Unit 6 Airport Reception PPT(课件）《商务英语》（航空工业出版社）

Unit 6 Airport Reception Unit aims To help you master basic words and expressions for accurate interpretation in airport reception; 1 2 3 4 To help you practice liaison interpreting skills in airport reception; To help you develop cross-cultural communication skills in airport reception; To help you show proper courtesy in airport reception and have confidence in Chinese culture; 5 To enhance your team-work spirit. In a trading company, we usually need to meet and pick up foreign guests or clients, arrange for their transportation, food and lodging, conventions and trade fairs, etc., which are all included in event organizing activities. In this unit, we are going to practice interpreting skills in event organizing activities, such as meeting foreign guests at the airport, making small talk on the way, helping foreign guests check in at the hotel and informing them of meeting agenda, etc. Scenario Rachel Wong, a new graduate from School of Foreign Languages of Shenzhen Institute of Information Technology, is now working as an interpreter at ABC trading company of Shenzhen. She is asked to pick up an important foreign client from Shenzhen Bao’an international airport with the assistant manager in her company. Imagine you are Rachel. What do you need to do in advance in order to fulfill the interpreting task successfully and smoothly? Task 1: Group work Work in groups of four. Agree on a list of things you need to do before the interpreting task with your group members. To check the flight departure and arrival information (delayed ?) To make a pick-up board To get familiar with the guests’ information(name, nationality, title, company, religion, taboo…) To find out the guest’s purpose of the trip… Reminders for career development 口译员和相关人员一同迎接宾客： 口译员=接待员： 机场接待外宾注意事项 Words & Expressions Keep the following words and expressions in mind and find more to enrich your language bank in airport reception. ² direct/ non-stop flight 直达航班² connecting flight 转/衔接航班² boarding pass/card登机牌² identification n. 身份证 ² passport n. 护照² departure time起飞时间² arrival time 抵达时间² terminal n. 航站楼² flight information board 航班信息栏² carry-on luggage/baggage 随身携带行李² check-in luggage 托运行李² to claim baggage/luggage 提取行李² hand truck(cart)/luggage trolley 手推车 ² go through security check 过安检 ² agenda/itinerary n. 日程安排 ² jet lag/time difference 时差 ² on behalf of 代表² flight attendant空乘² airsickness n.晕机² lobby n.酒店大堂² front desk 前台² banquet/dinner party晚宴² buffet n.酒店自助餐² cuisine n.菜系、烹调法² baggage/luggage depository行李寄存处² formality n.手续、程序² specialties/delicacies n.特色菜/招牌菜² kiosk n.自助服务终端机² conveyor belt传送带² quarantine inspection检疫 Task 2: Individual work Listen to a conversation about an interpreter picking up a foreign guest at an airport. Retell the source information as much as you can and interpret it into Chinese. Interpret Practice (1) Identifying guests and greeting 您就是来自...的...吗？ Are you XXX from … ? You must be XXX from …., aren’t you? You are XXX from …, aren’t you? You are XXX from …? 1. Interpret the following Chinese sentences which are frequently used in airport reception into English. I’m XXX from ***Department of ***Company. On behalf of our company, I want to welcome you to SZ. 我是....公司...部门的...，我代表我们公司欢迎您来深圳！ 久仰大名啊！ I have long heard of you. I’ve heard so much about you! I have long been looking forward to meeting you. (一直期盼您的到来) I have long desired to meet you. 幸会幸会！很高兴与您结识。 How do you do ? Nice/Pleased to meet you! I’m delighted/pleased to make your acquaintance. 好久未见，久违久违啊！ It’s been such a long time since we met last time. I haven’t seen you for ages/a long time. Making small talk 欢迎欢迎，您一路辛苦了！/ 路上顺利吧？旅途怎么样？ Welcome to…. How was your flight/journey/trip? Did you have a nice trip/flight? How’d everything go? 坐了这么久的飞机，您累吗？ How are you after such a long/an exhausting flight? 我晕机/车/船。 I was airsick/carsick/seasick. 我不太舒服，要倒一下时差。 I’m not feeling well(comfortable). I need to get over jet lag. / I’m afraid I need to recover from jet lag/ I need to adjust to a new time zone. 谢谢您专程来接我。 