Unit 4 Customer Service（B卷·单元测试卷）-【中职专用】2024-2025学年高二英语同步单元测试AB卷（高教版2023修订版·基础模块3）

保密★启用前 Unit 4 Customer Service B卷•单元测试卷 一、单项选择 1．I’d love to have a brother or a sister ________ we can share our happiness and sadness any time. A．as soon as B．in case that C．so that D．even if 2．The fisherman's wife still demanded for more ________ she had already got so much. A．until B．if C．unless D．although 3．— Is Mr Li getting better? — Not really. ________ he is in poor health, he is still carrying out his duties. A．Whether B．Since C．Although D．Unless 4．The ancient people often put the tokens（代币） on pieces of string（绳）________ they can carry them around easily. A．but B．until C．when D．so that 5．I like English ________ English is very important. A．but B．or C．so D．because 6．John feels excited ________ he is going to have a tennis match with an excellent player this weekend. A．because B．but C．or D．so 7．Li Tao is clever enough to help his elder sister’s lessons ______ he’s a schoolboy now. A．although B．after C．while D．since 8．She always gets up early_________ she can catch the early bus to school. A．although B．so that C．but D．because 9．_______ China is growing stronger and stronger, Chinese is taught in more and more countries. A．If B．Unless C．As D．Although 10．Mary spends a lot of money on clothes _____ her family is not rich. A．because B．though C．if D．so 11．—________ your team failed the football match, you can get a lesson from it. —That’s right. Failure is the mother of success. A．Though B．Unless C．Or D．Before 12．________ it’s a bit rainy, it really feels quite nice to walk on the green grass. A．Unless B．Because C．Although D．Since 13．—________ you may not like to do chores, you should help your parents around the house. A．If B．After C．Because D．Although 14．—Remember to take your mobile phone ________ you can call me when you need help. —OK. I will. A．even though B．so that C．until D．as soon as 15．I’ve brought some photos ________ you can see what my school looks like. A．until B．since C．while D．so that 16．—Jenny was sad ________ she didn’t pass the math exam. —Let’s cheer her up. A．because B．and C．but D．if 17．I advise you to take a map with you ________ you won’t get lost in the forest. A．as long as B．so that C．or D．until 18．—What is our head teacher like, do you know? —Oh, he is very kind ________ he looks very serious. A．because B．though C．if D．when 19．The old man leads a simple life, ________ he has a lot of wealth. A．although B．when C．unless D．because 20．________ it was first produced in 1897, it was not used until this century. A．Although B．Because C．If D．Even 二、补全对话 A: Hello, customer service. 21 B: Hello. I ordered some books from you about a week ago. 22 A: OK. Let me check that . 23 B: Where can I find the order number? A: It’s on the top right corner of your receipt （收据）. B: OK, I see it . It’s 398291 and my name’s Chris Bolton . A: Thank you, Mr Bolton. 24 So it should arrive at the end of this week. B: Great! 25 Goodbye. A: Bye. A．What’s your address? B．Jenny speaking. C．Thanks. D．Can you give me your name and order number? E．But I haven’t received them yet. F．I’m sorry to hear that. G．Your order just went out two days ago. 三、完形填空 A Cupboard A woman decides to buy a self-assembly (自己组装的) cupboard. Back home she 26 the instructions (说明书) carefully and assembles the cupboard in the bedroom. It looks very 27 . Then a train passes and the whole cupboard collapses (倒塌). Not losing heart, she rereads the instructions and reassembles the 28 . Then another train passes and the whole cupboard collapses 29 . Thinking that she must have done something 30 , she reads the instructions again and again and assembles the cupboard many times. Then, a train 31 and the whole cupboard collapses again. Now, she’s fed up with (厌烦) this and 32 the customer (顾客) service department. She is told that this is quite impossible and that they’ll send out (派遣) a technician (技术人员) to have a look. The technician arrives and assembles the cupboard. Then, a train passes and the cupboard collapses. Feeling puzzled (困惑的), the technician 33 to reassemble the cupboard and sit inside it to see whether he can find out what causes the cupboard to collapse. Just at this moment, the woman’s husband comes back home, 34 the cupboard and says, “That’s a nice-looking cupboard.” And he   35 it. The technician says, “You won’t believe me, but I’m sitting here waiting for a train.” 26．A．finds B．reads C．forgets D．notices 27．A．good B．dark C．old D．poor 28．A．bed B．box C．desk D．cupboard 29．A．soon B．hard C．again D．really 30．A．interesting B．wrong C．careful D．rude 31．A．stops B．rushes C．follows D．passes 32．A．calls B．sees C．leaves D．finds 33．A．forgets B．remembers C．decides D．fails 34．A．fixes B．sees C．searches D．brushes 35．A．opens B．checks C．protects D．closes 四、阅读理解 On April 30, 2022, Zhang Shuo was honored with the title of “the most beautiful worker”. And he became this year’s May 1 Labor Medal winner, too. After graduating from Jiamusi Vocational College in 2015, Zhang got a job designing advertisements in Harbin. Two years later, he decided to return to his hometown, Dongsheng Village in Hegang, to help his aging parents with their rice farm. Zhang Shuo started his job as a food deliveryman in 2018. “I just wanted to use the farm’s off season to earn some money, and I didn’t plan on it becoming a permanent (长久的) job,” he says. “I found the huge development space. So I decided to stay on and do better.” Zhang is always improving his service quality. A snowstorm in late December 2018 forced deliverymen to take food to customers on foot. To prevent the food from getting cold, Zhang put the food into his coat. Around two hours later, the customer received his food and it was still warm. Every time when Zhang finished an order, he would take away the rubbish outside his customer’s door, which brought him lots of good reviews. In June 2019, Zhang became the manager of an online services platform. Since then, he began to find more ways to help young villagers get out of poverty (贫穷) and increase their income. “I hope to recruit (招募) more excellent young people and double the size of my team in the future,” Zhang says. “I hope to bring them good luck. We will continue to provide good services for both the shopkeepers and their customers. Moreover, I hope to lead more local people to a better life.” 36．What is Zhang’s purpose of starting his job as a food deliveryman at first? A．To make it as a hobby. B．To win May 1 Labor Medal. C．To help poor families in Hegang. D．To take his free time to make money. 37．Which is the right order of the following events about Zhang Shuo? a. He was titled “the most beautiful worker”.             b. He worked as an advertising designer in Harbin. c. He went to college in Jiamusi.                         d. He delivered food in Hegang. A．b-d-a-c B．d-a-c-b C．c-b-d-a D．a-b-c-d 38．In what way does the writer tell us how Zhang improves his service quality? A．By comparing Zhang with others. B．By giving an example. C．By following the order of time. D．By providing causes. 