car for our five-year-old daughter, but when she got it out of the box, it was a little dirty. The next day I took it back to the store with my receipt（收据）.They gave me back the money. I think it is important to keep the receipt after shopping. Paul: My friend David showed me how to shop online. It was so easy—just a couple of clicks（点击）!I bought my favorite CD online for the first time. In the evening, my sister Lucy told me CDs in the online shops were more expensive in the UK, She thought I should buy CDsfrom the shops on the street!Now I realize I should think twice before buying something online. Although it is fast. It is not cheap at all. 根据短文内容，判断句子正（T）误（F）.（共5小题） 61．Bob bought a suit for his friend last week. 62．Jack’s advice may be helpful 63．The store gave Mrs. Green back the money the next day. 64．In the US, CDs in the online shops were more expensive. 65．Paul think it’s necessary to keep a receipt after shopping online. 【答案】61．F 62．T 63．T 64．F 65．F 【分析】本文是记者采访三个人购物的想法：鲍勃觉得应该和朋友去购物；格林夫人给孩子买了一个玩具汽车，她通过退货认识到了保留收据很重要；保罗从网购中认识到，网上购物要三思而后行。 61．细节理解题。根据第一段第2句“I bought a new suit for my brother’s wedding（婚礼）next month.”可知，我为了哥哥的婚礼，给自己买了一套新衣服，不是给朋友，故选F。 62．细节理解题。根据“So you’d better go shopping with friends, maybe their advice is helpful.”可知，朋友的建议可能有用，故选T。 63．细节理解题。根据“They gave me back the money.”可知，商店把钱退还给了格林太太，该句叙述正确，故选T。 64．细节理解题。根据“my sister Lucy told me CDs in the online shops were more expensive in the UK,”可知，在英国的网店的CD唱片比较贵，叙述在美国是错误的，故选F。 65．细节理解题。根据“I think it is important to keep the receipt after shopping.”可知，格林太太认为需要保存收据，而不是保罗，故选F。 $$保密★启用前 Unit 4 Customer Service A卷•考点梳理卷 Unit4 Customer Service 话题 Make a complaint,deal with complaints 词汇 inconvenience，complaint，charge，check，patience，exchange，apology，deliver，delivery，delay，solution，arrange，mention，request，promise sincere，sincerity 短语 sports watch，due to，in charge of，make sure，cause loss to 句式 1. I ' d like to have this sports watch refunded. 2. Even if I charge it for a whole night , it still doesnt work . 11.Even though you didn ' t express such a request , we will reduce the price of the leaflets by 15%． 3. I ' m so sorry for the inconvenience caused . 4.Would you please show me your receipt so that we can check whether it is still under guarantee ？ 5. We ' ve exchanged a new sports watch for you. 6.I’ve read your email about the leaflets incorrectly delivered to your company . 7.It happened that there was another company who ordered similar leaflets in the same district as your company. 8.It’s common to make arrangements as far as a month ahead of time. 语法 状语从句 能力 能够用英语描述自己的诉求，并会礼貌地为顾客解决投诉问题 单元词汇 battery /'bætəri/ n. 电池 inconvenience /ɪnkən'vi:njəns/ n. 不便；complaint /kəm'pleɪnt/ n. 抱怨；投诉 麻烦 charge /tʃɑːdʒ/ v. 充电 receipt /rɪ'si:t/ n. 收据 guarantee /gærən'ti:/ n. 保证；担保 check /tʃek/ v. 检查；核对 patience /'peɪʃns/ n. 耐心 exchange /ɪks'tʃeɪndʒ/ v. 调换 apology /ə'pɒlədʒi/ n. 道歉 refund /ri:'fʌnd/ v. 退还；退款；偿还 blank /blæŋk/ adj. 空白的 deliver /dɪ'lɪvə/ v. 递送；运载 delivery /dɪ'lɪvəri/ n. 递送；运载 delay /dɪ'leɪ/ v. 延迟；推迟；延期 sheet /ʃi:t/ n. 单子 leaflet /'li:flɪt/ n. 小册子；单张广告 sincere /sɪn'sɪə/ adj. 真诚的 solution /sə'lu:ʃn/ n. 解决方法 arrange /ə'reɪndʒ/ v. 安排 mention /'menʃn/ v. 提及；提到 request /rɪ'kwest/ n. 要求 reduce /rɪ'dju:s/ v. 减少；降低 sincerity /sɪn'serəti/ n. 真诚 promise /'prɒmɪs/ v. 许诺；承诺 sports watch 运动手表 due to 由于；因为 in charge of 负责…… make sure 确保；确定 cause loss to 给……造成损失 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 单元词汇检测（汉译英） 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 1.电池 2.不便；麻烦 3.抱怨；投诉 4.充电 5.收据 6.保证；担保 7.检查；核对 8.耐心 9.调换 10.道歉 11.退还；退款；偿还 12.空白的 13.递送；运载(v.) 14.递送；运载(n.) 15.延迟；推迟；延期 16.单子 17.小册子；单张广告 18.真诚的 19.解决方法 20.安排 21.提及；提到 22.要求 23.减少；降低 24.真诚 25.许诺；承诺 26.运动手表 27.由于；因为 28负责…… 29.确保；确定 30.给……造成损失 单元词汇检测（英译汉） 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 1.battery 2.inconvenience 3.complaint 4.charge 5.receipt 6.guarantee 7.check 8.patience 9.exchange 10.apology 11.refund 12.blank 13.delive 14.delivery 15.delay 16.sheet 17.leaflet 18.sincere 19.solution 20.arrange 21.mention 22.request 23.reduce 24.sincerity 25.promise 26.sports watch 27.due to 28.in charge of 29.make sure 30.cause loss to 单词背记及拓展 重点单词 词汇拓展 charge v. 