内容正文:
Unit 1 The Reservation Department
Lesson 2 Group Reservation
Lesson 1 Individual Reservation
Lesson 3 Guaranteed Hotel Reservation
Lesson 4 Cancellation of Hotel Reservation
1
Lesson 4 Cancellation of Hotel Reservation
Goal Learn to deal with room cancellations.
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2
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4
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Write the correct terms below pictures.
fill sth. in log in charge a fee
log in
charge a fee
fill sth in
4
White教授(W)昨天预订了ABC饭店的标准间,但因会议延期,他决定打电话取消预订。预订部Stefan(S)接听了电话。
S: Good morning, ABC Hotel. May I help you?
W: Good morning. I reserved a standard room yesterday. However, because of the postponement of the meeting, I have to cancel my reservation and make a new one.
S: It’s a shame. Would you tell me in whose name the reservation is made?
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4
White教授(W)昨天预订了ABC饭店的标准间,但因会议延期,他决定打电话取消预订。预订部Stefan(S)接听了电话。
W: It’s Jason White.
S: What date was the reservation for?
W: It’s for May, 6th.
S: Oh, I’ve got it. How can I contact you?
W: My phone number is 1312000××××.
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4
White教授(W)昨天预订了ABC饭店的标准间,但因会议延期,他决定打电话取消预订。预订部Stefan(S)接听了电话。
WS: OK, I’ll cancel your reservation for May 6th. Then for what date do you want to make reservation?
W: Is it possible to change it to May 15th?
S: Well, that can be arranged.
W: I’m grateful for that.
S: My pleasure.
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4
A. Fill in the blanks and change the forms if necessary.
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shame postpone arrange contact
1. It is a that she was not here to see it.
2. We for a car to collect us to the airport