39．What brings Zhang good reviews of his work? A．He pays attention to small things. B．He works very hard. C．He asks his staff members to work better. D．He tries to finish an order quickly. 40．The last paragraph mainly tells us about ________. A．Zhang’s dream to make more money B．Zhang’s praise for the deliverymen C．Zhang’s hope of living a better life D．Zhang’s plans for the future SUPPORT WORKERS Do you have the ability to care for others? Can you understand how older people feel? Are you a good communicator (交流者)? Do you have good listening skills? Can you work at weekends? If you have answered YES to the above, we would like to hear from you: ●Starting rate (费用) of £9 per hour ●Free uniform ●Excellent training E-mail us at careers@golden-care.com. WRITERS WANTED Teenager Magazine is looking for writers for its website. The number of people who read your articles decides your pay. You may also receive free tickets to events and free products to test. This is a great chance to get much work experience. We want people who are: chatty, interesting, passionate (有激情的) and skilled. E-mail us at info@teenager. com. CALLING ALL MODELS Think you could be a model? If so, we’d like to meet you! Working as a successful fashion model isn’t easy, but it is very exciting and could be a great chance. Girls should be over 16 with a minimum height of 172 cm and boys should have a minimum height of 182 cm. If you are under 16 and do not yet have the required height, we would still be interested in meeting you, but you must bring a parent. E-mail us at info@top-model-agency.uk. WORK FOR COFFEE BEANS Join Britain’s number one cafe at Coffee Beans. Creating family-like teams and giving great customer service are our goals. Many different kinds of people come and work with us, so start your work at Coffee Beans today: ●Choose the hours you work ●Get management (管理) experience ●Share your love of coffee Join us as a Team Member, Assistant (助手) Manager or Cafe Manager, depending on your skills and experience. E-mail us at jobs@coffeebeans.co.uk. 根据材料内容选择最佳答案。 41．Which address should you e-mail at if you want to be a support worker? A．info@teenager.com. B．jobs@coffeebeans.co.uk. C．careers@golden-care.com. D．info@top-model-agency.uk. 42．A writer working for Teenager Magazine can ________. A．get free uniform B．receive free tickets to events C．bring a parent D．choose working hours 43．What does the underlined word “minimum” mean in Chinese? A．最小的 B．最瘦的 C．最低的 D．最美的 44．What can we learn about the jobs from the job postings? A．The model chance is only for adults. B．Support workers don’t need any training. C．Workers at Coffee Beans have few management experience. D．Writers to Teenager Magazine should be talkative and passionate. 45．What is the text? A．An ad. B．A report. C．A magazine. D．An interview. Dear Joe, Thank you for leaving a single star in your review of Pizzeria. Your review focuses on my service, but I don’t think the star is for me. The review system makes you leave at least one star, or I don’t think you would have left any at all. You write that I gave you “the worst customer（顾客） service ever.” I’d rather have given you good service, but it was hard for me. I was new to the restaurant. I hadn’t learned everything about it. You recall（回想起） coming up to me and asking if I could offer you a table for eight. You recall that I told you it would be a 30-minute wait. You waited 35 minutes. I believe you. Without your timekeeping, I would have no idea how long you waited. The restaurant was full. I was working as a hostess (a poor one, I take your point), a bartender（酒保） and a server. There were two other servers. Both were new hires. Neither had served in a restaurant before. May I remind you, Joe, that I was also a new hire. I have been serving in restaurants for years, but every restaurant has its own system. After 35 minutes of waiting, you came in to check on the progress. A table for eight had just opened up, but it was given to another party of eight. They had booked a few days earlier. I hate breaking promises, Joe, but a reservation（预订） is also a promise. The table was promised twice, and I had to break a promise. I am truly sorry. I admit（承认） that while you were waiting outside the restaurant, I didn’t think of you—not even once. It is awful to have to wait so long. I wish it could’ve been better for you. Thanks again for your review. I want to improve, and I welcome your feedback（反馈意见）. Sarah 46．Who is Joe? A．One of Sarah’s friends. B．A waiter in the restaurant. C．The boss of the restaurant. D．A customer in the restaurant. 47．Why did Joe leave a star for Sarah? A．Because Sarah liked stars. B．Because Joe was not happy about her service. C．Because Joe disliked Sarah’s pizza. D．Because Sarah was a good waitress. 48．What does the underlined word “review” mean? A．opinion B．test C．menu D．reply 49．For which of the following reasons did Sarah say sorry to Joe? A．She was new to the restaurant. B．The restaurant was full. C．She forgot Joe was waiting outside. D．The table was not big enough for eight people. The Lis are thinking about buying some new furniture for their new flat. They are searching for some information and they see a poster. Welcome! Top Furniture Company provides the best furniture you have ever had. It has the following advantages (优势). ●Easy to Order (订货) 1.Come to our company on East Nanjing Road. 2.Call us at 021-67863256. 3.Get on our website at www.tf.furniture.com/list. 4.E-mail your order to tffumiture@123.com. Tip: You have to reply (回复) our e-mail when you give your final order. ●Easy to Pay 1.Alipay and WeChat payment is highly recommended (推荐). 2.Transfer (转账) to our Shanghai local bank account (账号). ◇Bank of Shanghai Pudong Branch, Yu Kuai 6049 6290 0299 6856 3.Write to the following bank account if you are a foreigner. ◊Bank: The HongKong&Shanghai Kowloon, H.K. Account:201218943989 ◇Tip: To make it easy for you to pay, other payment options (选择) are also available if you want. ●Easy to Deliver We provide door-to-door service for all our customers. 1.Most items can be delivered to your home by Express Mail Service. 2.Regular air shipping (运输) and ocean shipping are also two good choices. Tip: For more information about delivery, please call 021-67863280. 50．If the Lis want to order furniture in Top Furniture Company, they can ________. A．make a phone call to 021-67863280 B．go to the company on West Nanjing Road C．visit their website at www.tf.fumiture.com/list D．write an email to Bank of Shanghai 51．If you are a Canadian, you should choose _________ to pay for your order. A．Bank of Shanghai B．Bank of Pudong Branch C．The Hong Kong Bank D．The Hong Kong&Shanghai Bank 52．Top Furniture Company provides ________ ways to deliver furniture. A．one B．two C．three D．four 53．The underlined word “available” most probably means ________. A．not busy B．ready for use C．too expensive D．cheap enough 54．Which of the following statements is NOT TRUE according to the passage? A．Top Furniture Company is a company that sells furniture. B．