Thank you so much for coming all the way to meet me. 还适应这边的天气吗？ Are you ok with the weather here? Are you used /accustomed to the weather here? 您那边天气状况如何？ How is the weather in your country? What’s the weather like in your part of the world? 您的行李都拿了吗？ Have you got/claimed your luggage/baggage? 您的随身行李和托运行李都拿了吗？还有什么手续要办吗？ Have you got your carry-on bags and check-in luggage? Do you need to go through any other formalities? Is there anything else to do? 我们为您准备了专车，就停在停车场。 We have also arranged a private car for you, which is at/in the parking lot/garage. 您先请。 After you! 您慢走。多保重。 Take care! 从机场到酒店大约需要…时间。 It will take us … (mins/hrs) from the airport to your hotel. 这是您第一次来深圳吗？ Is this your first visit(trip) to Shenzhen？ 您之前来过深圳吗？ Have you been to Shenzhen before? 一路上您可以看看改革开放以来深圳这些年来的新变化。 On the way, you can see Shenzhen has taken a new look in recent years since the reform and opening-up (policy). You can take a look at the new changes that Shenzhen has made since Reform and Opening-up. 深圳这几年来变化巨大。 Great changes have taken place in Shenzhen. 深圳变化日新月异。 Shenzhen has been changing with each passing day/day by day. 深圳变得让人认不出来了。 Shenzhen has changed beyond (all) recognition/your imagination. 这是我的名片，上面有我的电话号码，有事可电联。 Here is my business card with my telephone number on it. Just call me whenever you need my help. 您在深圳这段时间我会一直陪着您。 I will keep you company during your stay in Shenzhen. 您有什么问题，尽管找我们。我们会尽量满足您的需要。 If you have any problem, don’t hesitate to let us know. We will try our best to meet/satisfy your needs(requirements ). Arriving at the hotel 请准备好您的证件，我来帮您办理入住手续。 Please take out /prepare your ID card (passport), I'll/Let me help you to check in the hotel. 公司今晚设宴为您接风洗尘，我六点半在酒店大堂等您。 Our company will host a banquet in your honor ( to show our respect and hospitality for you) this evening, and I’ll pick you up at 6:30 p.m. in the lobby. 这是明天的日程安排，你可以看一下。 Here’s the agenda for tomorrow. You can have a look . 明天的日程安排会比较紧，会议、参观、会谈都有，请大家今晚好好休息。 Tomorrow will be a full day, including a meeting, a visit and a talk. Please get a good rest tonight. We’ll have a tight schedule tomorrow with a meeting, a visit and a talk. Please have a good rest tonight. You’ll be quite busy tomorrow, because you’re going to attend a meeting, visit our company and have a talk with us. Please take a good rest tonight. 2. Listen to a recording of tips on taking a flight at the airport and interpret it consecutively from English to Chinese. Mock Interpreting Work in groups of three and decide on group roles, A, B and C. Each of you will take turns to be the interpreter, the Chinese receptionist, and the foreign guest by role-playing the three parts of the conversation below. Part (1) At the airport Role A: Lee Ming, secretary of the sales manager at ABC Trading Company of Shenzhen Role B: Mr. Smith, sales manager at Green Company of America Role C: Interpreter Role B: Lee Ming, secretary of the sales manager at ABC Trading Company of Shenzhen Role C: Mr. Smith, sales manager at Green Company of America Role A: Interpreter Part (2) On the way to the hotel Role C: Lee Ming, secretary of the sales manager at ABC Trading Company of Shenzhen Role A: Mr. Smith, sales manager at Green Company of America Role B: Interpreter Part (3) At the hotel 2. Gao Hui, sales manager assistant at Sangda Technology of Shenzhen, is going to pick up Kate Anderson, sales representative at Milla Company of Canada at the airport. Listen to their conversation and interpret alternatively with your partner after you decide who will interpret for Gao Hui and who will interpret for Kate Anderson. 3. Chan Ming, manager assistant at Jingming Trade Company of Shenzhen, is going to pick up David Johnson, sales manager at AW company of America. Listen to their conversation and interpret during the pauses on your own. Homework Listen to a conversation between a foreign guest and a hotel receptionist. Interpret during the pauses. Words and phrases for reference: registration n. 登记；注册 view of the harbor 海港景色，湾景 bell-boy n.门童；服务生 souvenir n.纪念品 craft n.手工艺品 THANK YOU FOR YOUR ATTENTION! $$