充电，控告;负责; in charge of 负责，主管 in the charge of 由...负责 inconvenience adj.不便；麻烦 convenient adj. 方便的，便利的 convenience n.方便;便利; convenience store 便利店 check v.检查；核对 check in (at…)（在旅馆、机场等）登记，报到 check out（，获得证明结账离开（旅馆等） 核实察看， check over/through 仔细检查；核对；核查 Please check the watch and sign your name here. 请您检查手表并在这里签一下名。 exchange v. expect v. deliver v. 递送；运载 delivery n.递送；运载 deliver sth to sb/sth 递送；传送； express delivery快递 solution n.解决方法 a solution to sth …的解决方法 solve 动词，解决 apology n. 道歉 apologize v. 道歉 make an apology /make apologies to sb apologize to sb 向某人道歉 complaint n. 抱怨；投诉 complain v.抱怨;埋怨; complaint about something 对…的不满 make a complaint 投诉 complain about sth抱怨某事，投诉 delay v. n.延迟；推迟；延期 without delay (= immediately) .毫不迟疑地 Delay doing sth 延误做某事 request v. 要求，请求 at the request of 应…的邀请，应…的要求 arrange v. 安排 arrange for sth 安排某事 arrange to do sth 安排做某事 arrange for sb to do sth 安排某人做某事 arrangement n.安排 make arrangements 做好安排 mention v. 提及；提到 She did not mention her mother's absence. 她没有提到她母亲的缺席。 promise v. 许诺；承诺 promise to do sth 承诺做某事 promise sb to do sth 答应某人做某事 promise + that 从句，答应某事 we promise to give you a 5% discount我们承诺给您九五折。 sincere adj 真诚的 sincerity n.真诚 sincerely 诚挚地 patience n.耐心,毅力 with patience 耐心地 be patient with 对...耐心 patient 耐心的 Thanks for your patience.谢谢您耐心等待。 reduce vt. 减少；降低 reduce ...to... 减少到 reduce by减少了 单元语法：状语从句 状语从句是主从复合句中修饰主句中动词、形容词、副词等的从句。由于其 功能与副词非常相近，又被称作副词性从句。状语从句可以表示时间、地点、原 因、目的、让步、结果、条件、比较和方式等。本单元主要学习原因状语从句、 目的状语从句和让步状语从句。 一、原因状语从句 在句中说明主句原因的从句称为原因状语从句。原因状语从句可置于句首和句尾，常用引导词有 because、since、as等。 引导词 说明 例句 because 意为“因为”，表示造成某种情况的直接原因，常用来回答 由why提问的句子，语气最强 The customer is upset, because the dish is too salty. 顾客很不高兴，因为菜太咸了。 — Why can't your mobile phone take photos? 为什么你的手机不能拍照? — Because there is something wrong with the screen. 因为屏幕有问题。 since 意为“既然；由于”，通常表示已知的原因。其引导的从句通常位于主句之前，语气比 because弱 Since there is no L size for you in this color, I advise you to choose the grey one.由于这种颜色没有L码，我建议您选择灰色的。 Since the smartwatch doesn't work, we will exchange a new one for you. 由于这块智能手表不工作，我们将为您更换一块新的。 as 表示已知的原因，其引导的从句位于主句前后均可，语气比because和since都弱 I'll have to ask someone else, as you can't deal with my problem. 我得问问别人，因为你解决不了我的问题。 As there is no stock in physical stores, I suggest you shop on the official online store. 因为实体店没有现货，我建议您在官方网店购物。 二、目的状语从句 在句中用以补充说明主句谓语动词发生的目的的状语从句称为目的状语从 句。目的状语从句可置于句首、句中和句尾，常用来引导目的状语从句的引导词有so that、in order that 等。 引导词 说明 例句 so that 意为“以便”, 通常置于句中 Show me your receipt so that I can refund your money as soon as possible. 请出示您的收据，以便我尽快为您办理退款。 in order that 意为“为了，以便”,多用于正式文体，可置于句首和句中 In order that the customers will have a better shopping experience, the staff must be trained for at least one month. 为了让客户有更好的购物体验，员工必须接受至少1个月的培训 三、让步状语从句 在句子中作让步状语的从句称为让步状语从句。让步状语从句可置于句首和句尾。even though / even if引导让步状语从句，意为“即使，尽管”。如： Even if you are old staff, you should study the after-sales manual carefully. 即使你是老员工，你也应该仔细阅读售后手册。 The customer is still unsatisfied even though they tried their best to solve the complaint. 尽管他们尽全力处理投诉，客户仍然不满意。 对点训练 1．We’re always told that ________ medicine tastes terrible, it does good to your health. A．though B．until C．because D．after 2．________ we didn’t win the basketball game, we were happy with our hard work. A．But B．Until C．Though D．Because 3．—________ we are busy, ________ we can’t forget to show love to our parents. —That’s right. Parents are the most important people in our life. A．Though, but B．/, though C．But, though D．Although, / 4．________ there is no bus service there, we have to walk. A．When B．If C．Since D．So 5．—Why do you like watching sports shows? —________ they are exciting and wonderful. A．Because B．Although C．Unless D．When 6．I didn’t get up early ________ I watched TV for too long last night. A．but B．because C．so D．and 7．I always take a walk with my mum after dinner ________ it’s good for our health. A．