专业课综合训练卷（2）-河南省旅游类考纲百套卷第96卷

河南省《旅游类考纲百套卷》 第95卷编写说明：《旅游类专业考纲百套卷》，是依据河南省职教高考旅游类专业对口升学考纲编写，本套试卷共100份由三个部分组成。第一部分是知识点训练卷，每个考点1-4份试卷共70份；第二部分是常考题训练卷，每个课程2-6份训练卷，五门课程共20份；第三个部分是专业综合训练卷，参考历年来旅游类专业知识真题试卷，编写的10份专业综合卷。 本试卷是《旅游类专业考纲百套卷》的第96卷，为专业课综合训练卷（2），其内容包括2个部分：一、旅游英语；二、餐饮服务与管理。 专业课综合训练卷（2） 考试时间120分钟 满分200分 班级 姓名 学号 成绩 一、选择题（旅游英语1-10题；补全对话11-18题；阅读理解19-25题；餐饮服务与管理26-45。每小题2分，共90分，每小题中只有一个选项是正确的） 1. 热水瓶( ) A.wardrobe B.curtain C.conditioner D.thermos 【答案】D 2. 旅游行程( ) A. arrangement B. marvelous C. request D. itinerary 【答案】D 3. 合作( ) A.understanding B.wonderful C.cooperation D.reasonable 【答案】C 4. 太极拳( ) A.western boxing B.boxing C.shadowboxing D.martial arts 【答案】C 5. 接待员( ) A. reception B. receptionist C. reservationist D. Attendant 【答案】B 6. 外宿房( ) A. EB B. SO C. VD D. LB 【答案】B 7. 入住登记表( ) A. exchange memo B. waiting list C. turn-down service D.registration form 【答案】D 8. 石窟 ( ) A. temple B. tower C. museum D. grotto 【答案】D 9. 收银员( ) A. cashier B. accountant C. bellboy D. chef 【答案】A 10. 客房部经理( ) A. housekeeping B. housekeeper C. chamber D. chambermaid 【答案】B Dialogue-1 （R-Receptionist G-Guest） R:Good afternoon,sir.May I help you? G:11. R:12. G:I have been waiting in my suite for nearly half an hour,but one piece of my baggage hasn't been sent up yet.What's the matter? R:Oh,I'm awfully sorry,sir.May I have your name and room number,please? G:13. R:Thank you,Mr.Bellow.Would you give me some features of your baggage? G:14. R: Is your name-tag attached to it? G:Yes,of course. R:Mr.Bellow,I'm afraid that your suitcase has been put at the wrong place.I will ask the porter to find it and send it to your room as soon as possible. G:All right.But don't keep me waiting too long. R:I'm sorry to have inconvenienced you.I assure you such things will never happen again.A. Yes,you can certainly help me a lot. B. Bellow.Henry Bellow.Room 606 C. Sure,it's just an ordinary medium-sized black suitcase D. Excuse me,but what seems to be the problem,sir? 【答案】A D B C Dialogue-2 （R-Room Attendant G-Guest） G:Do you have a transformer for my husband's electric razor? R:15. G:And I'd like a hair dryer sometime tomorrow. R:16. G:Yes,I remember.What is the housekeeping extension? R:17. G:You've been ever so helpful,thanks. R:18. A .We have many articles on loan to guests.Just refer to your “Service Directory” B. Don't mention it.Good night,madam.And do have a very pleasant evening C. I'll send one up immediately D. Just dial 6,please. 【答案】C A D B 阅读理解19-25题（阅读下列短文，并根据文章内容选择最佳答案，讲所选答案的序号填在答题卡上） Passage 1 The most popular kinds of snacks are hot dogs and hamburgers."Hot dog"is also called “frank”(short term for “frankfurter”)and that is a sort of smoked sausage.