专业课综合训练卷（1）-河南省旅游类考纲百套卷第95卷

河南省《旅游类考纲百套卷》 第95卷编写说明：《旅游类专业考纲百套卷》，是依据河南省职教高考旅游类专业对口升学考纲编写，本套试卷共100份由三个部分组成。第一部分是知识点训练卷，每个考点1-4份试卷共70份；第二部分是常考题训练卷，每个课程2-6份训练卷，五门课程共20份；第三个部分是专业综合训练卷，参考历年来旅游类专业知识真题试卷，编写的10份专业综合卷。 本试卷是《旅游类专业考纲百套卷》的第95卷，为专业课综合训练卷（1），其内容包括2个部分：一、旅游英语；二、餐饮服务与管理。 专业课综合训练卷（1） 考试时间120分钟 满分200分 班级 姓名 学号 成绩 一、选择题（旅游英语1-10题；补全对话11-18题；阅读理解19-25题；餐饮服务与管理26-45。每小题2分，共90分，每小题中只有一个选项是正确的） 1. 接机牌（ ） A. Tour Guide ID card B. Welcome Board C. Flag of Tour Service D. Tour Guide 2. 旅游团（ ） A. tour group B. walk-in guest C. individual traveler D. tourist 3. 连通房（ ） A. single room B. connecting room C. double room D. deluxe room 4. 康乐中心（ ） A. room center B. business center C. recreation center D. shopping center 5. 餐饮（ ） A.snack B.order C.dinning D.beverage 6. 豪华酒店（ ） A.business hotel B.resort hotel C.luxury hotel D.boutique hotel 7. 旅行社（ ） A.travel agent B.travel tour C.travel agency D.tour group 8. 外线电话（ ） A. DDD B. IDD C. outside call D. local call 9. 私人支票（ ） A. postal checks B. personal checks C. restaurant checks D. traveler's checks 10. 保证性预订（ ） A. advanced reservation B. confirmed reservation C. guaranteed reservation D. non-guaranteed reservation Dialogue-1 （C-Chambermaid G-Guest） C:Housekeeping.May I help you? G:Yes,please. C:Sorry to disturb you,madam. 11. G:No,thanks.I'd like to have a bath and take a rest after 6 hours'long flight. C:OK, 12. G:Can you get me a thermos of hot water?I just want a cup of hot coffee.And please hang “Do Not Disturb”sign outside my door after bringing the water. C: 13. G:Thank you. C:You are welcome.What time would you like me to make up your room? G:I'll go shopping with my friends around 19:00. C:In that case.I'll do the turn-down service for you when you turn the sign the other way and go out. G:Great.14. C:Thank you.A:May I do the turn-down service for you now? B:I understand.I will be back soon. C:Is there anything I can do for you,madam? D:I'll be right back,madam Dialogue-2 （R-Receptionist G-Guest） R:Good evening,sir.May I help you? G:Yes,please. 15. Can I have a room? R:16. G:I'm afraid I haven't. R:Just a moment please.17. (The receptionist checks the list.) Sorry,sir.We can't arrange you a room until eight o'clock this evening. G:Oh!I'll just wait here.Thanks. R:You're welcome,sir.If you need any help,do let us know. G:18. 阅读理解19-25题（阅读下列短文，并根据文章内容选择最佳答案，讲所选答案的序号填在答题卡上） Passage 1 Eating out is more popular in the USA than in Britain,and it is more often necessary to make a reservation.You will even see short queues at restaurants of people waiting for a table. The restaurants,especially the better quality ones,open at about 11:30 a.m.