if B．because C．when D．why 8． The teacher speaks very loudly all the students can hear her. A．so that B．because C．since D．when 9．—I have no idea what to do this weekend. —You could do some volunteer work ________ you can kill the boring time. A．in order to B．so that C．as long as D．even though 10．We should take care of the earth ____ we can make a better world to live in. A．so that B．until C．even if D．while 11．Mrs. Zhang will ________ our class tomorrow because our class teacher is ill. A．in the charge of B．in charge of C．be in the charge of D．be in charge of 12．This latest style i-watch is________.I can afford it if I save up a week’s pocket money. A．inexperienced B．inconvenient C．incomplete D．inexpensive 13．—Please ________ the form, and you can deposit(储存)your money in this bank.           —OK. Thank you, sir. A．pay for B．check in C．depend on D．fill out 14．On March 15, World Consumer Rights Day, we received plenty of complaints. The most ________ complaint was about poor service. A．awful B．natural C．common D．practical 15．He is a ________ teacher, and he explains every problem to his students with great ________. A．patiently; patience B．patiently; patient C．patient; patience D．patient; patient 16．—The tiger almost killed the man in the zoo. —Yeah! This is a lesson to us. We must take rules _________. A．sincerely B．seriously C．clearly D．truly 17．Sometimes we need to spend time ______ to a request. A．lead in B．leading C．leading in D．to lead 18．As this question is quite similar ______ that one. You must be very familiar ______ the solution to it. A．with, to B．to, with C．to, to D．with, with 19．You should ________ to your father if you made his documents missing. A．apologize B．discuss C．suppose D．review 20．—What do you think of Coco Hotel? —I can’t stop complaining. It’s ________ cheap________ comfortable. A． not only; but also B．both; and C．not; but D．neither; nor 情景对话：能够用英语描述自己的诉求，并会礼貌地为顾客解决投诉问题。 教材原文 Staff:Good morning!How can I help you, sir? Tim Brown: I'd like to have the mobile phone repaired. I bought it several months ago, but it seems to have a problem with the battery. Staff: What's the problem? Tim Brown: It won't charge properly. Even if I charge it for a whole night, there is still very little power. Staff: When did you buy this cell phone, sir? Tim Brown: I bought it three months ago. Staff: I'm so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee? Tim Brown: OK. Here you are. Staff: We'll get your cell phone checked in no time. Please wait a minute. (After half an hour) Staff: Thanks for your patience. We've exchanged the battery for you. Tim Brown: Thank you. Staff: It's my pleasure. Please check the phone and sign your name here. 对点训练 补全对话 从所给的6个句子中选择合适的句子填空（有一个多余选项）。 A: Good morning, sir. Can I help you? B: Good morning. 21 A: What’s the problem? B: When I opened the box, I found that many of them were bad. Look! A: Oh, 22 I’ll deal with it right away. Can you show me your receipt? B: My receipt? Oh, let me see… A: 23 B: Oh, it may be in my purse. 24 A: Thanks. Write down your telephone number here, and I’ll call you as soon as the result comes out. B: Here is my telephone number. 25 A．I’m very sorry about that. B．Yes, here it is. C．Thank you very much. D．I want to complain about these dog biscuits. E．You’re welcome. F．Take it easy. 根据对话内容，选出适当的选项补全对话，并将选项的编号依次填入题号后横线上。 A: Good morning. 26 B: Oh, I wonder if I can exchange this handbag at your store. This is my receipt (收据). 27 A: Let me see... Yes, Miss, you can exchange it here. 28 B: It was a gift from my friend. I like the shape, but I think a color other than red would be better. A: I understand. We do have this bag in black as well. 29 B: Oh, black is perfect. A: But it seems that we don’t have black one in our store right now. I can get it for you later. B: That’s OK. 30 A: About a week. B: Thank you. You are so helpful. A: You’re welcome. A．Here you are. B．What can I do for you? C．How long will it take to arrive? D．Would you like that color instead? E．