内容正文:
2024河北省职业院校技能大赛中职酒店服务赛项
专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点:
1. Q: Ask the guests if they have a reservation with your restaurant.
2. Q: How do you check upon the guest’s name of the reservation?
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?
5. Q: If you want to confirm the reservation of the dinner, what will you say?
6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest him to book a table for tomorrow evening.
7. Q: What would you do when the guest complains that the restaurant is too noisy?
8. Q: Ask the guests’ preference for food, Chinese, Western, Japanese or Korean.
9. Q: How do you offer to take order for the guests in the evening?
10. Q: How do you ask the guest to check his bill?
11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert.
12. Q: Ask the guest his preference for juice.
13. Q: Ask the guest’s choice of wine.
14. Q: What will you say when serving the guests their dessert?
15. Q: Ask the guest how he would like his steak prepared.
16. Q: What is the duty of a Food and Beverage Manager?
17. Q: Tell the guests the general sequence of a Chinese dinner.
18. Q: What do you recommend if the guest orders a fresh white water fish?
19. Q: How do you ask about the guest’s preference for buffet or a la carte service?
20. Q: How do you ask about the guest’s preference for salad?
21. Q: How do you respond to a guest’s compliments to your service?
22. Q: How do you ask the guest where he or she would like to sit?
23. Q: Ask the guest what vegetable he’d like to have with his chicken.
24. Q: What do you say in seeing off the guests?
25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.
26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?
27. Q: What will a ba