(Mid-day,rather than 1:00 p.m.is the most normal time for lunch in America.),and some then stay open till evening,so it is possible to have dinner throughout the afternoon.It is not usual in many areas for people to leave work and go out for their evening meal at 5:00 p.m.or 6:00 p.m.rather than wait till later. Outside the big cities,restaurants tend,correspondingly,to close later than in Britain.Other restaurants are open for breakfast,and there are restaurants that are open 24 hours a day. A number of restaurants call themselves “family restaurants”.Many of these do not serve alcohol,and have fairly restricted varieties of steaks,burgers,omelettes and sandwiches for very reasonable prices.They also serve smaller and cheaper children's portions. When you stop at most restaurants other than “truck stops”,you should not just go in and sit down—unless you see a sign saying“Please seat yourself”.The normal thing is to wait for a hostess or captain to escort you to a table.Often there will actually be a sign saying “Please wait to be seated". One excellent thing is that,after you've been seated,the waiter or the bus boy will automatically bring you a glass of water(with ice naturally)and keep on refilling it throughout the meal.The Americans seem incapable of eating a meal without drinking something at the same time. Choose the best answer according to the passage. 19.When an American eats a meal he always （ ） A. has something to drink B. has a salad C. has to wait D. has a glass of water 20.In America,if you eat at a restaurant,you'd better （ ） A. make a reservation first B. stand outside in a queue C. order a small portion D. have something to drink 21. Which of the following is true?（ ） A.Some restaurants in America do not serve alcohol. B.Americans like to eat out right after work. C.Most good quality restaurants are open for breakfast. D.There are not many restaurants in the United States. 22. If you want to eat and happen to stop at a truck stop,you （ ） A. will have to wait for the waiter to escort you to a table B. may just walk in and sit down C. will have to read the sign outside it first D. will have to stand in a queue and wait Passage 2 Breakfast is not only the most important meal of the day,it is also the most neglected or skipped.Common reasons for not eating breakfast include lack of time,not feeling hungry, traditional dislike for breakfast,and dieting. Breakfast simply means"break the fast".Your body spends at least six to twelve hours each night in a fasting state.In the morning,your body needs energy to rev up (转动起来) into high gear for the day's work ahead. If you skip breakfast,you are likely to concentrate less effectively in the late morning,feel irritable,short-tempered (易怒的),tired,or weak. When you choose not to eat breakfast,your body stays in slow gear.Also,people who skip breakfast often binge (无节制的大吃)later in the day at other meals or eat a high-calorie (高卡路里)snack in the morning.Breakfast eaters tend to eat less fat during the day,have more strength and endurance and better concentration and problem-solving ability. A good breakfast should provide up to 1/3 of your total calorie needs for the day.On the average,we eat 400 less calories for breakfast than