Is there anything wrong with the bag? 重点句子 1. Would you please show me your receipt so that we can check whether it is still under guarantee? 您能出示一下发票吗?我们确认一下是否在保修期内。 2. It happened that there was another company who ordered similar leaflets in the same district as your company. 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页。 3. The staff in charge of the delivery put the wrong address sheet on the package and thus caused the problem. 负责投递的员工把邮寄地址贴错了，导致了这次误投事件。 4. To express our sincerity, we promise to give you a 5% discount on all the leaflets we may make foryou in the future. 为表达我们的诚意，我们承诺今后贵公司在我公司定制的所有宣传页均享受 九五折的价格。 读一读，记一记。 · Even if I charge it for a whole night, it still doesn't work. 即使充电一整晚也无济于事。 · Would you please show me your receipt so that we can check whether it is still under guarantee? 您能出示一下发票吗？我们确认一下产品是否在保修期内。 · Since we have been partners for so long, we'll try our best to work out a better solution for you. 因为我们作为长期合作伙伴，我们会尽己所能提出更好的解决方案。 · Even though you didn't express such a request, we will reduce the price of the leaflets by 15%. 即便您并未提出赔偿要求，我们这次也会给您八五折的价格。 重点句子检测（英译汉） 1. Would you please show me your receipt so that we can check whether it is still under guarantee? 2. It happened that there was another company who ordered similar leaflets in the same district as your company. 3. The staff in charge of the delivery put the wrong address sheet on the package and thus caused the problem. 4. To express our sincerity, we promise to give you a 5% discount on all the leaflets we may make foryou in the future. 句型整理 1. I ' d like to have this sports watch refunded.我想把这块运动手表退掉。 We’ll get your sports watch checked immediately. have this sports watch refunded.这块运动手表退掉,是refunded过去分词做宾语补足语,属于" have sth done "句型。 have sth done 使某事被做，让别人做某事 = make sth done =get sth done 辨析： have sth. to do ，have sth done，have sb do sth 与 have sb/ sth doing 四种结构的简单分析和归纳 1） have sth done “ have + sth （宾语）+ done（宾语补足语）”意为“让 / 叫 / 使 / 请别人做某事”。宾语sth 后面用过去分词作宾语补足语，说明sth 与过去分词表示的动作之间是被动关系。例如： We had the machine mended just now.我们刚才请人把机器修好了。 He has had his hair cut. 他（请人给他）理发了。 The patient is going to have his temperature taken.这个病人准备请 / 叫 / 让人量体温。 2） have sb do sth “ have + sb （宾语）+ do sth （宾语补足语）”意为“让 / 叫 / 使某人做某事”。此结构中的 have 是使役动词，sb 作宾语，其后的 do sth 是省去 to 的动词不定式作宾语补足语。例如： The boss often has them work for 14 hours a day.老板经常要他们一天工作14 个小时。 I’ll have someone repair the bike for you.我会让人为你修理自行车的。 Don’t forget to have Mr Brown come to our party. （ = Don’t forget to ask / invite Mr Brown to come to our party. ） 别忘了让布朗先生来参加我们的晚会。 3） have sb / sth doing “ have +sb / sth （宾语）+ doing（宾语补足语）”意为“叫 / 让 / 使某人做某事或让某种情况发生”。宾语 sb/sth 后面用现在分词作宾语补足语，表示宾语与现在分词表示的动作之间为主动关系，且动作正在进行。例如： Don’t have the baby crying！ 不要让婴儿啼哭！ Don’t have the dog barking much，Lilin. 李林，别让狗狂吠不停。 You’d better have your car running slowly. 你最好把车子开慢点。 4）have sth. to do （自己去做某事）这件事是由主语来做的 I have my dinner to cook.这里的饭是我做的， I will have a book to buy.我要去买本书。 I have something important to do this evening.今晚我有重要的事情要做。 使役动词make，let用法和have类似，但是让某人做某事 2. I ' m so sorry for the inconvenience caused .对不起给您带来了不便。 1）" caused "是过去分词作定语，修饰" inconvenience "。 2）Thanks for your patience. /Sorry again for all the trouble. 3）be Sorry for 因为...而抱歉，表示对某人或某事表示歉意或遗憾。 Be Sorry to do sth 因为要做某事而难过 You need not be sorry for her. 你们不必为她难过。 3. 1）Even if I charge it for a whole night , it still doesnt work .即使充电一整晚也无济于事。 " even if "引导让步状语从句。本单元出现" even if "和" even though "两个引导的让步语从句。" even if "表示的是假设的情况，而" even though "表示是已经发生了的事。 E. g.Even if you exercise every day , you won ' t lose weight if you eat like this . 即使你天天健身，你这样吃也瘦不下来。 F. g. I didn ' t lose any weight even though I ran for 10 kilometers a day . 即便是我一天跑了十公里，我也没掉一斤肉。 2）Even though you didn ' t express such a request , we will reduce the price of the leaflets by 15%． 即便您并未提出赔偿要求，我们这次也会给您七五折的价格。 " even though "引导的让步状语从句是表示已经发生了的事。 " reduce ... by ..."意为"减少了"," reduce … to …"意为"减少到……"。 These developments will reduce greenhouse gas emissions and also reduce noise levels by half.