You can choose from four ways to order products. C．When you give your final order, you must reply the e-mail. D．If you live in Britain, the furniture can’t be delivered to you. 55．The main purpose (目的) of the poster is to _______. A．show the furniture to the customers B．attract more people to buy the furniture C．teach foreigners how to order the furniture D．tell customers the advantages of shopping online 阅读下面一篇短文，判断下列句子是否符合短文内容，符合的用”A”表示，不符合的用”B”表示。 How to sell products online There are many steps involved in building an online store to start selling online. Don’t worry, because our team has written down the process of selling online into a few clear steps for you to follow. ★Choose what products to sell This first step is crucial(至关重要的). It always helps to sell products online; perhaps even a product you create yourself. Give yourself the mindset that no one can sell those items better than you. ★Pick the right name Although in theory, you can do business with any name, you want to pick one that includes the keywords of the products. For example, a name like Baker’s Mart if you happen to sell baking supplies online. Stay away from names which would be hard to remember. ★Build your online store’s website Creating your online store’s website is critical to your success. For this, you have to choose an e-commerce solution that allows you to either build an entire website to sell online or to add a linkage to your existing website if you already have one. ★Select your shipping methods Yet another thing to consider is how you will deliver your products to your customers. And while most online businesses offer free shipping, it’s recommended as you start out to use real-time rates(实时费用) calculated directly from your preferred shipping carrier. In this way, you can avoid any risk associated with losing money on orders by not charging your customers the correct shipping rates. ★Promote and market your online store What good is having an online store if no one goes to it? From large to small online businesses, the key to getting your name “out there” is marketing. Learn more about how to market your online store by checking the full list of e-commerce marketing features. ★Grow your business After your business takes off and starts selling online at an increased rate, you will have to process(处理) those orders and fulfill them as quickly as possible. This might not leave you enough time to provide your customers with excellent customer service. 56．The first step is to choose what products to sell. 57．Pick the right name that includes the keywords of the products. 58．Creating your online store’s website is important to your success. 59．Most online businesses charge for delivery. 60．When we have orders, we should fulfill them as quickly as possible. 五、任务型阅读 阅读下面的短文，根据短文内容回答问题。 The Comet Zone store at our school is more than just a shop. It is a place where students can have real-world business experience while getting Mason spirit wear(彰显学校精神的运动装). It lies in the center of the school. With beautiful artwork and colorful clothing put on its wall and other things shown on the shelves, it looks fascinating. The Comet Zone is run by students, giving them a chance to learn business ideas in a hands-on(动手的) environment. From managing inventory(库存) and marketing in the store to providing good customer service, students get valuable experience in business. The shop has many kinds of spirit wear including T-shirts, sweatshirts and hats. Although they have low prices and good quality, the school’s Comet mascot(吉祥物) on them matters most in our eyes. And it makes many students, parents and alumni(校友) come to buy these things. There are also many seasonal events at the Comet Zone. During Halloween, the shop sells “Boo Bags” that students can buy for only 3 dollars (about 21 yuan). They include treats and Halloween gifts that can be given to their friends. Everyone lights up when they get a gift bag from their friends. The Comet Zone gives students a sense of school pride. The shop is a center of activity, with students and community members stopping in to check out the latest products and connect with others who share their love for the school. It’s really a valuable resource(资源) for both the school and the community. 61．Where is the Comet Zone store in the school? 62．What can the students working at the store get? 63．Which do the shoppers care most, the low prices, good quality or the school’s Comet mascot? 64．Do people feel happy when they get a gift bag from their friends? 65．How does the Comet Zone make students feel? 六、选词填空 Complete the following passage with the words in the box. Each can only be used once(将下列单词填入空格。每空格限填一词，每词只能填一次） A．angrily B．patiently C．solve   D．monitor E. dark F. strange The man who works at the computer service center got a phone call from a troubled customer one day, so the man began to help the customer 66 the computer problem. “The words just disappeared,” the customer reported, “and the screen is totally blank.”, “Is the computer 67 plugged in?” asked the man at the service center. “What’s a computer monitor?” The customer didn’t seem to know a lot about computers. “It’s the thing that looks like a TV,” answered the man 68 . “Okay. But sir, I cannot see the plug.” “Can you get under the desk so you can see it?” “No. The office is too 69 , I still can’t see it.” “All right, can you turn on the lights in your office?” the man almost laughed. “Well, I can’t.” “Why not?” the man felt very 70 . “Because there’s a power outage (停电). At this point the man works in the service center says, “Hey, do you still have the boxes, the little book and other stuff that came together with your computer?” The customer said yes. “Good! Go get them, unplug your computer and pack it up and take it back to the store you bought it.” “Okay. But what will I tell them?” “Tell them you’re too stupid to own a computer.” Complete the following passage with the words and phrases in the box. Each item can be used only once(选择下列单词或词组填入空格，完成短文，每空格限填一词，每词只能用一次) A．  At   B．busy   C． talking to    D．pay    E. still     F. on Betty Kwan has an unusual new company called “It's Done”. She does errands(跑腿) for 71 people. She'll mail your letters at the post office, pick up your medicine at the drugstore and even go shopping at a supermarket for you. Her customers 72 for each hour of her service. Betty got the idea for “It's done.” While she was working in an office. 'I never had enough time for all my errands. I had to run to the bank 73 my lunch time, and the post office, and the dry cleaner's. I was always rushing. I really wished someone could do all those things for me. When I mentioned this to my friends, they all said it sounded a great idea for a business. And that's how it started. Betty is 74 very busy. "Yesterday, I went to the post office and then to the airport. Today I have to buy presents for all the secretaries in the company. But it's always interesting, and I really love 75 my customers.” 七、书面表达 76．书面表达 假如你是Simon, 你购买了某公司生产的手机，但出现故障。