for dinner.If breakfast doesn't appeal to you in the morning,try eating a lighter-dinner,earlier in the evening or save half your dinner for breakfast in the morning. If you still aren't hungry in the morning,start with something small like juice or toast or have a mid-morning snack later when you are hungry. Not eating breakfast can also cause you to overeat,since a fall in blood sugar often makes you feel very hungry later.To make matters worse,since your body is in a slowed state,it will not be able to burn those extra calories very efficiently.If you feed your body healthy snacks and meals throughout the day,you are less likely to become extremely hungry and stuff yourself as soon as you begin to eat. Since breakfast is the first and most important meal of the day,choosing the right fuel is important.The best breakfast foods are fruits,juice,lean meat,and grain products such as bread,rice,noodles,and cereals. Choose the best answer according to the passage. 23. Which of the following is NOT true of a person who does not have breakfast? （ ） A.He will be easily distracted. B.He will tend to lose his temper. C.He will feel weak. D.He will become very talkative. 24. Which of the following is a healthy eating habit?（ ） A.Eating as little as possible. B.Eating no breakfast. C.Eating no lunch. D.Eating three regular meals a day. 25. Which food is NOT fit for breakfast?（ ） A.Rice. B.Fat meat C.Bread. D.Juice. 餐饮服务与管理26-45题 26. 菜肴分完后，盘中菜品应留下 菜肴，以示宽裕。（ ） A.1/5 B.1/6 C.1/3 D.1/10 27. 西餐宴会上主菜时配（ ） A. 白葡萄酒 B. 红葡萄酒 C. 香槟酒 D. 鸡尾酒 28. 西餐宴会台形要求餐台两边椅子对称，椅间距离不少于 cm, 既方便客人用餐，又利于席间服务，还突出主台。（ ） A.10 B.20 C.30 D.40 29. 以下哪种预定形式不属于散客预定形式（ ） A. 电话预订 B. 当面预订 C. 口头预定 D. 网上预订 30. 以下哪个选项不属于预定内容（ ） A. 客人用餐日期和时间 B. 用餐人数 C. 用餐人数和标准 D. 所有用餐客人性别 31. 征询客人喝什么饮料，应使用 ，主动介绍饮料品种，可边递餐巾和去筷套， 边询问饮料， 一般在客人的 操作。（ ） A. 陈述句 左边 B. 选择疑问句 左边 C. 陈述句 右边 D. 选择疑问句 右边 32. 西餐零点服务流程不包括（ ） A. 迎宾接待 B. 结账服务 C. 送客服务 D. 及时通知总经理 33. 西餐服务中所配的调味品，应从客人 放在客人的正前方。（ ） A. 左侧 B. 右侧 C. 左前方 D. 右前方 34. 中餐宴会开始前 分钟摆上冷盘。（ ） A. 5 B. 10～15 C. 15 D. 20 35. 西餐客人示意收餐具、餐盘，在客人 侧用右手撤走餐碟、刀叉；客人用餐完 毕后在客人 侧用右手撤杯子。（ ） A. 左 右 B. 右 左 C. 左 左 D. 右 右 36. 薄荷酒主要产于 和 两个国家。（ ） A. 美国丹麦 B. 英国西班牙 C. 法国荷兰 D. 意大利葡萄牙 37. 特基拉酒在净饮时，常用 蘸盐伴饮，以充分体现特基拉的独特风味。（ ） A. 橙皮 B. 橙角 C. 柠檬皮 D. 柠檬角 38. 洞庭湖碧螺春属于我国的 品种（ ） A. 绿茶 B. 红茶 C. 乌龙茶 D. 花茶 39. 与茶叶、可可并称为世界三大饮料。（ ） A. 奶茶 B. 咖啡 C. 果汁 D. 雪碧 40. 中国的白酒因其原料和生产工艺等不同而形成了不同的香型，主要有以下5种： 清香型、米香型、兼香型、浓香型、 （ ） A. 幽香型 B. 花香型 C. 酱香型 D. 蜜香型 41. 房内收餐，当客人不在房间时，应请 开门，及时将餐车餐盘等用具取出。 A. 领班 B. 客房服务员 C. 餐厅服务员 D. 楼层服务员 42. 会议开始前 分钟将会议指示牌放在指定的位置上。 A. 10 B. 20 C. 25 D. 30 43. 宴请形式适宜招待人数众多的宾客。 A. 冷餐会 B. 鸡尾酒会 C. 自助餐 D. 酒会 44. 美式餐饮是在 的基础上发展起来的。 A. 中式餐饮 B. 英式餐饮 C. 俄式餐饮 D. 法式餐饮 45. 开餐期间餐厅 应始终站在第一线，通过亲身观察、判断、监督，指挥服务 员按标准程序服务，发现偏差及时纠正。 A. 服务员 B. 主管 C. 经理 D. 餐饮部经理 二、判断题（旅游英语46-55题；餐饮服务与管理56-65题；每小题1分，共20分，每小题A选项代表正确，B选项代表错误） 46. It doesn't matter if you are late for meeting a tour group. （ ） 47. As a tour guide,you needn't carry welcome board when you meet them because they will look for you.