这些发展将减少温室气体排放，同时将噪音水平降低一半。 4.Would you please show me your receipt so that we can check whether it is still under guarantee ？您能出示一下发票吗？我们确认一下是否在保修期内。 1）" so that "在此连接目的状语从句，同" in order that "用法一样。 2）under guarantee在保修期内 3）Would you please +动词原形do 请你...好吗 类似的句型：could you please +do，will you please +do ， 5. We’ll get your sports watch checked immediately. get your sports watch checked 让别人检测手表， " get sth done "与上面" have sth done "结构相同，意为"让某人做某事"。 Get sb to do sth 让某人做某事中，to不能省略 Our teacher get us students to finish our homework. Have sb do/make sb. do/let sb. do/see sb. do ask sb. to do/tell sb. to do/get sb. to do . 6.I ' ve read your email about the leaflets incorrectly delivered to your company . 来信已阅，很抱歉为贵公司投递了错误的宣传页。 " incorrectly delivered to your company "为过去分词短语作定语，修饰 leaflets "。 deliver sth to sb /sp. 把某物递送到某人或某地， 7.It happened that there was another company who ordered similar leaflets in the same district as your company ． 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页。 " It happened that …"意为"碰巧……"。 It happened that she was out when we called. 我们打电话时她刚巧不在家。 It happened that I saw him yesterday. 碰巧我昨天看见他了。 8.The staff who was in charge of the delivery put the wrong address sheet on the package and thus caused the problem ． 负责投递的员工把邮寄地址贴错，导致了这次误投事件。 1)" in charge of "为介词短语，意为"负责"，作谓语要与" be "连用。介词短语可以直接作定语，这里也可写作" the staff in charge of the delivery "。 词语辨析 in charge of 管理,负责照料, He is in charge of the matter.他负责这件事。 in the charge of 由……负责 ，由……管理 The matter is in the charge of her.这件事由她负责。 2)thus adv. 因此(与so同义)；这样，以此种方式；<书面用语>,可与therefore换用。 and thus 因此 ; 所以 as thus 这样 9.We ' ll arrange for a second delivery as quickly as possible and make sure you receive the right leaflets tomorrow . 我们将尽快安排二次送件，确保您明天收到正确的宣传页。 1）" arrange "为不及物动词，arrange for a second delivery 安排二次送件 arrange for 安排；为……做准备 arrange for sth 安排某事 arrange for a car 安排一辆车 arrange sb to do sth 安排某人做某事 2）as quickly as possible 尽快 3）make sure 确保...... make sure to turn off the lights when you leave. 4)as quickly as possible尽可能快地 10.As you mentioned in your letter , delayed delivery will cause loss to your business ． 如您在信中所说，延迟送货会给贵公司造成一定的损失。 1)As you mentioned 正如你提到的：表示同意或确认对方之前所说的观点或事实。 As you mentioned just now, yours is an American capital company. 正如你刚才所说的，贵公司是一家美国公司。 2) delayed delivery 被延迟的送货 delayed 过去分词做delivery 的定语，表示被动 3)cause loss to your business 给贵公司造成一定的损失 cause loss to/ for 给……造成损失 That will cause loss for our human beings. 这将导致人们的损失。 11.To express our sincerity, we promise to give you a 5% discount for all the leaflets we may make for you in the future. 贵公司在我公司定制的所有宣传页均享受九五折的价格。 " we may make for you in the future "为定语从句，修饰" leaflets "，省略了关系代词" that "。 12.It seems to have a problem now. it seems to 似乎，好像 It seems to be “似乎是,看起来是”结构 It seems to be good. 看起来它是好的. 13.Since we have been partners for so long, we’ll try our best to work out a better solution for you. 1）Since we have been partners for so long, 由since引导的原因状语从句，表示“既然”，语气比because弱，经常用于主句前。 Since all the guests have arrived, let’s have our dinner. 2）try our best to 尽我们最大努力 3）work out a better solution 想出一个更好的解决办法 work out，做出；可以解决；设计出；计算出；发展，发挥 14.As for the wrong leaflets, our delivery man will get the package back from your company when he makes the delivery tomorrow. 我们的送货员在明天二次送件的时候会把误投的宣传册取回。 1）As for 关于、就……而言 As for dinner, you can have all the vegetables you want. 至于晚餐，你可以想吃什么蔬菜就吃什么蔬菜。 2）get ... back from 把......从 ...... 取回 when he makes the delivery tomorrow.由when 引导的时间状语从句，当他明天送件的时候 15.Hope you will support our company as before.希望您能一如既往地支持我们公司。 as before 像以前一样 support 支持 16.To conduct business around the world, you need to know the business cultures in different countries. 要在世界各地做生意，你需要了解不同国家的商业文化。 17.In China, you are expected to be well prepared for business meetings. 在中国，你应该为商务会议做好充分的准备。 Be expected to do sth，理应做，本该做，被期待做 18.Last but not the least, be on time for your business activities. 最后但并非最不重要的是，准时参加你的商务活动。 19.It’s common to make arrangements as far as a month ahead of time. 