Chapter 4 Health and Recreation Service康乐服务（课件）- 《酒店英语实训教程》同步教学（人民邮电版）

Chapter 4 Health and Recreation Service康乐服务 Unit 1 SPA Service 水疗服务 Training Objectives实训目标 After learning this unit, students will be able to: 1. Recommend SPA service. 2. Offer good service to customers. 3. Introduce the procedure of SPA service. 4. Handle customers’ complaints. 点击此处结束放映 Working Procedures工作程序 Receiving Customers→Recommending SPA Services→Offering SPA Services→ Making Payment→Expressing Appreciations and Wishes 点击此处结束放映 New Words and Expressions 1. therapeutic adj. 治疗的 2. beautician n. 美容师 3. slippers n. 拖鞋 4. bracelet n. 手镯 5. beauty n. 美容 6. occupation n. 职业 7. essential oil  精油 点击此处结束放映 Useful Words and Expressions 1. Health and Recreation Center 康乐中心 2. SPA therapeutic massage 按摩治疗 3. skin care 皮肤护理 4. body treatments 身体护理 5. hand and foot message 美手与美足 6. hair salon 美发 7. dressing room 更衣室 8. treatment room 护理室 9. oil massage 涂油按摩 点击此处结束放映 Section E　Summary总结 In this unit, we have learned how to recommend Spa services and offer good services to the customers. We have also learned how to acquire communication skills while serving customers. As a clerk, he or she should be knowledgeable, skillful, polite, patient and have a good attitude to the customers. 点击此处结束放映 Unit 2 Gym Service 健身房服务 Training Objectives实训目标 After learning this unit, students will be able to: 1. Recommend a gym service. 2. Offer good service to the customers. 3. Understand etiquette . 4. Deal with customers’ complaints. 点击此处结束放映 Working Procedures工作程序 Receiving Guests→Recommending Gym Services→Answering Inquiry→Making Payment→ Expressing Appreciations and Wishes 点击此处结束放映 New Words and Expressions 1. apparatus n. 器官，装置，机构，组织，仪器 2. expander n. 扩充器 3. massage n. 按摩 v. 按摩，用……揉擦 4. yoga n. 瑜珈 5. pamphlet n. 小册子 点击此处结束放映 6. dumb bell 哑铃 7. bodybuilding 健美运动 8. race apparatus 比赛器材 9. weight lifting 举重 10. stationary bike 固定自行车 11. muscle expander 肌肉扩展 12. Nautilus machine 鹦鹉螺机 点击此处结束放映 Useful Words and Exp