（ ） 48. The banquet menus were always kept as a business secret for the hotel.（ ） 49. Please don't have a sauna bath after drinking alcohol. （ ） 50. We needn't warm up before doing some exercises. （ ） 51. It is usually more expensive for an individual to check in at the hotel than that of a group.（ ） 52. Soft drink includes beer,cola,wine and mineral water. （ ） 53. For American service,the beverage is served from the guest's left side. （ ） 54. Henan is the birthplace of Chinese nation. （ ） 55.Chinese martial arts includes armed routes and unarmed routes. （ ） 56. 科学管理和人才素质水平将成为餐饮企业今后发展的重要因素。 57. 对一周内没有使用的餐具，不必进行再次的洗涤消毒。 58. 举办国宴时，不要选用其他国家的国花做餐巾花，以免引起不愉快。 59. 水烫法就是把酒倒入温酒壶，然后放入热水中升温。 60. 江苏菜的特点是鲜咸、葱香突出，善烹海鲜。 61. 中餐宴会菜单设计的菜肴口味应丰富，以先淡后浓、冬浓夏淡的顺序来安排。 62. 为客人分配有佐料的菜时，要先分派再蘸料。 63. 中餐宴会席间撤换毛巾时，做到：客到巾到、上汤羹炒饭后递巾、上虾蟹后递巾。 64. 西餐宴会的杯具选用应根据客人所选用的酒类而定。 65. 如果客人是坐饮，服务员应先给客人餐巾纸，然后上酒水。 旅游英语（40分） 三、选词填空（每小题2分，共20分。请用方块内所给的词或词组补全句子，并将其适当形式填在相应的位置） 66. Are they Chinese Kongfu?Originate wear tradition trace back at no charge opera costume wear Practice improve health Fitness Center similar to 67. It hundreds of years ago. 68. Because it is used for ,prolonging life,and increasing combat skills. 69. Welcome to .May I help you? 70. I always see that all the players of Chinese drama are used to beautiful clothes. 71. Unarmed routines. Western Boxing,also includes many schools such as Changquan,Nanquan,Taijiquan,Xingyiquan,and so on. 72. All the stay-in guests are welcome to it . 73. Can we haye a chance to wear the and take a photo after watching the performance? 74. All the five styles can to Chen style Taijiquan. 75. Henan opera is the local form of Chinese opera. 四、汉译英（每小题4分，共20分，请写出下列句子的翻译） 76. 我很遗憾听到这些。 77. 您的房间靠近电梯。 78. 这是小酒吧，有多种酒水和饮料。 79. 如果您想在房内用餐的话，您可与送餐部联系，分机号码是6。 80. 我们饭店为客人提供贵重物品寄存服务，这是免费的。 餐饮服务与管理（50分） 五、名词解释题（每小题3分，共12分） 81. 俄式服务 82. 酒吧 83. 轻托 84. 窒息法 六、简答题（4小题，共25分） 85. 餐饮部的职能是什么? 86. 简答迎接客人的流程和规范。 87. 简述西餐宴会的时间顺序。 88. 简述自助餐的服务规程有哪些。 七、论述题（13分） 89. 论述餐饮服务质量的内容。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$ 河南省《旅游类考纲百套卷》 第95卷编写说明：《旅游类专业考纲百套卷》，是依据河南省职教高考旅游类专业对口升学考纲编写，本套试卷共100份由三个部分组成。第一部分是知识点训练卷，每个考点1-4份试卷共70份；第二部分是常考题训练卷，每个课程2-6份训练卷，五门课程共20份；第三个部分是专业综合训练卷，参考历年来旅游类专业知识真题试卷，编写的10份专业综合卷。 本试卷是《旅游类专业考纲百套卷》的第95卷，为专业课综合训练卷（1），其内容包括2个部分：一、旅游英语；二、餐饮服务与管理。 专业课综合训练卷（1） 考试时间120分钟 满分200分 班级 姓名 学号 成绩 一、选择题（旅游英语1-10题；补全对话11-18题；阅读理解19-25题；餐饮服务与管理26-45。每小题2分，共90分，每小题中只有一个选项是正确的） 1. 接机牌（ ） A. Tour Guide ID card B. Welcome Board C. Flag of Tour Service D. Tour Guide 【答案】B 2. 旅游团（ ） A. tour group B. walk-in guest C. individual traveler D. tourist 【答案】A 3. 连通房（ ） A. single room B. connecting room C. double room D. deluxe room 【答案】B 4. 康乐中心（ ） A. room center B. business center C. recreation center D. shopping center 【答案】C 5. 餐饮（ ） A.snack B.order C.dinning D.beverage 【答案】C 6. 豪华酒店（ ） A.business hotel B.resort hotel C.luxury hotel D.boutique hotel 【答案】C 7. 