提前一个月做好安排是很正常的。 1）It’s common to do 做某事是很正常的 2）Make arrangements 做好安排 3）as far as 的用法： ① 用于本义，意为“与…一样远”“一直到…” (在否定句中也可用 so far as)。如： 　　We walked as far as the river. 我们一直走到河边。 　　We didn’t go as [so] far as the others. 我们走得不如其他人远。 I’ve read as far as the third chapter. 我已读到第三章。 ② 用于引申义，意为“就…而言”“从…来看”“尽…所能”“只要”(有时可用 so far as)。如： 　　We’ll help you as far as is possible. 我们会尽可能帮你。 　　As [So] far as I know, that is highly unlikely. 就我所知，那是极不可能的。 　　As [So] far as I can see, there are no mistakes. 据我看 没有什么差错。 4） ahead of time提前 ahead of schedule 提前 对点训练 完形填空 Mrs Robinson was very careful with money. She liked to save money and never 31 too much. One day, she went to the Pound Shop(一镑店）to do some shopping. There she saw 32 that she liked. It was a chicken pie in a box. “Wow! A chicken pie for £ 1? What a great buy!” she thought. She decided to cook it that night for her 33 . When she got home, Mrs Robinson opened the pie box and put the pie into the oven. After twenty minutes, she took the pie out of the oven. Then she cut it into four pieces. It smelt 34 and there was no chicken at all! Mrs Robinson gave the pie to their dog. But even the dog didn’t 35 it! He just touched it, smelled it and then 36 . Mrs Robinson was so angry. She found the food company’s email on the 37 and wrote an email to complain(抱怨). Two days later, she got an email back. “I’m very 38 your experience,” it said, “but we have not 39 any chicken pies since 2010. If you have any complaints, you should go to the 40 where you bought the pie.” 31．A．cost B．took C．spent D．made 32．A．everything B．nothing C．anything D．something 33．A．family B．students C．dog D．customers 34．A．delicious B．bad C．sweet D．fresh 35．A．need B．use C．eat D．find 36．A．went out B．fell down C．got up D．warmed up 37．A．box B．chicken C．pie D．oven 38．A．excited about B．sorry for C．bored with D．interested in 39．A．bought B．shown C．made D．heard 40．A．restaurant B．company C．market D．shop 阅读理解 When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “high up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim. Consumers should complain in person whenever possible, but if they can’t get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this can’t be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work.” The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights. 41．When a consumer finds that his or her item has fault in it, the first thing he or she should do is to ________. A．complain personally to the manager B．threaten to take the matter to court C．write a firm letter of complaint to the store of purchase D．show some written proof of the purchase to the store 42．How can a consumer make his or her complaint more effective, according to the passage? A．Explain exactly what is wrong with the item. B．Threaten to take the seller to court. C．Make polite and general statements about the problem. D．Avoid having direct contact with the store manager. 43．According to the passage, which of the following is suggested as the last alternative that consumers may turn to? A．Complain to the store manager in person. B．Complain to the manufacturer. C．Write a complaint letter to the manager. D．Turn to the Consumers’ Rights Protection Organization for help. 44．The phrase“live up to”in this context means: A．meet the standard of B．realize the purpose of C．fulfill the demands of D．keep the promise of 45．The passage tells us ________. A．how to settle a consumer’s complaint about a faulty item B．how to make an effective complaint about a faulty item C．how to avoid buying a faulty item D．