chapter15（课件）《涉外秘书英语写作》（华东师范大学出版社）

Chapter Fifteen Placing and Acknowledge Orders ‹#› 1 An order is a request to supply a specified quantity of goods. It may result from an offer or an enquiry with subsequent quotations.   Letters for placing and acknowledge orders should be brief, accurate, and to the point. When placing an order by letter, e-mail, or fax, the following details must be mentioned: Reference to price quotations, discounts, price lists or catalogue number; Quantity , quality, models, patterns, colors; Mode of packing, port of destination , time of shipment, shipping documents; Documents such as invoice, pro-forma invoice, bill of lading, insurance,packing list and other customs documents Confirmation of terms of payment as agreed upon in preliminary negotiations. ‹#› 2 An order should be acknowledged as soon as it has been received. “First” orders, that is orders from new customers, should most certainly be acknowledged by letter. The letter should: express pleasure at receiving the order; add a favorable comment on the goods ordered; include an assurance of prompt and careful attention; draw attention to other products likely to be of interest; hope for further orders. ‹#› 3 When a binding agreement comes into force, both parties are required by law: The buyer’s obligation: to accept the goods supplied, provided they comply with the terms of the order, to pay for them according to the terms agreed upon, to check the goods as soon as possible (failure to give prompt notice of failure to the seller will be taken as acceptance of the goods). ‹#› 4 The seller’s obligation: to deliver goods exactly of the kind ordered, and at the agreed time, to guarantee that the goods to be supplied are free from faults If faulty goods are delivered, the buyer can demand either a reduction in price, or replacement of the goods, or cancellation of the order. He may also be able to claim damages.   When an order is canceled, it must