内容正文:
Unit 1 "May I Speak to Kitty?
一、根据首字母及汉语提示写单词。
1. May I s______ to your manager about this issue? (和…说话)
2. She is always eager to l______ new languages. (学习)
3. Could you please s______ down your name and phone number for our records? (写下)
4. He is fluent in English, French, and Spanish; he is a talented l______. (语言学家)
5. The company has a strict p______ about punctuality. (政策)
6. I need to make a r______ to change my flight reservation. (请求)
7. Her r______ for not attending the meeting was valid. (理由)
8. Can you provide a d______ of what happened last night? (描述)
9. The customer service representative was very p______ and helpful. (有礼貌)
10. She has a strong d______ to succeed in her career. (决心)
11. The restaurant has a no-smoking p______. (政策)
12. The students are encouraged to p______ in class discussions. (参与)
13. Please m______ sure to arrive on time for the interview. (确保)
14. His r______ for being late were unacceptable. (理由)
15. The team leader will give a brief d______ of the project. (描述)
16. Could you please p______ me to your supervisor? (转接)
17. She has excellent c______ skills, which is essential for this job. (沟通)
18. I need to m______ an appointment with my doctor. (安排)
19. The company has a strict dress code p______. (政策)
20. The customer was very i______ with the service she received. (满意)
二、用所给词的适当形式填空。
1. He is always ______ (polite) when talking to customers.
2. Can you please ______ (describe) the problem you're experiencing in more detail?
3. I'd like to ______ (request) a refund for this faulty product.
4. The company has a strict ______ (policy) regarding employee conduct.
5. She was ______ (communicate) effectively with her team during the meeting.
6. Could you ______ (make) sure to double-check the details before submitting the report?
7. The receptionist asked me to ______ (hold) while she transferred my call.
8. He needs to ______ (learn) how to manage his time more effectively.
9. The manager's ______ (reason) for the decision was u