“Hamburger”,which is also called “burger”,is a patty of broiled chopped beef.Both hot dogs and hamburgers are served on bread rolls.But in recent years,Italian Pizza and Kentucky Fried Chicken are becoming more and more the favorite varieties of fast food of the people.To go with such food, you may choose some sauces and vegetables without extra charges. Very often,you will find drugstores serving coffee,tea,other drinks and light meals, sometimes even rather square meals.Drugstores are open from early in the morning till late at night,very convenient and inexpensive. Tips are generally not required at cafeterias where you serve yourselves.They are not required at snack bars or drugstores either although most people do leave some small change under their plates. Then you have bars and“cocktail lounges”.Here people gather to drink and enjoy themselves.Bars and cocktail lounges are darker than what you may be accustomed to.There alcoholic drinks are served.If you prefer your drinks at room temperature,be sure to say “no ice” or“straight up".Americans like most of their drinks “on the rocks”.In some states,people must be at least 21 years old to be allowed to enter an establishment that serves alcoholic beverages. People who are youthful in appearance should carry proof of their age when entering such establishments. Choose the best answer according to the passage. 19.Where is not a place for fast food?（ ） A. A snack bar. B. A drugstore. C. A restaurant. D. A cafeteria. 【答案】C 20.What is the reason for people to go to the “cocktail lounges”?（ ） A.To drink“on the rocks”. B.To have their favorite fast food. C.To have drinks at room temperature. D.To drink and enjoy themselves. 【答案】D 21.What is the place where Americans usually pay tips? （ ） A. A snack bar. B. A drugstore. C. A restaurant. D. A cafeteria. 【答案】C 22. What is not fast food?（ ） A. A hot dog B. A hamburger C. An“on the rock”drink. D. Kentucky Fried Chicken. 【答案】C Passage 2 The first true piece of sports equipment that man invented was the ball. In ancient Egypt,as everywhere,throwing stones was a favorite children's game.But a badly thrown rock could hurt a child.Looking for something less dangerous to throw,the Egyptians made what were probably the first balls. At first,balls were made of grass or leaves held together by vines.Later they were made of pieces of animal skin sewed together and filled with feather or hay. Even though the Egyptians were warlike,they found time for peaceful games.Before long they had developed a number of ball games,each with its own set of rules.Perhaps they played ball games more for instruction than for fun.Ball playing was thought of mainly as a way to teach young men the speed and skill they would need for war. Choose the best answer according to the passage. 