Unit 4 Customer Service单词-2023-2024学年中职英语高教版（2023修订版）基础模块3

Customer Service Unit 4 英语3 基础模块(修订版) words&expressions 单词详解 Words and Expressions battery / b t r / n. 电池 inconvenience / nk n vi nj ns/ n. 不便;麻烦 complaint /k m ple nt/ n. 抱怨;投诉 charge /t d / vt. 充电 receipt /r si t/ n. 收据 guarantee / r n ti / n. 保证;担保 check /t ek/ vt. 检查;核对 patience / pe ns/ n. 耐心 exchange / ks t e nd / v. 调换 apology / p l d i/ n. 道歉 refund /ri f nd/ vt. 退还;退款;偿还 blank /bl k/ adj. 空白的 deliver /d l v / vt. 递送;运载 delivery /d l v ri/ n. 递送;运载 delay /d le / vt. 延迟;推迟;延期 sheet / i t/ n. 单子 leaflet / li fl t/ n. 小册子;单张广告 sincere /s n s / adj. 真诚的 solution /s lu n/ n. 解决方法 arrange / re nd / v. 安排 mention / men n/ vt. 提及;提到 request /r kwest/ n. 要求 reduce /r dju s/ vt. 减少;降低 sincerity /s n ser t / n. 真诚 promise / pr m s/ v. 许诺;承诺 sports watch 运动手表 due to 由于;因为 in charge of 负责…… make sure 确保;确定 cause loss to 给……造成损失 2 1. battery n. 电池 dry battery 干电池 a rechargeable battery可充电电池 eg: The battery is flat.电池没电了。 2. inconvenience n. 不便;麻烦 eg: Please accept my apology for any inconvenience caused.如果对你造成任何不便,请原谅。 反义词:convenience n. 便利 inconvenient adj. 不便的;打扰的 convenient adj. 便利的 3. complaint n. 抱怨;投诉 a letter of complaint投诉信 make a complaint 提出投诉;抱怨 eg: I’d like to make a complaint about the noise. 我要就噪音问题提出投诉。 complain v. 抱怨 complain to sb about sth.就某事向某人投诉 eg: Customers complain to the restaurateur about the stale food. 顾客就不新鲜的食物向餐馆老板提出投诉。 4. charge v. 充电;控告;收费;主管 charge a battery 给电池充电 charge a fee收费 crimimal charge刑事指控 5. guarantee ①n. 保证;担保;保修单 eg: He gave me a guarantee that it would never happen again.他向我保证这种事情绝不会再发生。 The watch is still under guarantee. 这只手表仍在保修期内。 ②v. 保证;担保 eg: We can’t guarantee (that) our flights will never be delayed.我们不能保证我们所有的航班都不误点。 6. check v. 检查;核对 check in (在旅馆、机场等)登记;报到 eg: We checked in our luggage and went through the departure longue.我们托运行李后直接进入候机室。 check out (of)结账离开(旅馆等);得到证实 eg: Guests should check out of their rooms by noon.客人必须在中午以前办理退房手续。 check over/through 仔细检查;核对;核查 Check over your work for mistakes.仔细检查你的作业以防有错。 7. patience n. 耐心 eg: I have run out of patience with her. 我对她已失去耐心。 patient ①adj. 耐心的 be patient with sb. 对某人有耐心的 eg: She is very patient with young children. 她对幼儿特别有耐心。 ②n. 病人 Nurses are patient with patients. 护士对病人很有耐心。 8. exchange v. 调换;兑换 exchange student 交换生 exchange rate汇率 stock exchange证券交易所 cultural exchange文化交流 eg: We exchanged addresses and Christmas cards.我们交换了地址和圣诞贺卡。 What’s today’s exchange rate between Chinese yuan and American dollars?今天人民币和美元兑换率是多少? 9. apology n. 道歉 make an apology(to sb.) for sth.为某事(向某人)道歉 eg: You should make an apology to him for what you said.你要为你所说的话向他道歉 apologize v. 道歉 apologize to sb.向某人道歉 apologize for sth.为某事道歉 eg: Go and apologize to her.去给她道歉。 I apologize for being late. 我为自己的迟到致歉。 10. refund v. 退还;退款;偿还 eg: We’ll refund your money if you aren’t satisfied.你若不满意,我们愿意退款给你。 ②n. 退款;偿还额;归还 tax refund 退税 eg: I want to have a refund.我想退货。 11. blank adj. 空白的 eg: Fill in the blanks in the conversattion. 补全对话 I’m sorry, I’ve had a mental blank. 不好意思,我的大脑突然一片空白。 12. deliver v. 递送;运载;发表(讲话);接生(婴儿) deliver the goods 交货;履行诺言 deliver a speech 发表讲话 eg: We promise to deliver within 48 hours. 我们承诺在48小时内送到。 The president will deliver a speech about schools. 总统将就学校问题发表讲话。 She will deliver a baby.她快要分娩了。 delivery n. 投递;送交 home delivery 送货上门 13. delay ①v. 延迟;推迟;延期 eg: Your flight might be delayed. 你的航班可能会延误 ②n. 延迟;延误 There’s no time for delay. 没有时间了,不能拖延了。 14. sincere adj. 真诚的 eg: Please accept our sincere thanks. 请接受我们诚挚的谢意。 sincerity n. 真挚;诚意;诚心诚意 eg; China will continue to endeavor to achieve peaceful reunification with the greatest sincerity and greatest efforts.中国愿继续以最大诚意、尽最大努力实现两岸和平统一。 sincerely adv. 真心实意地;(信函署名)敬上,谨启 15. arrange v. 安排 arrange to do sth. 安排好做某事 eg: I’ve arranged to see him on Friday morning.我已安排好星期五上午见他。 arrange for sb. to do sth.安排某人做某事 eg: I will arrange for someone to take you around.我会安排人带你转转。 arrangement n. 安排 eg: I will make arrangements for you to be met at the airport. 我会安排人到机场接你。 16. mention v. 提及;提到 eg: Did she mention where she was going? 她有没有说起她要去哪儿? Don’t mention it. 不客气 not to mention...更不用说 17. request ①n. 要求 make a request 请求 ②v. 请求,要求 eg: You are requested not to smoke in the restaurant.请不要在餐馆里吸烟。 They requested him to leave.他们要求他离开。 18. reduce n. 减少;降低 eg: It reduces the risk of heart disease. 这降低了患心脏病的风险。 The skirt was reduced to 10yuan in the sale.在大减价期间,这条裙子减价到10元。 19. promise v. 许诺;承诺 promise to do sth. 承诺/保证做某事 eg: He promises to study hard. 他保证好好学习。 ② n. 许诺;允诺 keep a promise 遵守诺言 break a promise 违反诺言 make a promise 允诺 eg: If you make a promise, you should keep it. 如果你做出了承诺,你就应该遵守。 20. due to=because of 因为;由于 eg: Due to the bad weather, I was late for school/由于糟糕的天气,我迟到了。 21. in charge of 负责 eg: I was in charge of the baby. 我负责照顾这个婴儿。 76851.93 $$