请根据下列要点，给该公司售后服务部写一封电子邮件。 存在问题 1. 买了两个半月。 花了1000多元钱。 2. 上周出现问题。不能发短信，也不能打电话。 3. 前几天去店里让人修理，被告知不值得维修。换新手机至少等三个月。 感受和要求 1. I feel… 2. I hope… 注意：1.词数90左右。短文的开头和结尾已写好，不计入总词数； 2.短文应把表格中所示内容表达完整，句式规范，字迹工整； 3.省略部分作2-3句合理发挥，使条理清晰，内容完整，意思连贯。 Dear Sir, I am writing to you for the mobile phone by your company. __________________________________________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________ Thank you for your attention. Yours sincerely Simon 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 $$ 保密★启用前 Unit 4 Customer Service B卷•单元测试卷 一、单项选择 1．I’d love to have a brother or a sister ________ we can share our happiness and sadness any time. A．as soon as B．in case that C．so that D．even if 【答案】C 【详解】句意：我希望有一个兄弟姐妹，这样我们可以随时分享我们的快乐和悲伤。 考查连词辨析。as soon as一……就……；in case that万一；so that以便；even if即使。根据“we can share our happiness and sadness any time”可知，希望有一个兄弟姐妹的目的是能与其分享快乐和忧伤。故选C。 2．The fisherman's wife still demanded for more ________ she had already got so much. A．until B．if C．unless D．although 【答案】D 【详解】句意：尽管渔夫的妻子已经得到了这么多，但她还想要更多。 考查连词辨析。until直到；if如果；unless除非；although尽管、虽然。根据“The fisherman's wife still demanded for more”，以及“she had already got so much”，可知前后句之间存在一种相反的让步关系，因此用although引导让步状语从句，故选D。 3．— Is Mr Li getting better? — Not really. ________ he is in poor health, he is still carrying out his duties. A．Whether B．Since C．Although D．Unless 【答案】C 【详解】句意：——李先生好点了吗？——还没完全好。虽然他身体不好，但他仍在履行他的职责。 考查连词。Whether是否；Since自从；Although虽然；Unless除非。根据“he is in poor health, he is still carrying out his duties.”可知，两句之间是让步关系，此处应用although引导让步状语从句，故选C。 4．The ancient people often put the tokens（代币） on pieces of string（绳）________ they can carry them around easily. A．but B．until C．when D．so that 【答案】D 【详解】句意：古人常把代币系在绳子上，以便随身携带。 考查连词辨析。but但是；until直到；when当……时；so that以便。“把代币系在绳子上”是为了方便携带，所以空处用so that引导目的状语从句。故选D。 5．I like English ________ English is very important. A．but B．or C．so D．because 【答案】D 【详解】句意：我喜欢英语，因为英语很重要。 考查连词辨析。but但是；or或者；so所以；because因为。根据前后两句的逻辑，可知此处表示原因，应该用because引导原因状语从句，故选D。 6．John feels excited ________ he is going to have a tennis match with an excellent player this weekend. A．because B．but C．or D．so 【答案】A 【详解】句意：约翰很兴奋，因为这个周末他要和一位优秀的网球选手进行一场网球比赛。 考查连词辨析。because因为；but但是；or或者；so所以。分析“John feels excited...he is going to have a tennis match with an excellent player this weekend.”可知，前后句是因果关系，前果后因，应用because引导原因状语从句。故选A。 7．Li Tao is clever enough to help his elder sister’s lessons ______ he’s a schoolboy now. A．although B．after C．while D．since 【答案】A 【详解】句意：尽管林涛现在是一个小学生，他足够聪明能帮助他姐姐完成功课。 考查连词辨析。although尽管；after在……之后；while当……时；since自从。根据“Li Tao is clever enough to help his elder sister’s lessons ...he’s a schoolboy now.”可知空前后有让步关系，尽管是小学生，但是能帮助姐姐做功课。故选A。 8．She always gets up early_________ she can catch the early bus to school. A．although B．so that C．but D．because 【答案】B 【详解】句意：她总是起得很早，以便她能赶上早班车上学。 考查连词辨析。although虽然，表示转折关系；so that以便，表示目的和结果；but但是；because因为，表示因果关系。前后的句子关系是目的关系，“She always gets up early”的目的是“she can catch the early bus to school.”。故选B。 9．_______ China is growing stronger and stronger, Chinese is taught in more and more countries. A．If B．Unless C．As D．Although 【答案】C 【详解】句意：因为中国越来越强大，越来越多的国家教授汉语。 考查连词辨析。if如果；unless除非；as因为；although虽然。分析“…China is growing stronger and stronger, Chinese is taught in more and more countries.”可知，此处表示“因为中国越来越强大”，强调原因，用as引导原因状语从句，故选C。 10．Mary spends a lot of money on clothes _____ her family is not rich. A．because B．though C．if D．so 【答案】B 【详解】试题分析：句意：玛丽花了很多钱买衣服，尽管她的家庭并不富裕。because因为；though 尽管，引导让步状语从句；if如果；so所以。所以选B。 考点：考查连词。 11．—________ your team failed the football match, you can get a lesson from it. —That’s right. Failure is the mother of success. A．Though B．Unless C．Or D．Before 【答案】A 【详解】句意：——虽然你们队在足球比赛中失败了，但你们可以从中吸取教训。——没错。失败是成功之母。 考查连词辨析。Though虽然；Unless除非；Or或者，否则；Before在……之前。根据“your team failed the football match, you can get a lesson from it”可知，虽然你们队在足球比赛中失败了，但是可以从中吸取教训。此处应用though或although引导让步状语从句。故选A。 12．________ it’s a bit rainy, it really feels quite nice to walk on the green grass. A．Unless B．Because C．Although D．Since 【答案】C 【详解】句意：虽然有点雨，但走在绿草地上的感觉真的很好。 考查连词辨析。Unless除非；Because因为；Although尽管；Since自从。根据“it’s a bit rainy, it really feels quite nice to walk on the green grass.”可知前后句是让步关系，表示尽管有点雨，although引导让步状语从句，故选C。 13．—________ you may not like to do chores, you should help your parents around the house. A．If B．After C．Because D．Although 【答案】D 【详解】句意：虽然你可能不喜欢做家务，但你应该帮助你的父母在家里做家务。 考查连词。If如果；After在……后；Because因为；Although虽然。结合句意可知，这里表示让步。故选D。 14．—Remember to take your mobile phone ________ you can call me when you need help. —OK. I will. A．even though B．so that C．until D．as soon as 【答案】B 【详解】句意：——记得带上你的手机，以便在需要帮助的时候给我打电话。——好的，我会的。 考查连词辨析。even though即使；so that以便于；until直到；as soon as一……就。分析句子可知，“take your mobile phone”的目的是“you can call me when you need help”，用so that引导目的状语从句。故选B。 15．I’ve brought some photos ________ you can see what my school looks like. A．until B．since C．while D．so that 【答案】D 【详解】句意：我带来了一些照片，这样你就可以看看我的学校是什么样子的。 考查连词辨析。until直到……为止；since自从；while当……时；so that以便。“带来了一些照片”是为了让对方看看学校是什么样的，用so that引导目的状语从句。故选D。 16．—Jenny was sad ________ she didn’t pass the math exam. —Let’s cheer her up. A．because B．and C．but D．if 【答案】A 【详解】句意：——珍妮很伤心，因为她没有通过数学考试。——让我们使她高兴起来。 考查连词辨析。because因为；and并且；but但是；if如果。根据句中“she didn’t pass the math exam”可知，珍妮伤心是因为她没有通过数学考试，所以此处使用because。故选A。 【点睛】本题考查的是连词的用法，because后接表示原因的句子，例如：I went to school late because I got up late. 句中I got up late是原因，I went to school late是结果。 17．I advise you to take a map with you ________ you won’t get lost in the forest. A．as long as B．so that C．or D．until 【答案】B 【详解】句意：我建议你带上一张地图，这样你就不会在森林里迷路了。 考查连词。as long as只要；so that以便于；or否则；until直到。结合句意，你随身带一张地图是为了不在森林里迷路，因此用so that引导目的状语从句，故选B。 18．—What is our head teacher like, do you know? —Oh, he is very kind ________ he looks very serious. A．because B．though C．if D．when 【答案】B 【详解】句意：——你知道我们的校长是什么样的人吗？——尽管他看起来很严肃，但他很善良。 考查从属连词辨析。A.因为；B.尽管，虽然；C.如果；D.当……时候。“he is very kind”和“he looks very serious”之间是让步关系，应该用though引导让步关系从句，故选B。 19．The old man leads a simple life, ________ he has a lot of wealth. A．although B．when C．unless D．because 【答案】A 【详解】句意：这位老人过着简朴的生活，尽管他很有钱。 考查连词辨析。although尽管；when当……时；unless除非；because因为。根据句意，前文The old man leads a simple life表示“这位老人过着简朴的生活”，后文he has a lot of wealth表示“他很有钱”，后文表让步关系，所以空格处填引导让步状语从句的连词although。故选A。 20．________ it was first produced in 1897, it was not used until this century. A．Although B．Because C．If D．Even 【答案】A 【详解】句意：虽然它于1897年首次生产，直到本世纪才被使用。 考查连词辨析。although虽然；because因为；if如果；even甚至。根据“it was first produced in 1897, it was not used until this century”可知前后两句是让步关系，用although引导让步状语从句。故选A。 二、补全对话 A: Hello, customer service. 21 B: Hello. I ordered some books from you about a week ago. 22 A: OK. Let me check that . 23 B: Where can I find the order number? A: It’s on the top right corner of your receipt （收据）. B: OK, I see it . It’s 398291 and my name’s Chris Bolton . A: Thank you, Mr Bolton. 24 So it should arrive at the end of this week. B: Great! 25 Goodbye. A: Bye. A．What’s your address? B．Jenny speaking. C．Thanks. D．Can you give me your name and order number? E．