chapter9（课件）《涉外秘书英语写作》（华东师范大学出版社）

涉外文秘写作 Chapter Nine Complaints and Adjustments Section One Complaint Letters Effective complaints letters should be: Begin with a detailed description of the product or service you want to complain. You need to give the appropriate Contract No., Invoice No., the faulty items’ model and serial number, the date you received the goods, and so on. Include a copy of the receipt, bill, or contract, but keep the original for your records. State exactly what is wrong with the product or service. Detail and precise information will enable the reader to understand and act on your complaint. Briefly describe the inconvenience it has caused to you. Show that your problems were directly caused by the defective product or delay in delivery. State precisely what you expect the reader to do to solve the problem. Ask for prompt handling of your claim,   Dear Mr. Chow,   Problems with Order No, 030109  I am writing to inform you that our order of July 15. , number 030109, was filled incorrectly. Our order was for 200 Oppo MP3 players (item no. CP08) and 20 gaming consoles (item no. G01). The shipment arrived yesterday, but instead, we received 20 MP3 players and 20 gaming consoles. The demand for MP3 players is great, and this error put us in a difficult position, having us to resort to other suppliers to fill our customers’ needs. We’d like you to please make up the shortfall of MP3 players immediately and ensure that there are no more mistakes like this with Luck’s shipments.  Enclosed you will find a copy of our Purchase Order and the paid invoice for your reference.   Sincerely, Indira Rajendran Purchasing Manager Lucky Electronics Sample 1 : Complain for misfiling  Sample 2：Complain for poor quality Dear Sirs, Order No. NR-3790 Our order No.NR-3790 of 500 XC-90 Projectors was received on July.15 and was checked on delivery. I am afraid I really must complain about the quality of these machines. You appear to have supplied us with a product which falls far below the stand