23. The ball was probably invented because A. throwing stones often caused injuries B. throwing stones was not fun C. games with stones did not have rules D. rocks were too heavy to throw 【答案】A 24. The first balls were probably made of A. animal skins filled with rocks B. twists C. bags filled with hay or feather D. grass and leaves tied with vines 【答案】D 25. This passage says that the Egyptians played A. many different games with balls B. many different kinds of games C. only one ball game D. different games with same rules 【答案】A 餐饮服务与管理26-45题 26. 餐饮服务只能当次享用，过时则不能再使用，说明餐饮服务具有（ ） A. 无形性 B. 一次性 C. 直接性 D. 差异性 【答案】B 27. 轻托操作方法的第一个步骤是（ ） A. 装盘 B. 卸盘 C. 起盘 D. 理盘 【答案】D 28. 食用西餐开胃菜时的刀具是（ ） A. 正餐刀 B. 头盘刀 C. 牛排刀 D. 黄油刀 【答案】B 29. 西餐零点摆台要求装饰盘盘边离桌边约 cm。（ ） A. 1 B. 2 C. 3 D. 4 【答案】B 30. 将原料在汤中勾荧的烹调方法是（ ） A. 蒸 B. 炖 C. 烹 D. 烩 【答案】D 31. 早餐服务首先应完成的工作是（ ） A. 问茶开位 B. 餐前准备 C. 开餐服务 D. 清理台面 【答案】B 32. 大型宴会开始前15分钟左右摆上冷盘，可预先斟倒（ ） A. 白酒 B. 咖啡 C. 啤酒 D. 红葡萄酒 【答案】D 33. 西餐烹制时，表面焦黄，中间为红色生肉，装盘后血水渗出的牛肉的火候为（ ） A. 一成熟 B. 三成熟 C. 五成熟 D. 七成熟 【答案】A 34. 用多油、旺火或中小火使原料成熟的烹调方法是（ ） A. 烤 B. 焖 C. 炸 D. 煎 【答案】C 35. 西餐宴会服务时，客人用过头盘后上的第一道菜肴是（ ） A. 汤 B. 甜点 C. 鱼类 D. 肉类 【答案】A 36. 山西汾酒的香型属于（ ） A. 清香型 B. 浓香型 C. 酱香型 D. 米香型 【答案】A 37. 酒吧中，陈列酒品时需横放的是（ ） A. 白酒 B. 啤酒 C. 葡萄酒 D. 黄酒 【答案】C 38. 餐饮安全防范的重点区域是（ ） A. 餐厅 B. 宴会厅 C. 厨房 D. 咖啡厅 【答案】C 39. 酒店在岗培训的对象是（ ） A. 领班 B. 主管 C. 新员工 D. 老员工 【答案】D 40. 标志着中国古代烹调的最高水平。（ ） A. 地方菜 B. 官府菜 C. 宫廷菜 D. 素菜 【答案】C 41. 迎宾员准备好菜单，在开餐前 分钟站在餐厅门口指定位置，恭候客人的到来。 （ ） A. 2 B. 5 C. 10 D. 15 【答案】B 42. 从 开始为客人服务调味酱油或者醋。（ ） A. 主人 B. 主宾 C. 女主人 D. 女主宾 【答案】B 43. 分让拔丝菜肴必须配以（ ） A. 热开水 B. 冷开水 C. 甜酱 D. 餐勺 【答案】B 44. 分让鸡、鸭等整形类菜肴时，要按鸡、鸭类菜肴的 来进行分割或分派，要保证形状完整和均匀。（ ） A. 部位 B. 身体结构 C. 顺序 D. 服务方式 【答案】B 45. 可以不经陈酿直接装瓶销售。（ ） A. 威士忌 B. 白兰地 C. 特基拉 D. 朗姆酒 【答案】B 二、判断题（旅游英语46-55题；餐饮服务与管理56-65题；每小题1分，共20分，每小题A选项代表正确，B选项代表错误） 46. A walk-in guest is a customer who comes without room booking.（ ） 【答案】A 47. We always say service first and profit foremost in hotel industry. （ ） 【答案】B 48. Most of the information a foreign guest should fill in the registration form is found in his or her passport.（ ） 【答案】A 49. It makes no difference between Wushu and yoga. （ ） 【答案】B 50. Chinese Kongfu is very helpful. （ ） 【答案】A 51. Each player is allowed to bowl two balls in each frame. （ ） 【答案】A 52. In order to handle a complaint,the guide should remain calm,polite and responsible.（ ） 【答案】A 53. Listen carelessly is the key to handle a complaint. （ ） 【答案】B 54. As a guide,you should check back with the guests to see if their problems are actually solved to their satisfaction. （ ） 【答案】A 55. You should give some explanations to your guests without feelings.（ ） 【答案】B 56. 餐桌、餐具是使餐饮服务易于实现的产品。（ ） 【答案】B 57. 客前烹制是一种能渲染气氛、体现水准、促进销售的服务方式。（ ） 【答案】A 58. 中餐厅的主题选择决定了餐厅的个性和特色，装饰和布置都以此为中心。（ ） 【答案】A 59. 美式菜被公认为西餐的代表。（ ） 【答案】B 60. 西餐午餐、晚餐服务中最先食用的菜肴使用的餐具放在最外侧。（ ） 【答案】A 61. 五粮液产于四川省泸州市，是以高粱为主要原料的浓香型白酒。（ ） 【答案】B 62. 菜单需要说明菜点的规格与对应的价格，如例份(小份)、中份、大份、个、盅、碗、克、条和只等对应的价格。中餐菜单小份一般供2~4人用，中份供4~6人用，大份供8~10人用。（ ） 【答案】A 63. 情感激励、目标激励、成长激励、奖金激励和榜样激励都属于精神激励的范畴。（ ） 【答案】B 64. 服务质量是饭店生存和发展的基础。（ ） 【答案】A 65. 餐饮部库房的钥匙一旦丢失，为不影响物品的领用，应及时配制。（ ） 【答案】B 旅游英语（40分） 三、选词填空（每小题2分，共20分。