But I haven’t received them yet. F．I’m sorry to hear that. G．Your order just went out two days ago. 【答案】21．B 22．E 23．D 24．G 25．C 【分析】这个对话是查询快递信息的。一个人从书店买了书，咨询书店售后物流信息。 21．句子选择题。根据答语可知，这是两个人在打电话，客服人员应该先自报家门，说明姓名，故选B。 22．句子选择题。根据前一句I ordered some books from you about a week ago. 我大约一个星期前从你那订购了一些书。和答语Let me check that我查询一下可知，问的内容是书为什么还没有收到，故选E。 23．句子选择题。根据答语Where can I find the order number?可知，我在哪里可以找到订单号吗？上一句是问订单号能提供一下吗？故选D。 24．句子选择题。根据下一句So it should arrive at the end of this week. 所以它应该在这周结束的时候到达。可知，是书发出的时间，故选G。 25．句子选择题。根据Great!　　5　　 Goodbye.可知，知道书到达的信息后，应该感谢对方的服务，故选C。 三、完形填空 A Cupboard A woman decides to buy a self-assembly (自己组装的) cupboard. Back home she 26 the instructions (说明书) carefully and assembles the cupboard in the bedroom. It looks very 27 . Then a train passes and the whole cupboard collapses (倒塌). Not losing heart, she rereads the instructions and reassembles the 28 . Then another train passes and the whole cupboard collapses 29 . Thinking that she must have done something 30 , she reads the instructions again and again and assembles the cupboard many times. Then, a train 31 and the whole cupboard collapses again. Now, she’s fed up with (厌烦) this and 32 the customer (顾客) service department. She is told that this is quite impossible and that they’ll send out (派遣) a technician (技术人员) to have a look. The technician arrives and assembles the cupboard. Then, a train passes and the cupboard collapses. Feeling puzzled (困惑的), the technician 33 to reassemble the cupboard and sit inside it to see whether he can find out what causes the cupboard to collapse. Just at this moment, the woman’s husband comes back home, 34 the cupboard and says, “That’s a nice-looking cupboard.” And he   35 it. The technician says, “You won’t believe me, but I’m sitting here waiting for a train.” 26．A．finds B．reads C．forgets D．notices 27．A．good B．dark C．old D．poor 28．A．bed B．box C．desk D．cupboard 29．A．soon B．hard C．again D．really 30．A．interesting B．wrong C．careful D．rude 31．A．stops B．rushes C．follows D．passes 32．A．calls B．sees C．leaves D．finds 33．A．forgets B．remembers C．decides D．fails 34．A．fixes B．sees C．searches D．brushes 35．A．opens B．checks C．protects D．closes 【答案】 26．B 27．A 28．D 29．C 30．B 31．D 32．A 33．C 34．B 35．A 【导语】本文是一篇记叙文。主要讲述了一位女士买了一个需要自己组装的衣柜。自己组装多次，但每次组装完等到火车经过时衣柜就会倒塌。后来技术人员来组装后仍然倒塌。最后一次技术人员组装后自己坐在衣柜里想找到究竟是什么原因。这个时候女士的丈夫回来了，打开衣柜发现技术人员待在里面。技术人员回答说他就是在等待火车通过。 26．句意：回到家，她认真阅读说明书，然后在卧室组装衣柜。 find找到； read阅读；forget忘记；notice注意到。根据“Back home she…assemble the cupboard in the bedroom.”可知，她回到家后，应该是仔细阅读组装衣柜的说明书。故选B。 27．句意：它看起来很好。 good好的； dark乌黑的； old旧的； poor穷的。根据“That’s a nice-looking cupboard.”可推知，这个衣柜看起来不错。look good 意为“看起来不错”。故选A。 28．句意：她没有丧失信心，又读了说明书又组装了衣柜。 bed床； box盒子； desk桌子； cupboard衣柜。根据“Not losing heart, she rereads the instructions and reassembles the … ”可知，她再次组装衣柜。故选D。 29．句意：然后又一列火车经过，整个衣柜又倒了。 soon马上；hard艰难的； again再次； really真正。根据“Then a train passes and the whole cupboard collapses.”可知，这里是讲衣柜再一次倒塌。again 意为“再一次”。故选C。 30．句意：想到肯定哪里做错了，她又反复读了说明书又把衣柜安装了很多次。 interesting有趣的；wrong出错的； careful仔细的； rude粗鲁的。根据上文内容可知，这位女士组装了几次衣柜，最终都倒塌了，所以她认为自己一定是做错了什么。wrong意为“错误的”。故选B。 31．句意：然后，然后一列火车经过，整个衣柜又倒了。 stops停止；rushes冲进； follow跟随； passes通过。根据上文中的“Then a train passes and the whole cupboard collapses.”和空格所在句中的again可推知，火车经过时，衣柜再一次倒塌了。pass意为“经过”。故选D。 32．句意：现在，她已经厌烦这件事了，于是打电话给客服部。 calls打电话；sees看见；leaves离开； find发现。根据“Now, she’s fed up with this.”可知，女士打电话给客户服务部门。故选A。 33．句意：技术人员感到困惑，所以接下来技术人员是做了个决定，即重新组装并待在衣柜里。 forgets忘记；remembers记住； decides决定； fails失败。根据上文“The technician arrives and assembles… what causes the cupboard to collapse.”可知，技术人员组装好衣柜后，一列火车经过，衣柜倒塌了，技术人员感到困惑，所以他决定重新组装衣柜。decide意为“决定”。故选C。 34．句意：正在这时候，女士的丈夫回到家来，看到衣柜说：“这真是一个漂亮的衣柜”。 fixes修理；sees看见；searches搜寻；brushes涂刷。根据空格下文中这位女士的丈夫说的话可推知，女士的丈夫回到家，看见了衣柜。故选B。 35．句意：他打开它。 opens打开；checks检查；protects保护；closes关闭。上文讲到，这位女士的丈夫回到家，看见了衣柜；并根据第二段的最后一句和最后一段技术人员说的话可推知，这位女士的丈夫应该是打开了衣柜门，所以才看到了在衣柜里面的技术人员。open 意为“打开”。故选A。 四、阅读理解 On April 30, 2022, Zhang Shuo was honored with the title of “the most beautiful worker”. And he became this year’s May 1 Labor Medal winner, too. After graduating from Jiamusi Vocational College in 2015, Zhang got a job designing advertisements in Harbin. Two years later, he decided to return to his hometown, Dongsheng Village in Hegang, to help his aging parents with their rice farm. Zhang Shuo started his job as a food deliveryman in 2018. “I just wanted to use the farm’s off season to earn some money, and I didn’t plan on it becoming a permanent (长久的) job,” he says. “I found the huge development space. So I decided to stay on and do better.” Zhang is always improving his service quality. A snowstorm in late December 2018 forced deliverymen to take food to customers on foot. To prevent the food from getting cold, Zhang put the food into his coat. Around two hours later, the customer received his food and it was still warm. Every time when Zhang finished an order, he would take away the rubbish outside his customer’s door, which brought him lots of good reviews. In June 2019, Zhang became the manager of an online services platform. Since then, he began to find more ways to help young villagers get out of poverty (贫穷) and increase their income. “I hope to recruit (招募) more excellent young people and double the size of my team in the future,” Zhang says. “I hope to bring them good luck. We will continue to provide good services for both the shopkeepers and their customers. Moreover, I hope to lead more local people to a better life.” 36．What is Zhang’s purpose of starting his job as a food deliveryman at first? A．To make it as a hobby. B．To win May 1 Labor Medal. C．To help poor families in Hegang. D．To take his free time to make money. 37．Which is the right order of the following events about Zhang Shuo? a. He was titled “the most beautiful worker”.             b. He worked as an advertising designer in Harbin. c. He went to college in Jiamusi.                         d. He delivered food in Hegang. A．b-d-a-c B．d-a-c-b C．c-b-d-a D．a-b-c-d 38．In what way does the writer tell us how Zhang improves his service quality? A．By comparing Zhang with others. B．By giving an example. C．By following the order of time. D．By providing causes. 39．What brings Zhang good reviews of his work? A．He pays attention to small things. B．He works very hard. C．He asks his staff members to work better. D．He tries to finish an order quickly. 40．The last paragraph mainly tells us about ________. A．Zhang’s dream to make more money B．Zhang’s praise for the deliverymen C．Zhang’s hope of living a better life D．Zhang’s plans for the future 【答案】36．D 37．C 38．B 39．A 40．D 【导语】本文是一篇记叙文，主要讲述了张硕作为美团送餐员，因为工作认真，很注意暖心的细节而得到商家和顾客的认可，被授予“最美劳动者“称号，他也成为当年五一劳动奖章的获得者。 36．细节理解题。根据“I just wanted to use the farm’s off season to earn some money”可知刚开始他只是想利用农闲时节挣点钱。故选D。 37．细节理解题。根据第二段“After graduating from Jiamusi Vocational College in 2015, Zhang got a job designing advertisements in Harbin”可知，应是先他在佳木斯上大学，然后他在哈尔滨设计广告；根据第三段“Zhang Shuo started his job as a food deliveryman in 2018”“可知，他后来在鹤岗当送餐员；又根据第一段“On April 30, 2022, Zhang Shuo was honored with the title of ‘the most beautiful worker’. And he became this year’s May 1 Labor Medal winner, too.”