1.4送客服务（课件）- 《导游英语实务》同步教学（东北财经大学出版社）

项目一 导游生活服务 Project Ⅰ Service Procedure Part 模块四 送客服务 Module 4 Say Goodbye to the Guest 模块四 送客服务 Module 4 Say Goodbye to the Guest 1. 能够为团队及散客办理离店手续 2. 掌握团队及散客的送站服务程序 3. 能根据旅游团实际情况致欢送词 After the whole visiting in one place, the tourists will leave for another destination, before that, the tour guide must remind the guests of many aspects in order to help them to finish the formalities at the front desk. While going sightseeing, the tourists from abroad must have a lot of luggage, when travel from one place to another, the must have many chances to change the hotels, so they must pack up their luggage before leaving, under this circumstances, the tour guide must tell the tourists about the time arrangement one day earlier, and leave enough time for them to pack up their luggage. Usually, the bellman of the hotel can help the tourists to take down the big luggage, but it must be arranged by the tour guide since there are so many tourist groups in one hotel, if the group will leave early on next morning, he should remind the tourists to pack up their luggage well and leave them out of their rooms at certain time, in this way, the bellman can collect all of them together, and the luggage won’t be lost. If the group will check out early on next morning, the guide should arrange a wake-up call for the tourists, he should tell both the clerk at the front desk and the tourists, in order to avoid of being late for other activities. Besides the above-mentioned information, the guide should remind the tourists to return their room keys at certain time. Usually, the time should be ten to fifteen minutes earlier than the set-off time. 1、协助办理离店手续 PartⅠ Check out (for a group) T: tour guide G1(2,3…): guests T: Attention everybody, tomorrow we’ll leave the hotel, now I’d like to tell you the time arrangement for tomorrow morning, we’ll check out at 9:00 o’clock, please put your luggage outside your room, the porter will collect them at 8:30, sinc