旅行社（ ） A.travel agent B.travel tour C.travel agency D.tour group 【答案】C 8. 外线电话（ ） A. DDD B. IDD C. outside call D. local call 【答案】C 9. 私人支票（ ） A. postal checks B. personal checks C. restaurant checks D. traveler's checks 【答案】B 10. 保证性预订（ ） A. advanced reservation B. confirmed reservation C. guaranteed reservation D. non-guaranteed reservation 【答案】C Dialogue-1 （C-Chambermaid G-Guest） C:Housekeeping.May I help you? G:Yes,please. C:Sorry to disturb you,madam. 11. G:No,thanks.I'd like to have a bath and take a rest after 6 hours'long flight. C:OK, 12. G:Can you get me a thermos of hot water?I just want a cup of hot coffee.And please hang “Do Not Disturb”sign outside my door after bringing the water. C: 13. G:Thank you. C:You are welcome.What time would you like me to make up your room? G:I'll go shopping with my friends around 19:00. C:In that case.I'll do the turn-down service for you when you turn the sign the other way and go out. G:Great.14. C:Thank you.A:May I do the turn-down service for you now? B:I understand.I will be back soon. C:Is there anything I can do for you,madam? D:I'll be right back,madam 【答案】A B D C Dialogue-2 （R-Receptionist G-Guest） R:Good evening,sir.May I help you? G:Yes,please. 15. Can I have a room? R:16. G:I'm afraid I haven't. R:Just a moment please.17. (The receptionist checks the list.) Sorry,sir.We can't arrange you a room until eight o'clock this evening. G:Oh!I'll just wait here.Thanks. R:You're welcome,sir.If you need any help,do let us know. G:18. 【答案】B D A CA.I have to check if there's a room available B.I've just arrived from Nanjing C.Thank you.No problem D.Have you made a reservation,sir? 阅读理解19-25题（阅读下列短文，并根据文章内容选择最佳答案，讲所选答案的序号填在答题卡上） Passage 1 Eating out is more popular in the USA than in Britain,and it is more often necessary to make a reservation.You will even see short queues at restaurants of people waiting for a table. The restaurants,especially the better quality ones,open at about 11:30 a.m.(Mid-day,rather than 1:00 p.m.is the most normal time for lunch in America.),and some then stay open till evening,so it is possible to have dinner throughout the afternoon.It is not usual in many areas for people to leave work and go out for their evening meal at 5:00 p.m.or 6:00 p.m.rather than wait till later. Outside the big cities,restaurants tend,correspondingly,to close later than in Britain.Other restaurants are open for breakfast,and there are restaurants that are open 24 hours a day. A number of restaurants call themselves “family restaurants”.Many of these do not serve alcohol,and have fairly restricted varieties of steaks,burgers,omelettes and sandwiches for very reasonable prices.They also serve smaller and cheaper children's portions. When you stop at most restaurants other than “truck stops”,you should not just go in and sit down—unless you see a sign saying“Please seat yourself”.The normal thing is to wait for a hostess or captain to escort you to a table.Often there will actually be a sign saying “Please wait to be seated". One excellent thing is that,after you've been seated,the waiter or the bus boy will automatically bring you a glass of water(with ice naturally)and keep on refilling it throughout the meal.The Americans seem incapable of eating a meal without drinking something at the same time. Choose the best answer according to the passage. 