可知，最后他被授予“最美劳动者”称号。故正确的顺序应是：c-b-d-a。故选C。 38．细节理解题。根据“A snowstorm in late December 2018 forced deliverymen to take food to customers on foot. To prevent the food from getting cold, Zhang put the food into his coat. Around two hours later, the customer received his food and it was still warm.”可知是通过举例说明告诉我们张是如何提高服务质量的。故选B。 39．推理判断题。根据“Every time when Zhang finished an order, he would take away the rubbish outside his customer’s door, which brought him lots of good reviews.”可知每次张完成订单，他都会把顾客门外的垃圾拿走，这给他带来了很多好评，所以他是通过注意一些小事获得了好评。故选A。 40．主旨大意题。根据“I hope to recruit (招募) more excellent young people and double the size of my team in the future”可知最后一段介绍了他对未来的计划。故选D。 SUPPORT WORKERS Do you have the ability to care for others? Can you understand how older people feel? Are you a good communicator (交流者)? Do you have good listening skills? Can you work at weekends? If you have answered YES to the above, we would like to hear from you: ●Starting rate (费用) of £9 per hour ●Free uniform ●Excellent training E-mail us at careers@golden-care.com. WRITERS WANTED Teenager Magazine is looking for writers for its website. The number of people who read your articles decides your pay. You may also receive free tickets to events and free products to test. This is a great chance to get much work experience. We want people who are: chatty, interesting, passionate (有激情的) and skilled. E-mail us at info@teenager. com. CALLING ALL MODELS Think you could be a model? If so, we’d like to meet you! Working as a successful fashion model isn’t easy, but it is very exciting and could be a great chance. Girls should be over 16 with a minimum height of 172 cm and boys should have a minimum height of 182 cm. If you are under 16 and do not yet have the required height, we would still be interested in meeting you, but you must bring a parent. E-mail us at info@top-model-agency.uk. WORK FOR COFFEE BEANS Join Britain’s number one cafe at Coffee Beans. Creating family-like teams and giving great customer service are our goals. Many different kinds of people come and work with us, so start your work at Coffee Beans today: ●Choose the hours you work ●Get management (管理) experience ●Share your love of coffee Join us as a Team Member, Assistant (助手) Manager or Cafe Manager, depending on your skills and experience. E-mail us at jobs@coffeebeans.co.uk. 根据材料内容选择最佳答案。 41．Which address should you e-mail at if you want to be a support worker? A．info@teenager.com. B．jobs@coffeebeans.co.uk. C．careers@golden-care.com. D．info@top-model-agency.uk. 42．A writer working for Teenager Magazine can ________. A．get free uniform B．receive free tickets to events C．bring a parent D．choose working hours 43．What does the underlined word “minimum” mean in Chinese? A．最小的 B．最瘦的 C．最低的 D．最美的 44．What can we learn about the jobs from the job postings? A．The model chance is only for adults. B．Support workers don’t need any training. C．Workers at Coffee Beans have few management experience. D．Writers to Teenager Magazine should be talkative and passionate. 45．What is the text? A．An ad. B．A report. C．A magazine. D．An interview. 【答案】41．C 42．B 43．C 44．D 45．A 【导语】本文主要介绍了供人们应聘的一些工作岗位。 41．细节理解题。根据第一个表格中的“E-mail us at careers@golden-care.com.”可知，如果你想申请成为一名护工，你应该发邮件到careers@golden-care.com。故选C。 42．细节理解题。根据第二个表格中的“You may also receive free tickets to events and free products to test.”可知，为Teenager Magazine工作的作家可以收到免费的活动门票和免费的产品测试。故选B。 43．词义猜测题。根据第三个表格中的“Girls should be over 16 with a minimum height of 172 cm and boys should have a minimum height of 182 cm.”可知，介绍的是关于模特的要求，女模特应该是不低于1.72 米，男模特应该是不低于1.82 米。由此可猜测，minimum的意思为“最低的”。 故选C。 44．推理判断题。根据第二个表格中的“We want people who are: chatty, interesting, passionate (有激情的) and skilled.”可知，我们需要的人是善于交谈的、有趣的、有激情的、有技能的，所以该杂志的申请者应该善于交际，热情高涨。故选D。 45．推理判断题。本文主要介绍了供人们应聘的一些工作岗位，由此可推知这是一则广告。故选A。 Dear Joe, Thank you for leaving a single star in your review of Pizzeria. Your review focuses on my service, but I don’t think the star is for me. The review system makes you leave at least one star, or I don’t think you would have left any at all. You write that I gave you “the worst customer（顾客） service ever.” I’d rather have given you good service, but it was hard for me. I was new to the restaurant. I hadn’t learned everything about it. You recall（回想起） coming up to me and asking if I could offer you a table for eight. You recall that I told you it would be a 30-minute wait. You waited 35 minutes. I believe you. Without your timekeeping, I would have no idea how long you waited. The restaurant was full. I was working as a hostess (a poor one, I take your point), a bartender（酒保） and a server. There were two other servers. Both were new hires. Neither had served in a restaurant before. May I remind you, Joe, that I was also a new hire. I have been serving in restaurants for years, but every restaurant has its own system. After 35 minutes of waiting, you came in to check on the progress. A table for eight had just opened up, but it was given to another party of eight. They had booked a few days earlier. I hate breaking promises, Joe, but a reservation（预订） is also a promise. The table was promised twice, and I had to break a promise. I am truly sorry. I admit（承认） that while you were waiting outside the restaurant, I didn’t think of you—not even once. It is awful to have to wait so long. I wish it could’ve been better for you. Thanks again for your review. I want to improve, and I welcome your feedback（反馈意见）. Sarah 46．Who is Joe? A．One of Sarah’s friends. B．A waiter in the restaurant. C．The boss of the restaurant. D．A customer in the restaurant. 47．Why did Joe leave a star for Sarah? A．Because Sarah liked stars. B．Because Joe was not happy about her service. C．Because Joe disliked Sarah’s pizza. D．Because Sarah was a good waitress. 48．What does the underlined word “review” mean? A．opinion B．test C．menu D．reply 49．For which of the following reasons did Sarah say sorry to Joe? A．She was new to the restaurant. B．The restaurant was full. C．She forgot Joe was waiting outside. D．The table was not big enough for eight people. 【答案】46．D 47．B 48．A 49．C 【导语】本文是Sarah写给Joe的信，信中Sarah对Joe对自己餐厅的评价表示感谢，并对自己的服务不尽人意表示道歉。 46．细节理解题。根据“You write that I gave you ‘the worst customer（顾客） service ever.’”可知Joe是一名顾客。故选D。 47．细节理解题。根据“Thank you for leaving a single star in your review of Pizzeria. Your review focuses on my service”以及“You write that I gave you ‘the worst customer（顾客） service ever.’”可知是因为服务不好，所以打了一星。故选B。 48．词义猜测题。根据“You write that I gave you ‘the worst customer（顾客） service ever.’”可知他认为他得到了“有史以来最糟糕的客户服务”，可见这是一个评价，与选项A意义相近。故选A。 49．细节理解题。根据“I am truly sorry. I admit（承认） that while you were waiting outside the restaurant, I didn’t think of you—not even once”可知因为Sarah忘记了Joe在外面等待，所以要给他道歉。故选C。 The Lis are thinking about buying some new furniture for their new flat. They are searching for some information and they see a poster. Welcome! Top Furniture Company provides the best furniture you have ever had. It has the following advantages (优势). ●Easy to Order (订货) 1.Come to our company on East Nanjing Road. 2.Call us at 021-67863256. 