chapter8（课件）《涉外秘书英语写作》（华东师范大学出版社）

涉外文秘写作 Chapter Eight Apology Letters Usually we may need to write a letter of apology for such situations as: a defective, damaged, or incomplete product; a late payment; an offensive behavior; a missed deadline; shipping delay; missing an appointment or a meeting. Rather than dwell on the mistake, however, we should take quick action to remedy the problem. Effective letters of apology is an important part of that process and actually improves the relationship. In order to make a letter of apology effective, always write it as soon as possible after the offensive action takes place. Write a brief letter that is carefully worded and sincere. Whenever possible, make suitable restitution and assure the offended party that you will not repeat your regrettable behavior in the future. Back up your apology letter with appropriate behavior at the next available opportunity. About Apology Letters To write successful letters of apology, writers need to be able to do the followings: • Apologize! • A letter of apology without an apology is really just an excuse. Make sure you say those crucial words at the beginning of your letter. • Acknowledge what happened • Be specific about what happened and be clear about what you’re sorry for. • Solution/What you learned： This will show that you are being sincere. It will also provide reassurance to the offended party that you won’t do it again. • Conclusion: End the letter on a positive note and express your openness to discuss what happened.   TIMING. Write the apology letter as soon as possible. ACTIONS. Rather than focusing on the damage you have caused, write about things you will do to rectify the situation. BRIEF. Keep your apology letter short and to the point. SINCERITY. No one wants to read overly dramatic language. Choose your words carefully and express yourself clearly and simply. TONE. Your apology letter should be considerate and respectful. Remember, you are trying to rebuild a damaged relationship. Below are s