内容正文:
Unit 5 The Business Center
Lesson 2 Secretarial Services
Lesson 1 Fax and Mail Service
Lesson 3 Ticket Booking
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Lesson 1 Fax and Mail Service
Goal Learn proper ways to talk to guests in business
center when helping them send faxes or mails.
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New Words and Phrases
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copier
fax machine
telephone
computer
stapler
express
Write the correct terms below pictures.
fax machine computer stapler
copier express telephone
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Dialogue 1— Send a fax.
顾客Page Brown(P)走进商务中心想发送一份传真,服务人员小林(L)上前接待了他。
L: Good morning, sir. May I help you?
P: Good morning. Could you send a fax for me?
L: Yes, sir. Where to, please?
P: It’s to Canada.
L: Could you tell me the fax number, please?
P: Certainly. It’s 001-212-642-2208.
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Dialogue 1— Send a fax.
顾客Page Brown(P)走进商务中心想发送一份传真,服务人员小林(L)上前接待了他。
L: I see. How many pages, please?
P: Altogether 8 pages. Here you are.
(The clerk sends the fax.)
L: That’s 120 yuan in all.
P: Here is the money. May I have a receipt?
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Dialogue 1— Send a fax.
顾客Page Brown(P)走进商务中心想发送一份传真,服务人员小林(L)上前接待了他。
L: Sure. This is your change and receipt.
P: Thank you very much.
L: You’re welcome.
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Dialogue 2—Send a mail.
顾客Page Brown (B)走进商务中心想邮寄一份文件,服务人员小林(L)上前接待他。
L: Good morning, sir. May I help you?
B: Yes. I’d like to ask you to send a mail for me.
L: What is it?
B: It’s a document of my company.
L: Which way of delivery do you prefer, express delivery or ordinary?
B: Express delivery.
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Dialogue 2—Send