3.Get on our website at www.tf.furniture.com/list. 4.E-mail your order to tffumiture@123.com. Tip: You have to reply (回复) our e-mail when you give your final order. ●Easy to Pay 1.Alipay and WeChat payment is highly recommended (推荐). 2.Transfer (转账) to our Shanghai local bank account (账号). ◇Bank of Shanghai Pudong Branch, Yu Kuai 6049 6290 0299 6856 3.Write to the following bank account if you are a foreigner. ◊Bank: The HongKong&Shanghai Kowloon, H.K. Account:201218943989 ◇Tip: To make it easy for you to pay, other payment options (选择) are also available if you want. ●Easy to Deliver We provide door-to-door service for all our customers. 1.Most items can be delivered to your home by Express Mail Service. 2.Regular air shipping (运输) and ocean shipping are also two good choices. Tip: For more information about delivery, please call 021-67863280. 50．If the Lis want to order furniture in Top Furniture Company, they can ________. A．make a phone call to 021-67863280 B．go to the company on West Nanjing Road C．visit their website at www.tf.fumiture.com/list D．write an email to Bank of Shanghai 51．If you are a Canadian, you should choose _________ to pay for your order. A．Bank of Shanghai B．Bank of Pudong Branch C．The Hong Kong Bank D．The Hong Kong&Shanghai Bank 52．Top Furniture Company provides ________ ways to deliver furniture. A．one B．two C．three D．four 53．The underlined word “available” most probably means ________. A．not busy B．ready for use C．too expensive D．cheap enough 54．Which of the following statements is NOT TRUE according to the passage? A．Top Furniture Company is a company that sells furniture. B．You can choose from four ways to order products. C．When you give your final order, you must reply the e-mail. D．If you live in Britain, the furniture can’t be delivered to you. 55．The main purpose (目的) of the poster is to _______. A．show the furniture to the customers B．attract more people to buy the furniture C．teach foreigners how to order the furniture D．tell customers the advantages of shopping online 【答案】50．C 51．D 52．C 53．B 54．D 55．B 【导语】本文主要介绍了顶级家具公司的优势。 50．细节理解题。根据“●Easy to Order (订货)”的相关内容“Get on our website at www.tf.furniture.com/list”可知，如果李家想要在顶级家具公司下单家具，他们可以访问网站www.tf.furniture.com/list。故选C。 51．细节理解题。根据“●Easy to Pay”的内容“3.Write to the following bank account if you are a foreigner.; ◊Bank: The HongKong&Shanghai”可知，如果是外国人，可以选择“香港&上海”银行支付你的订单。故选D。 52．细节理解题。根据“●Easy to Deliver”的内容“1.Most items can be delivered to your home by Express Mail Service.”和“2.Regular air shipping (运输) and ocean shipping are also two good choices.”可知，顶级家具公司提供三种投递家具的方式，分别是特快专递、空运和海运。故选C。 53．词义猜测题。根据“To make it easy for you to pay, other payment options (选择) are also available if you want.”可知，顶级家具公司可通过支付宝、微信支付，还可通过银行转账支付。此外，为了方便客户付款，客户还可通过其他付款方式来支付。划线单词available意为“可用的”，与ready for use“可供使用”近义。故选B。 54．推理判断题。根据“Write to the following bank account if you are a foreigner.”可推知，外国人也可以下订单买家具，既然可以购买，则说明家具也能被寄送到海外。D选项“如果你住在英国，就无法给你寄家具”表述错误。故选D。 55．推理判断题。通读全文可知，本文主要介绍了顶级家具公司的优势，由此可推知，这张海报的主要目的是向人们展现顶级家具公司的优势，以吸引更多人来购买该公司的家具。故选B。 阅读下面一篇短文，判断下列句子是否符合短文内容，符合的用”A”表示，不符合的用”B”表示。 How to sell products online There are many steps involved in building an online store to start selling online. Don’t worry, because our team has written down the process of selling online into a few clear steps for you to follow. ★Choose what products to sell This first step is crucial(至关重要的). It always helps to sell products online; perhaps even a product you create yourself. Give yourself the mindset that no one can sell those items better than you. ★Pick the right name Although in theory, you can do business with any name, you want to pick one that includes the keywords of the products. For example, a name like Baker’s Mart if you happen to sell baking supplies online. Stay away from names which would be hard to remember. ★Build your online store’s website Creating your online store’s website is critical to your success. For this, you have to choose an e-commerce solution that allows you to either build an entire website to sell online or to add a linkage to your existing website if you already have one. ★Select your shipping methods Yet another thing to consider is how you will deliver your products to your customers. And while most online businesses offer free shipping, it’s recommended as you start out to use real-time rates(实时费用) calculated directly from your preferred shipping carrier. In this way, you can avoid any risk associated with losing money on orders by not charging your customers the correct shipping rates. ★Promote and market your online store What good is having an online store if no one goes to it? From large to small online businesses, the key to getting your name “out there” is marketing. Learn more about how to market your online store by checking the full list of e-commerce marketing features. ★Grow your business After your business takes off and starts selling online at an increased rate, you will have to process(处理) those orders and fulfill them as quickly as possible. This might not leave you enough time to provide your customers with excellent customer service. 56．The first step is to choose what products to sell. 57．Pick the right name that includes the keywords of the products. 58．Creating your online store’s website is important to your success. 59．Most online businesses charge for delivery. 60．When we have orders, we should fulfill them as quickly as possible. 【答案】56．A 57．A 58．A 59．B 60．A 【导语】本文介绍了一些如何在线销售产品的步骤及方法。 56．细节理解题。根据“★Choose what products to sell This first step is crucial(至关重要的).”可知，在线销售产品的第一步是选择卖什么产品，故选A。 57．细节理解题。根据“Although in theory, you can do business with any name, you want to pick one that includes the keywords of the products. For example, a name like Baker’s Mart if you happen to sell baking supplies online.”可知，选名字时要选择包含产品关键字的正确名称，故选A。 58．细节理解题。根据“Creating your online store’s website is critical to your success.”可知，创建在线商店网站对你的成功至关重要，故选A。 59．细节理解题。根据“And while most online businesses offer free shipping”可知，大多数在线企业都免费送货，故选B。 60．细节理解题。根据“After your business takes off and starts selling online at an increased rate, you will have to process(处理) those orders and fulfill them as quickly as possible.”可知，当接到订单时，应该尽快完成，故选A。 五、任务型阅读 阅读下面的短文，根据短文内容回答问题。 