19.When an American eats a meal he always （ ） A. has something to drink B. has a salad C. has to wait D. has a glass of water 【答案】A 20.In America,if you eat at a restaurant,you'd better （ ） A. make a reservation first B. stand outside in a queue C. order a small portion D. have something to drink 【答案】A 21. Which of the following is true?（ ） A.Some restaurants in America do not serve alcohol. B.Americans like to eat out right after work. C.Most good quality restaurants are open for breakfast. D.There are not many restaurants in the United States. 【答案】A 22. If you want to eat and happen to stop at a truck stop,you （ ） A. will have to wait for the waiter to escort you to a table B. may just walk in and sit down C. will have to read the sign outside it first D. will have to stand in a queue and wait 【答案】C Passage 2 Breakfast is not only the most important meal of the day,it is also the most neglected or skipped.Common reasons for not eating breakfast include lack of time,not feeling hungry, traditional dislike for breakfast,and dieting. Breakfast simply means"break the fast".Your body spends at least six to twelve hours each night in a fasting state.In the morning,your body needs energy to rev up (转动起来) into high gear for the day's work ahead. If you skip breakfast,you are likely to concentrate less effectively in the late morning,feel irritable,short-tempered (易怒的),tired,or weak. When you choose not to eat breakfast,your body stays in slow gear.Also,people who skip breakfast often binge (无节制的大吃)later in the day at other meals or eat a high-calorie (高卡路里)snack in the morning.Breakfast eaters tend to eat less fat during the day,have more strength and endurance and better concentration and problem-solving ability. A good breakfast should provide up to 1/3 of your total calorie needs for the day.On the average,we eat 400 less calories for breakfast than for dinner.If breakfast doesn't appeal to you in the morning,try eating a lighter-dinner,earlier in the evening or save half your dinner for breakfast in the morning. If you still aren't hungry in the morning,start with something small like juice or toast or have a mid-morning snack later when you are hungry. Not eating breakfast can also cause you to overeat,since a fall in blood sugar often makes you feel very hungry later.To make matters worse,since your body is in a slowed state,it will not be able to burn those extra calories very efficiently.If you feed your body healthy snacks and meals throughout the day,you are less likely to become extremely hungry and stuff yourself as soon as you begin to eat. Since breakfast is the first and most important meal of the day,choosing the right fuel is important.The best breakfast foods are fruits,juice,lean meat,and grain products such as bread,rice,noodles,and cereals. Choose the best answer according to the passage. 