请用方块内所给的词或词组补全句子，并将其适当形式填在相应的位置） 66. May I do the service for you now?make housekeeping disturb come to deposit turn-down shop leave for take off Do Not Disturb 【答案】turn-down 67. Please hang“ ”sign outside my door after bringing the water. 【答案】Do Not Disturb 68. .May I come in? 【答案】Housekeeping 69. I am Beijing next Monday. 【答案】leaving for 70. What time would you like me to up your room? 【答案】make 71. Sorry to you,madam. 【答案】disturb 72. Please pay 500 RMB as in advance. 【答案】deposit 73. I’ll go with my friends around 19:00. 【答案】shopping 74. One foreign guest is the Business Center of the hotel. 【答案】coming to 75. There are eight flights every day.One at about 2:30 p.m.. 【答案】takes off 四、汉译英（每小题4分，共20分，请写出下列句子的翻译） 76. 我也从中国电影中听说过气功。 【答案】I also heard of Qigong from Chinese movies. 77. 我听说河南的工艺品以做工精细而著称。 【答案】I've been told that arts and crafts made in Henan are famous for their workmanship. 78. 你能给我推荐些什么吗? 【答案】What can you recommend? 79. 能给我一些建议吗? 【答案】Can you give me some advice? 80. 你有特殊的要求吗? 【答案】Do you have something special in mind? 餐饮服务与管理（50分） 五、名词解释题（每小题3分，共12分） 81. 服务酒吧 【答案】一般在中餐厅、西餐厅和各种娱乐设施中设置，根据餐厅性质的主题选择相 应的酒水供应。 82. 餐饮服务的无形性 【答案】就餐客人只有在购买并享用餐饮产品后，才能凭借其生理与心理满足程度来评估其优劣。 83. 服务态度 【答案】餐饮服务人员在对客服务过程中体现出来的主观意向和心理状态，其好坏直接影响到客人的心理感受。 84. 重托 【答案】托载较重的菜点和物品时使用的方法，所托重量一般在10 kg左右。 六、简答题（4小题，共25分） 85. 餐饮部组织机构设置的原则是什么? 【答案】(1)精简：在组织机构设置时，尽量减少层次，讲求实效，避免机构臃肿，人浮于事。 (2)统一：机构设置要符合统一领导的原则。 (3)自主：各部门、各环节能够自主地履行职能。 (4)效率：机构设置的最高原则，是衡量精简、统一、自主程度的标准之一。 86. 餐饮产品的销售特点有哪些? 【答案】 (1)餐饮销售量受经营空间的限制； (2)餐饮销售量受就餐时间的限制； (3)餐饮企业固定成本及变动费用较高； (4)餐饮销售量受就餐环境的影响； (5)餐饮企业的资金周转较快。 87. 餐饮服务的内容包括哪些? 【答案】(1)辅助性设备、设施。如桌椅、餐具、服务用品。 (2)使餐饮服务易于实现的产品。如菜肴、酒水。 (3)显性的服务。即消费者感受到的各种利益。 (4)隐性的服务。即消费者的心理感受或附属于服务的特质。 88. 餐厅布件包括哪些? 【答案】(1)台布； (2)装饰布； (3)餐巾和围嘴； (4)台布垫； (5)桌裙； (6)其他布件：“十”字形台布、托盘垫巾、服务布巾、椅套。 七、论述题（13分） 89. 论述餐饮企业如何通过服务创新提升顾客满意度和忠诚度？ 【答案示例】餐饮企业提升顾客满意度和忠诚度，服务创新是不可或缺的关键环节。以下是几种通过服务创新实现这一目标的有效策略： 个性化服务： 定制化菜单：根据顾客的饮食偏好、健康需求或特殊节日提供定制化菜单，如低脂、素食、儿童餐等。 专属服务：对常客建立档案，记录其偏好，提供个性化的推荐和服务，如生日优惠、专属座位等。 技术融合： 智能点餐系统：利用平板电脑或手机APP进行点餐，减少等待时间，提升点餐效率。 数据分析：通过大数据分析顾客行为，预测消费趋势，为菜品研发和服务优化提供数据支持。 环境创新： 主题餐厅：打造具有特色的主题餐厅，如复古风、海洋风、动漫主题等，增强顾客的就餐体验。 氛围营造：利用灯光、音乐、装饰等手段营造舒适的就餐环境，提升顾客的整体感受。 互动体验： 烹饪表演：在餐厅内设置开放式厨房，让顾客观看厨师烹饪过程，增加互动性和趣味性。 DIY活动：组织顾客参与制作简单菜品或甜点，提升顾客的参与感和成就感。 增值服务： 免费接送服务：为特定区域的顾客提供接送服务，增加便利性。 外卖配送：与第三方平台合作或自建配送团队，提供便捷的外卖服务，拓宽销售渠道。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$ 河南省《旅游类考纲百套卷》 第95卷编写说明：《旅游类专业考纲百套卷》，是依据河南省职教高考旅游类专业对口升学考纲编写，本套试卷共100份由三个部分组成。第一部分是知识点训练卷，每个考点1-4份试卷共70份；第二部分是常考题训练卷，每个课程2-6份训练卷，五门课程共20份；第三个部分是专业综合训练卷，参考历年来旅游类专业知识真题试卷，编写的10份专业综合卷。 本试卷是《旅游类专业考纲百套卷》的第96卷，为专业课综合训练卷（2），其内容包括2个部分：一、旅游英语；二、餐饮服务与管理。 专业课综合训练卷（2） 考试时间120分钟 满分200分 班级 姓名 学号 成绩 一、选择题（旅游英语1-10题；补全对话11-18题；阅读理解19-25题；餐饮服务与管理26-45。每小题2分，共90分，每小题中只有一个选项是正确的） 1. 热水瓶( ) A.wardrobe B.curtain C.conditioner D.thermos 2. 旅游行程( ) A. arrangement B. marvelous C. request D. itinerary 3. 