The Comet Zone store at our school is more than just a shop. It is a place where students can have real-world business experience while getting Mason spirit wear(彰显学校精神的运动装). It lies in the center of the school. With beautiful artwork and colorful clothing put on its wall and other things shown on the shelves, it looks fascinating. The Comet Zone is run by students, giving them a chance to learn business ideas in a hands-on(动手的) environment. From managing inventory(库存) and marketing in the store to providing good customer service, students get valuable experience in business. The shop has many kinds of spirit wear including T-shirts, sweatshirts and hats. Although they have low prices and good quality, the school’s Comet mascot(吉祥物) on them matters most in our eyes. And it makes many students, parents and alumni(校友) come to buy these things. There are also many seasonal events at the Comet Zone. During Halloween, the shop sells “Boo Bags” that students can buy for only 3 dollars (about 21 yuan). They include treats and Halloween gifts that can be given to their friends. Everyone lights up when they get a gift bag from their friends. The Comet Zone gives students a sense of school pride. The shop is a center of activity, with students and community members stopping in to check out the latest products and connect with others who share their love for the school. It’s really a valuable resource(资源) for both the school and the community. 61．Where is the Comet Zone store in the school? 62．What can the students working at the store get? 63．Which do the shoppers care most, the low prices, good quality or the school’s Comet mascot? 64．Do people feel happy when they get a gift bag from their friends? 65．How does the Comet Zone make students feel? 【答案】61．In the center of the school. 62．Valuable experience in business. 63．The school’s Comet mascot. 64．Yes, they do. 65．Proud. 【导语】本文是一篇说明文，介绍学校学校的彗星区商店。 61．根据“It lies in the center of the school.”可知，它位于学校的中心。故填In the center of the school. 62．根据“students get valuable experience in business”可知，学生可以获得宝贵的商业经验，故填Valuable experience in business. 63．根据“Although they have low prices and good quality, the school’s Comet mascot(吉祥物) on them matters most in our eyes.”可知，虽然它们价格便宜，质量好，但学校的彗星吉祥物在我们眼中最重要。故填The school’s Comet mascot. 64．根据“Everyone lights up when they get a gift bag from their friends.”可知，当每个人从他们的朋友那里得到一个礼物袋时，他们都很高兴。故填Yes, they do. 65．根据“The Comet Zone gives students a sense of school pride.”可知，彗星区给学生一种学校自豪感。故填Proud. 六、选词填空 Complete the following passage with the words in the box. Each can only be used once(将下列单词填入空格。每空格限填一词，每词只能填一次） A．angrily B．patiently C．solve   D．monitor E. dark F. strange The man who works at the computer service center got a phone call from a troubled customer one day, so the man began to help the customer 66 the computer problem. “The words just disappeared,” the customer reported, “and the screen is totally blank.”, “Is the computer 67 plugged in?” asked the man at the service center. “What’s a computer monitor?” The customer didn’t seem to know a lot about computers. “It’s the thing that looks like a TV,” answered the man 68 . “Okay. But sir, I cannot see the plug.” “Can you get under the desk so you can see it?” “No. The office is too 69 , I still can’t see it.” “All right, can you turn on the lights in your office?” the man almost laughed. “Well, I can’t.” “Why not?” the man felt very 70 . “Because there’s a power outage (停电). At this point the man works in the service center says, “Hey, do you still have the boxes, the little book and other stuff that came together with your computer?” The customer said yes. “Good! Go get them, unplug your computer and pack it up and take it back to the store you bought it.” “Okay. But what will I tell them?” “Tell them you’re too stupid to own a computer.” 【答案】66．C 67．D 68．B 69．E 70．F 【导语】本文是一则计算机服务中心的工作人员和一位顾客的对话。 66．句意：一天，在计算机服务中心工作的男子接到一位有问题的客户的电话，于是该男子开始帮助客户解决计算机问题。根据“The man who works at the computer service center got a phone call from a troubled customer one day...”可知，工作人员接到一位陷入困境的客户的电话，所以应该是帮助客户解决计算机问题，solve“解决”，help sb. do sth.“帮助某人做某事”，固定句式，所以此处用动词原形。故选C。 67．句意：“电脑显示器插上电源了吗？”服务中心的男子问道。根据“What’s a computer monitor?”可知，此处是工作人员问客户电脑显示器是否插上电源，monitor“电脑显示器”，名词作主语；根据Is可知，此处需用单数形式。故选D。 68．句意：“这是一个看起来像电视的东西，”男人耐心地回答。根据“It’s the thing that looks like a TV,”可知，男子很耐心的解答，patiently“耐心地”，副词修饰动词，故选B。 69．句意：“没有。办公室太暗了，我还是看不见。”根据“ I still can’t see it.”可知，办公室太暗了，所以她还是看不见，dark“黑暗的”，形容词作表语，故选E。 70．句意：“为什么不呢？”这个男人觉得很奇怪。根据“Why not?”可知，男子觉得很奇怪所以提出疑问，strange”奇怪的“，形容词作表语，故选F。 Complete the following passage with the words and phrases in the box. Each item can be used only once(选择下列单词或词组填入空格，完成短文，每空格限填一词，每词只能用一次) A．  At   B．busy   C． talking to    D．pay    E. still     F. on Betty Kwan has an unusual new company called “It's Done”. She does errands(跑腿) for 71 people. She'll mail your letters at the post office, pick up your medicine at the drugstore and even go shopping at a supermarket for you. Her customers 72 for each hour of her service. Betty got the idea for “It's done.” While she was working in an office. 'I never had enough time for all my errands. I had to run to the bank 73 my lunch time, and the post office, and the dry cleaner's. I was always rushing. I really wished someone could do all those things for me. When I mentioned this to my friends, they all said it sounded a great idea for a business. And that's how it started. Betty is 74 very busy. "Yesterday, I went to the post office and then to the airport. Today I have to buy presents for all the secretaries in the company. But it's always interesting, and I really love 75 my customers.” 【答案】71．B 72．D 73．A 74．E 75．C 【分析】文章介绍的是Betty Kwan成立了一家名为“It’s Done”的公司，帮助忙碌的人跑腿，例如寄信、取药、购物等。Betty总是很忙碌。她为能够帮助别人感到高兴。 71．句意：她为忙碌的人办事。 根据句意理解及句中的She does errands(跑腿) for且空格后面有名词people可知，这里需要一个形容词，在句中作定语修饰后面的名词，且这里表达的是“忙碌的”，所以这里应该用busy，故选B。 72．句意：她的顾客为她每小时的服务付费。 根据句意理解及空格后的each hour of her service可知，这里表达的是“付费”，英语是短语pay for，而文中用的是一般现在时，句子主语是复数名词，所以这里的动词用原形，故选D。 73．句意：午饭时间我得去银行，邮局，干洗店，我总是赶时间。 根据句意理解可知，这里表达的是“在午餐时间”，英语中表达“在……时间”等具体的时间点时，要用的介词是at，故选A。 74．句意：贝蒂仍然很忙。 根据句意理解及后句Yesterday, I went to the post office and then to the airport. Today I have to buy presents for all the secretaries in the company. 昨天，我去了邮局，然后去了机场。今天我要给公司所有的秘书买礼物。可知这里表达的是“仍然很忙”，所以这里应该用still，故选E。 75．句意：但它总是很有趣，我真的很喜欢和我的客户交谈。 根据句意理解可知，这里表达的是“与某人交谈”，英语是talk to sb，而这里表达的是“喜欢做某事”，英语是love doing sth，所以这里要用talking to，故选C。 七、书面表达 76．书面表达 假如你是Simon, 你购买了某公司生产的手机，但出现故障。请根据下列要点，给该公司售后服务部写一封电子邮件。 存在问题 1. 买了两个半月。 花了1000多元钱。 2. 上周出现问题。不能发短信，也不能打电话。 3. 前几天去店里让人修理，被告知不值得维修。换新手机至少等三个月。 感受和要求 1. I feel… 2. I hope… 注意：1.词数90左右。短文的开头和结尾已写好，不计入总词数； 2.短文应把表格中所示内容表达完整，句式规范，字迹工整； 3.省略部分作2-3句合理发挥，使条理清晰，内容完整，意思连贯。 Dear Sir, I am writing to you for the mobile phone by your company. __________________________________________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________ Thank you for your attention. Yours sincerely Simon 【答案】I am writing to you for the mobile phone by your company. I have had it for two and a half months. It cost me more than one thousand yuan. But it went wrong last week. I couldn’t send text messages and I couldn’t make phone calls, either. I had it fixed in the shop the other day. I was told that it was not worth fixing. If I want to change a new one, I need to wait for at least three months. I feel sorry that I have bought a mobile phone like this. I hope to have a new one, or I want my money back. 【详解】试题分析：这是一篇材料作文。所给材料内容比较详细，层次清楚，我们要做的就是用英语把这些内容表达出来。动笔前要认真审题，深入挖掘题材内涵，不可遗漏要点，并适当发挥。行文时要注意书信格式及语言，注意人称、时态的搭配及主谓一致问题，同时保持上下文联系紧密，符合逻辑关系。 写作亮点: 这篇短文涵盖了题目要求的所有要点内容，格式正确，表达准确，意思连贯，符合逻辑。在文章的结构组织上使用了简单句和复合句，文章脉络清晰，自然流畅。同时，文章还使用了一些常用的句式和短语，这为文章增色不少。 考点：材料作文。 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 $$