how to deal with complaints from customers Shopping online is easier than actually going to a store and saves your time. However, it’s not always that easy. Sometimes, you may have a few problems. Xu Zijiao, 21, a student at Sichuan University, often buys clothes on Taobao. “The colors might be different. And since you can’t feel the clothes, the quality might be bad,” Xu said. Many people had similar experiences to Xu – buying something that isn’t as good as the advertisements suggest, or going into a store for a special offer but still paying a lot. What would you do if your consumer rights(消费者权利)were broken? Guangzhou Daily reported that according to a research, 60 percent consumers would give up without fighting for their rights. March 15 is World Consumer Rights Day. According to consumer protection laws in China, consumers have nine rights, including the right to guaranteed safety, truthful information, free choice and respect. How can we fight for our consumer rights? Here are some tips: 1. Learn some of the differences between real and false goods. 2. Check the label (标签) and read the information carefully before you buy something. 3. Get a receipt (收据) for all your goods and services. 4. If you find there’s any problem with your goods, talk to the seller first, and try to get your money back or get an exchange. If you can’t reach an agreement, call 12315 or go to your local consumers association for help. 46．The second paragraph uses Xu Zijiao’s example to show _____. A．there are problems with shopping online B．shopping online is a good way to buy things C．how to buy clothes on Taobao D．the advantages of shopping online 47．Shopping online has the following disadvantages EXCEPT _____. A．the quality is not always as good as they promise B．the online shops can better protect consumer rights C．we can only know about the goods from the advertisements D．you may pay a lot more even if there is a special offer 48．According to the law, consumers have the following rights EXCEPT _____. A．guaranteed safety B．truthful information C．cheap prices D．free choice and respect 49．If you buy false goods, you’d better first_____. A．talk to the seller B．call 12315 C．fight with the seller D．turn to the local government for helpxkb1.com “Do you have your VIP card?” the clerk at the convenience store asks me. Um, no. At least, I don’t think so. She’s looking inside my wallet. “I don’t have it with me,” I say, “But that’s OK. I’m kind of in a hurry here.” All I came here for was a bottle of milk. And then I saw a two-for-one sale on a bottle of fake tan (人工晒黑凝胶). That’s a $10 value. I love a fake tan. So, a bottle of milk and two bottles of fake tan. Can’t I just pay and leave? “Phone number?” the woman asks. I give it to her, because I don’t have time to argue the point about why everyone I buy anything from wants my phone number. “No, that’s wrong,” she says. “There is no card linked to that number.” Oh, we’re still looking for my VIP card? “That’s ok,” I say. “It doesn’t matter.” “A lot of people have it under their cell phone number,” she says. Soon we’re trying my office number, my husband’s cell and office numbers. “I don’t think you have a VIP card,” she says. “Ten percent off your purchase (购买) if you sign up today.” “No, thank you,” I say. “OK, the two-for-one on the tanner is only for VIP card holders,” the clerk says. “I can sign you up now,” she continues. “I just need your phone number.” “I think you already have every phone number I have,” I say. “I need the one you want the account to use.” I give her one, an act of pure surrender (投降). Between the two-for-one deal and the 10 percent off, I saved $11.4 on my total purchase. The woman hands me my change, and I can almost taste the freedom. She bags my items, and is about to hand them to me. But first: “Would you like to enter our monthly competition for $2500?” she asks. “You just have to fill out our customer survey.” 50．At first, the writer wants to buy ________ in the convenience store. A．a bottle of milk B．a fake tan C．a cell phone D．a VIP card 51．The clerk is looking for the writer’s ________ before she pays for the items. A．phone numbers B．home address C．VIP card D．bank card 52．According to the passage, the underlined words sign up probably refers to ________. A．write down a name B．apply for a card C．leave a phone number D．complete a survey 53．We can infer that the writer ________. A．