合作( ) A.understanding B.wonderful C.cooperation D.reasonable 4. 太极拳( ) A.western boxing B.boxing C.shadowboxing D.martial arts 5. 接待员( ) A. reception B. receptionist C. reservationist D. Attendant 6. 外宿房( ) A. EB B. SO C. VD D. LB 7. 入住登记表( ) A. exchange memo B. waiting list C. turn-down service D.registration form 8. 石窟 ( ) A. temple B. tower C. museum D. grotto 9. 收银员( ) A. cashier B. accountant C. bellboy D. chef 10. 客房部经理( ) A. housekeeping B. housekeeper C. chamber D. chambermaid Dialogue-1 （R-Receptionist G-Guest） R:Good afternoon,sir.May I help you? G:11. R:12. G:I have been waiting in my suite for nearly half an hour,but one piece of my baggage hasn't been sent up yet.What's the matter? R:Oh,I'm awfully sorry,sir.May I have your name and room number,please? G:13. R:Thank you,Mr.Bellow.Would you give me some features of your baggage? G:14. R: Is your name-tag attached to it? G:Yes,of course. R:Mr.Bellow,I'm afraid that your suitcase has been put at the wrong place.I will ask the porter to find it and send it to your room as soon as possible. G:All right.But don't keep me waiting too long. R:I'm sorry to have inconvenienced you.I assure you such things will never happen again.A. Yes,you can certainly help me a lot. B. Bellow.Henry Bellow.Room 606 C. Sure,it's just an ordinary medium-sized black suitcase D. Excuse me,but what seems to be the problem,sir? Dialogue-2 （R-Room Attendant G-Guest） G:Do you have a transformer for my husband's electric razor? R:15. G:And I'd like a hair dryer sometime tomorrow. R:16. G:Yes,I remember.What is the housekeeping extension? R:17. G:You've been ever so helpful,thanks. R:18. A .We have many articles on loan to guests.Just refer to your “Service Directory” B. Don't mention it.Good night,madam.And do have a very pleasant evening C. I'll send one up immediately D. Just dial 6,please. 阅读理解19-25题（阅读下列短文，并根据文章内容选择最佳答案，讲所选答案的序号填在答题卡上） Passage 1 The most popular kinds of snacks are hot dogs and hamburgers."Hot dog"is also called “frank”(short term for “frankfurter”)and that is a sort of smoked sausage.“Hamburger”,which is also called “burger”,is a patty of broiled chopped beef.Both hot dogs and hamburgers are served on bread rolls.But in recent years,Italian Pizza and Kentucky Fried Chicken are becoming more and more the favorite varieties of fast food of the people.To go with such food, you may choose some sauces and vegetables without extra charges. Very often,you will find drugstores serving coffee,tea,other drinks and light meals, sometimes even rather square meals.Drugstores are open from early in the morning till late at night,very convenient and inexpensive. Tips are generally not required at cafeterias where you serve yourselves.They are not required at snack bars or drugstores either although most people do leave some small change under their plates. Then you have bars and“cocktail