23. Which of the following is NOT true of a person who does not have breakfast? （ ） A.He will be easily distracted. B.He will tend to lose his temper. C.He will feel weak. D.He will become very talkative. 【答案】D 24. Which of the following is a healthy eating habit?（ ） A.Eating as little as possible. B.Eating no breakfast. C.Eating no lunch. D.Eating three regular meals a day. 【答案】D 25. Which food is NOT fit for breakfast?（ ） A.Rice. B.Fat meat C.Bread. D.Juice. 【答案】B 餐饮服务与管理26-45题 26. 菜肴分完后，盘中菜品应留下 菜肴，以示宽裕。（ ） A.1/5 B.1/6 C.1/3 D.1/10 【答案】D 27. 西餐宴会上主菜时配（ ） A. 白葡萄酒 B. 红葡萄酒 C. 香槟酒 D. 鸡尾酒 【答案】B 28. 西餐宴会台形要求餐台两边椅子对称，椅间距离不少于 cm, 既方便客人用餐，又利于席间服务，还突出主台。（ ） A.10 B.20 C.30 D.40 【答案】B 29. 以下哪种预定形式不属于散客预定形式（ ） A. 电话预订 B. 当面预订 C. 口头预定 D. 网上预订 【答案】C 30. 以下哪个选项不属于预定内容（ ） A. 客人用餐日期和时间 B. 用餐人数 C. 用餐人数和标准 D. 所有用餐客人性别 【答案】D 31. 征询客人喝什么饮料，应使用 ，主动介绍饮料品种，可边递餐巾和去筷套， 边询问饮料， 一般在客人的 操作。（ ） A. 陈述句 左边 B. 选择疑问句 左边 C. 陈述句 右边 D. 选择疑问句 右边 【答案】D 32. 西餐零点服务流程不包括（ ） A. 迎宾接待 B. 结账服务 C. 送客服务 D. 及时通知总经理 【答案】D 33. 西餐服务中所配的调味品，应从客人 放在客人的正前方。（ ） A. 左侧 B. 右侧 C. 左前方 D. 右前方 【答案】B 34. 中餐宴会开始前 分钟摆上冷盘。（ ） A. 5 B. 10～15 C. 15 D. 20 【答案】B 35. 西餐客人示意收餐具、餐盘，在客人 侧用右手撤走餐碟、刀叉；客人用餐完 毕后在客人 侧用右手撤杯子。（ ） A. 左 右 B. 右 左 C. 左 左 D. 右 右 【答案】A 36. 薄荷酒主要产于 和 两个国家。（ ） A. 美国丹麦 B. 英国西班牙 C. 法国荷兰 D. 意大利葡萄牙 【答案】C 37. 特基拉酒在净饮时，常用 蘸盐伴饮，以充分体现特基拉的独特风味。（ ） A. 橙皮 B. 橙角 C. 柠檬皮 D. 柠檬角 【答案】D 38. 洞庭湖碧螺春属于我国的 品种（ ） A. 绿茶 B. 红茶 C. 乌龙茶 D. 花茶 【答案】A 39. 与茶叶、可可并称为世界三大饮料。（ ） A. 奶茶 B. 咖啡 C. 果汁 D. 雪碧 【答案】B 40. 中国的白酒因其原料和生产工艺等不同而形成了不同的香型，主要有以下5种： 清香型、米香型、兼香型、浓香型、 （ ） A. 幽香型 B. 花香型 C. 酱香型 D. 蜜香型 【答案】C 41. 房内收餐，当客人不在房间时，应请 开门，及时将餐车餐盘等用具取出。 A. 领班 B. 客房服务员 C. 餐厅服务员 D. 楼层服务员 【答案】D 42. 会议开始前 分钟将会议指示牌放在指定的位置上。 A. 10 B. 20 C. 25 D. 30 【答案】D 43. 宴请形式适宜招待人数众多的宾客。 A. 冷餐会 B. 鸡尾酒会 C. 自助餐 D. 酒会 【答案】A 44. 美式餐饮是在 的基础上发展起来的。 A. 中式餐饮 B. 英式餐饮 C. 俄式餐饮 D. 法式餐饮 【答案】B 45. 开餐期间餐厅 应始终站在第一线，通过亲身观察、判断、监督，指挥服务 员按标准程序服务，发现偏差及时纠正。 A. 服务员 B. 主管 C. 经理 D. 餐饮部经理 【答案】B 二、判断题（旅游英语46-55题；餐饮服务与管理56-65题；每小题1分，共20分，每小题A选项代表正确，B选项代表错误） 46. It doesn't matter if you are late for meeting a tour group. （ ） 【答案】B 47. As a tour guide,you needn't carry welcome board when you meet them because they will look for you.（ ） 【答案】B 48. The banquet menus were always kept as a business secret for the hotel.（ ） 【答案】A 49. Please don't have a sauna bath after drinking alcohol. （ ） 【答案】A 50. We needn't warm up before doing some exercises. （ ） 【答案】B 51. It is usually more expensive for an individual to check in at the hotel than that of a group.（ ） 【答案】A 52. Soft drink includes beer,cola,wine and mineral water. （ ） 【答案】B 53. For American service,the beverage is served from the guest's left side. （ ） 【答案】A 54. Henan is the birthplace of Chinese nation. （ ） 【答案】A 55.Chinese martial arts includes armed routes and unarmed routes. （ ） 【答案】B 56. 