Unit 4 Customer Service 第2课时-【职升课堂】中职英语基础模块3（高教版2021）

职升课堂·英语(基础模块)3 七、1. intelligence 2. developing 3. important inconvenience due to our carelessness 4. change 5. housework 6. robot 7. clean 2. You mentioned that delayed delivery will 8. trouble 9. suitable 10. learn cause loss to your business. Unit 4 Customer Service 3. We will reduce the price of the leaflets by 第1课时 15% to express our sincerity. 课前预习 4. Thank you for your trust in our company. 1. apology 2. battery 3. blank 4. charge 5. We hope you can give us some discount for 5. check 6. complaint 7. exchange future orders. 8. guarantee 9. inconvenience 10. patience 课后评测 11. receipt 12. refund 13. sports watch 一、1.B 2.A 3.C 4.C 5. A 课堂同步 二、1.A 2.D 3.B 4.C 5.C 一、1. apology 2. blank 3. refund 6. D 7. D 8. B 9.A 10.C 4. complaint 5. check 三、1. improve 2. customers 二、1. inconvenient 2. patience 3. charger 3. losing 4. solutions 5. sincerely 4. apologize 5. batteries 6. apology 课后评测 第3课时 一、1. B 2.A 3. B 4. B 5. A 课前预习 二、(-)1.D 2.B 3.A 4.E 5.C 1. be well prepared for business meetings: Smal (二)1.C 2.A 3.B talk is considered particularly important at the 三、1.B 2. B 3. D 4. A beginning of a meeting.: be on time for your 第2课时 课前预习 business activities. 3. delay 一、1. arrange 2. damage 2. have enough patience 4. deliver 5. reduce 6. promise 3. act in a reserved manner at business meetings 7. leaflet 8. mention 9. sheet 4. business people greatly value appointments 10. sincere 11. sincerity 12. solute 5. place a high value on trust: believe that good things 二、1.确保;确定 2.给......造成损失 come to those who practice patience 3.由于;因为 4.负责... 课堂同步 课堂同步 一、1. make sure 2. at the beginning 3. promising 一、1. mentioned 2. delivered of 4. sincerely 5. solve 3. meet several times 二、1. I'd like to express our sincere apology for the 4.在商务会议上,你应该表现的矜持一点。 186