lounges”.Here people gather to drink and enjoy themselves.Bars and cocktail lounges are darker than what you may be accustomed to.There alcoholic drinks are served.If you prefer your drinks at room temperature,be sure to say “no ice” or“straight up".Americans like most of their drinks “on the rocks”.In some states,people must be at least 21 years old to be allowed to enter an establishment that serves alcoholic beverages. People who are youthful in appearance should carry proof of their age when entering such establishments. Choose the best answer according to the passage. 19.Where is not a place for fast food?（ ） A. A snack bar. B. A drugstore. C. A restaurant. D. A cafeteria. 20.What is the reason for people to go to the “cocktail lounges”?（ ） A.To drink“on the rocks”. B.To have their favorite fast food. C.To have drinks at room temperature. D.To drink and enjoy themselves. 21.What is the place where Americans usually pay tips? （ ） A. A snack bar. B. A drugstore. C. A restaurant. D. A cafeteria. 22. What is not fast food?（ ） A. A hot dog B. A hamburger C. An“on the rock”drink. D. Kentucky Fried Chicken. Passage 2 The first true piece of sports equipment that man invented was the ball. In ancient Egypt,as everywhere,throwing stones was a favorite children's game.But a badly thrown rock could hurt a child.Looking for something less dangerous to throw,the Egyptians made what were probably the first balls. At first,balls were made of grass or leaves held together by vines.Later they were made of pieces of animal skin sewed together and filled with feather or hay. Even though the Egyptians were warlike,they found time for peaceful games.Before long they had developed a number of ball games,each with its own set of rules.Perhaps they played ball games more for instruction than for fun.Ball playing was thought of mainly as a way to teach young men the speed and skill they would need for war. Choose the best answer according to the passage. 23. The ball was probably invented because A. throwing stones often caused injuries B. throwing stones was not fun C. games with stones did not have rules D. rocks were too heavy to throw 24. The first balls were probably made of A. animal skins filled with rocks B. twists C. bags filled with hay or feather D. grass and leaves tied with vines 25. This passage says that the Egyptians played A. many different games with balls B. many different kinds of games C. only one ball game D. different games with same rules 餐饮服务与管理26-45题 26. 餐饮服务只能当次享用，过时则不能再使用，说明餐饮服务具有（ ） A. 无形性 B. 一次性 C. 直接性 D. 差异性 27. 轻托操作方法的第一个步骤是（ ） A. 装盘 B. 卸盘 C. 起盘 D. 理盘 28. 食用西餐开胃菜时的刀具是（ ） A. 正餐刀 B. 头盘刀 C. 牛排刀 D. 黄油刀 29. 西餐零点摆台要求装饰盘盘边离桌边约 cm。（ ） A. 1 B. 2 C. 3 D. 4 30. 将原料在汤中勾荧的烹调方法是（ ） A. 蒸 B. 炖 C. 烹 D. 烩 31. 早餐服务首先应完成的工作是（ ） A. 问茶开位 B. 餐前准备 C. 开餐服务 D. 清理台面 32. 大型宴会开始前15分钟左右摆上冷盘，可预先斟倒（ ） A. 白酒 B. 咖啡 C. 啤酒 D. 红葡萄酒 33. 