科学管理和人才素质水平将成为餐饮企业今后发展的重要因素。 【答案】A 57. 对一周内没有使用的餐具，不必进行再次的洗涤消毒。 【答案】B 58. 举办国宴时，不要选用其他国家的国花做餐巾花，以免引起不愉快。 【答案】A 59. 水烫法就是把酒倒入温酒壶，然后放入热水中升温。 【答案】A 60. 江苏菜的特点是鲜咸、葱香突出，善烹海鲜。 【答案】B 61. 中餐宴会菜单设计的菜肴口味应丰富，以先淡后浓、冬浓夏淡的顺序来安排。 【答案】B 62. 为客人分配有佐料的菜时，要先分派再蘸料。 【答案】B 63. 中餐宴会席间撤换毛巾时，做到：客到巾到、上汤羹炒饭后递巾、上虾蟹后递巾。 【答案】A 64. 西餐宴会的杯具选用应根据客人所选用的酒类而定。 【答案】A 65. 如果客人是坐饮，服务员应先给客人餐巾纸，然后上酒水。 【答案】B 旅游英语（40分） 三、选词填空（每小题2分，共20分。请用方块内所给的词或词组补全句子，并将其适当形式填在相应的位置） 66. Are they Chinese Kongfu?Originate wear tradition trace back at no charge opera costume wear Practice improve health Fitness Center similar to 【答案】practicing 67. It hundreds of years ago. 【答案】originated 68. Because it is used for ,prolonging life,and increasing combat skills. 【答案】improving health 69. Welcome to .May I help you? 【答案】Fitness Center 70. I always see that all the players of Chinese drama are used to beautiful clothes. 【答案】wearing 71. Unarmed routines. Western Boxing,also includes many schools such as Changquan,Nanquan,Taijiquan,Xingyiquan,and so on. 【答案】similar to 72. All the stay-in guests are welcome to it . 【答案】at no charge 73. Can we haye a chance to wear the and take a photo after watching the performance? 【答案】opera costume 74. All the five styles can to Chen style Taijiquan. 【答案】be traced back 75. Henan opera is the local form of Chinese opera. 【答案】traditional 四、汉译英（每小题4分，共20分，请写出下列句子的翻译） 76. 我很遗憾听到这些。 【答案】I'm extremely sorry to hear that. 77. 您的房间靠近电梯。 【答案】Your room is near the elevator. 78. 这是小酒吧，有多种酒水和饮料。 【答案】This is the mini bar.There are several kinds of wine and beverage in it. 79. 如果您想在房内用餐的话，您可与送餐部联系，分机号码是6。 【答案】If you want to have dinner in your room,you can contact the Room Service.The extension number is 6. 80. 我们饭店为客人提供贵重物品寄存服务，这是免费的。 【答案】The hotel offers safety deposit boxes for our guests.This is a complimentary service. 餐饮服务与管理（50分） 五、名词解释题（每小题3分，共12分） 81. 俄式服务 【答案】是世界上较好的饭店和旅馆中最受欢迎的餐厅服务形式之一，已经形成了目前世界 上所有高级餐厅中最流行的服务方式，俄式服务也被称为国际式服务。 82. 酒吧 【答案】是专门为宾客提供酒水和饮用服务的场所。 83. 轻托 【答案】所托物品重量较轻，一般在5kg以内，称为轻托，因需要平托于胸前，故又称胸前托或平托。 84. 窒息法 【答案】是阻止空气流入燃烧区，即切断燃烧中氧的供给，使燃烧因得不到足够的氧而熄灭的一种方法。 六、简答题（4小题，共25分） 85. 餐饮部的职能是什么? 【答案】(1)掌握市场需求，合理制定菜单； (2)进行餐饮创新，创造经营特色； (3)加强餐饮推销，增加营业收入； (4)控制餐饮成本，提高盈利水平。 86. 简答迎接客人的流程和规范。 【答案】站立迎客；热情问候；迎客入座；拉椅让座；存放衣物；送巾敬茶；落巾抽筷。 87. 简述西餐宴会的时间顺序。 【答案】西式宴会通常分三个时段： 第一时段是18:00～20:00,为宴会的前奏(鸡尾酒会)。食物主要由小吃点心、鸡尾酒、饮料等组成。设自助台，客人可以自取，也可由餐厅服务员分派； 第二时段是20:00~ 23:00,此时段为正餐时间，传统宴会菜肴道数较多，现今已大大减少一般为3～4道菜； 第三时段是餐后酒会，可以在会客室进行，也可在餐桌边进行。 一般男女分开，主要提供咖啡红茶、利口酒以及巧克力等。 88. 简述自助餐的服务规程有哪些。 【答案】(1)餐前准备； (2)迎领服务； (3)餐台服务； (4)传菜服务； (5)餐桌服务； (6)餐后结束服务。 七、论述题（13分） 89. 论述餐饮服务质量的内容。 【答案要点】 (1)有形产品质量：有形产品质量是指提供的设施设备、实物产品和服务环境的质量，主要满足客人物质上的需求。 ①餐饮设备设备的质量。 ②餐饮实物产品质量，包括三个方面：菜点酒水质量；客用品质量：服务用品质量。 (2)无形产品质量：是指餐饮部提供的劳务服务质量，主要是满足客人精神层面的需求。体现在以下方面：①礼貌礼节；②职业道德；③服务态度；④服务技能；⑤服务效率；⑥安全卫生。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$