is thankful to the clerk for saving money B．is often asked for her phone number during her purchases C．usually wastes her money without thinking carefully D．loses her temper with the clerk at last 54．The last paragraph is written to show ________. A．that the VIP card made all the trouble meaningful B．how kind and careful sales clerks are these days C．that it is easy to give away your personal information D．the author is not pleased about being stopped from leaving 55．The best title of this passage could be ________. A．A kind clerk B．On that day C．Without a card D．A useful phone number Japanese company Nissen recently made its most interesting product that tries to mimic (模仿) cat fur available to the public. Studies have shown that petting a cat for just 10 minutes is relaxing. But what about people who would love to have a pet cat, but are living in apartments that don’t allow pets? What are they supposed to do to relax? Well, that’s where the new Neko Feel (“Cat Feel”) It all started about a year ago, when a young Nissen worker started saying that the apartment she was living in didn’t allow her to keep a cat. At that time, someone at the company realized that it was a common problem and decided to do something about it. And that’s how the plan of making the products began. After coming up with some samples (样品), Nissen started consulting its cat-owning workers about the features of the material, like softness and thickness. Nissin’s Neko Feel offerings include a blanket that comes in either single or double size, a smaller throw blanket (垫子) , and a circle relaxation that goes on the floor. Prices change from 1, 969 yen (13) to 6,038 yen (41) for the double bed-size blanket. That’s not bad for something that supposedly mimics cat fur, but the bad news is that getting your hands on some Neko Feel products may be quite the challenge since they’ve sold out within hours of Nissen announcing them on the Internet. 56．What’s the result of studies according to Para. 2? A．Petting a cat is helpful to relax. B．Cats are the most popular of all pets. C．Some people aren’t allowed to keep pets. D．Some people don’t have their own apartment. 57．Where did Nissen get the idea of new products? A．A pet’s voice. B．Some studies. C．Public’s wishes. D．A worker’s complaint. 58．What might the underlined word “consulting” mean? A．Ordering service. B．Looking for materials. C．Asking advice from. D．Getting help about material. 59．How many kinds of products are mentioned? A．One. B．Four. C．Six. D．Thirteen. 60．What’s the problem about the products for people? A．They are too expensive. B．They only have one product. C．They don’t have choices about sizes. D．They are too popular for many people to get. Today a reporter interviewed three people about shopping. Let’s listen to them. Bob:I went to a big sale last week. I bought a new suit for my brother’s wedding（婚礼）next month. My friend Jack went shopping with me. Jack advised me to buy a tie. So you’d better go shopping with friends, maybe their advice is helpful. Mrs. Green: My husband and I bought a toy car for our five-year-old daughter, but when she got it out of the box, it was a little dirty. The next day I took it back to the store with my receipt（收据）.They gave me back the money. I think it is important to keep the receipt after shopping. Paul: My friend David showed me how to shop online. It was so easy—just a couple of clicks（点击）!I bought my favorite CD online for the first time. In the evening, my sister Lucy told me CDs in the online shops were more expensive in the UK, She thought I should buy CDsfrom the shops on the street!Now I realize I should think twice before buying something online. Although it is fast. It is not cheap at all. 根据短文内容，判断句子正（T）误（F）.（共5小题） 61．Bob bought a suit for his friend last week. 62．Jack’s advice may be helpful 63．The store gave Mrs. Green back the money the next day. 64．In the US, CDs in the online shops were more expensive. 65．Paul think it’s necessary to keep a receipt after shopping online. $$