西餐烹制时，表面焦黄，中间为红色生肉，装盘后血水渗出的牛肉的火候为（ ） A. 一成熟 B. 三成熟 C. 五成熟 D. 七成熟 34. 用多油、旺火或中小火使原料成熟的烹调方法是（ ） A. 烤 B. 焖 C. 炸 D. 煎 35. 西餐宴会服务时，客人用过头盘后上的第一道菜肴是（ ） A. 汤 B. 甜点 C. 鱼类 D. 肉类 36. 山西汾酒的香型属于（ ） A. 清香型 B. 浓香型 C. 酱香型 D. 米香型 37. 酒吧中，陈列酒品时需横放的是（ ） A. 白酒 B. 啤酒 C. 葡萄酒 D. 黄酒 38. 餐饮安全防范的重点区域是（ ） A. 餐厅 B. 宴会厅 C. 厨房 D. 咖啡厅 39. 酒店在岗培训的对象是（ ） A. 领班 B. 主管 C. 新员工 D. 老员工 40. 标志着中国古代烹调的最高水平。（ ） A. 地方菜 B. 官府菜 C. 宫廷菜 D. 素菜 41. 迎宾员准备好菜单，在开餐前 分钟站在餐厅门口指定位置，恭候客人的到来。 （ ） A. 2 B. 5 C. 10 D. 15 42. 从 开始为客人服务调味酱油或者醋。（ ） A. 主人 B. 主宾 C. 女主人 D. 女主宾 43. 分让拔丝菜肴必须配以（ ） A. 热开水 B. 冷开水 C. 甜酱 D. 餐勺 44. 分让鸡、鸭等整形类菜肴时，要按鸡、鸭类菜肴的 来进行分割或分派，要保证形状完整和均匀。（ ） A. 部位 B. 身体结构 C. 顺序 D. 服务方式 45. 可以不经陈酿直接装瓶销售。（ ） A. 威士忌 B. 白兰地 C. 特基拉 D. 朗姆酒 二、判断题（旅游英语46-55题；餐饮服务与管理56-65题；每小题1分，共20分，每小题A选项代表正确，B选项代表错误） 46. A walk-in guest is a customer who comes without room booking.（ ） 47. We always say service first and profit foremost in hotel industry. （ ） 48. Most of the information a foreign guest should fill in the registration form is found in his or her passport.（ ） 49. It makes no difference between Wushu and yoga. （ ） 50. Chinese Kongfu is very helpful. （ ） 51. Each player is allowed to bowl two balls in each frame. （ ） 52. In order to handle a complaint,the guide should remain calm,polite and responsible.（ ） 53. Listen carelessly is the key to handle a complaint. （ ） 54. As a guide,you should check back with the guests to see if their problems are actually solved to their satisfaction. （ ） 55. You should give some explanations to your guests without feelings.（ ） 56. 餐桌、餐具是使餐饮服务易于实现的产品。（ ） 57. 客前烹制是一种能渲染气氛、体现水准、促进销售的服务方式。（ ） 58. 中餐厅的主题选择决定了餐厅的个性和特色，装饰和布置都以此为中心。（ ） 59. 美式菜被公认为西餐的代表。（ ） 60. 西餐午餐、晚餐服务中最先食用的菜肴使用的餐具放在最外侧。（ ） 61. 五粮液产于四川省泸州市，是以高粱为主要原料的浓香型白酒。（ ） 62. 菜单需要说明菜点的规格与对应的价格，如例份(小份)、中份、大份、个、盅、碗、克、条和只等对应的价格。中餐菜单小份一般供2~4人用，中份供4~6人用，大份供8~10人用。（ ） 63. 情感激励、目标激励、成长激励、奖金激励和榜样激励都属于精神激励的范畴。（ ） 64. 服务质量是饭店生存和发展的基础。（ ） 65. 餐饮部库房的钥匙一旦丢失，为不影响物品的领用，应及时配制。（ ） 旅游英语（40分） 三、选词填空（每小题2分，共20分。请用方块内所给的词或词组补全句子，并将其适当形式填在相应的位置） 66. May I do the service for you now?make housekeeping disturb come to deposit turn-down shop leave for take off Do Not Disturb 67. Please hang“ ”sign outside my door after bringing the water. 68. .May I come in? 69. I am Beijing next Monday. 70. What time would you like me to up your room? 71. Sorry to you,madam. 72. Please pay 500 RMB as in advance. 73. I’ll go with my friends around 19:00. 74. One foreign guest is the Business Center of the hotel. 75. There are eight flights every day.One at about 2:30 p.m.. 四、汉译英（每小题4分，共20分，请写出下列句子的翻译） 76. 我也从中国电影中听说过气功。 77. 我听说河南的工艺品以做工精细而著称。 78. 你能给我推荐些什么吗? 79. 能给我一些建议吗? 80. 你有特殊的要求吗? 餐饮服务与管理（50分） 五、名词解释题（每小题3分，共12分） 81. 服务酒吧 82. 餐饮服务的无形性 83. 服务态度 84. 重托 六、简答题（4小题，共25分） 85. 餐饮部组织机构设置的原则是什么? 86. 餐饮产品的销售特点有哪些? 87. 餐饮服务的内容包括哪些? 88. 餐厅布件包括哪些? 七、论述题（13分） 89. 论述餐饮企业如何通过服务创新提升顾客满意度和忠诚度？ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$