第三章（课件）《旅游英语》(上海交通大学出版社）

1 旅游英语 Project Ⅲ Services in the Hotel 1 Accommodation 2 Catering Services ‹#› 目录 CONTENT 1 Accommodation ‹#› Lead-in Ⅰ The ____________ of the decoration, service, ____________ and ambiance of each hotel is expressed in stars, from one to five. One-star hotels are ____________ with a rational ____________. The rooms are clean and decorated with basic ____________ including beds, tables, chairs and bedside tables. Two-star hotels are cheap and ________________ is simple. There are always telephones and televisions in the rooms. Three-star hotels are moderate level and provide ____________ of service. Rooms are ____________ with air-conditioners, private shower, IDD, DDD, etc. Four-star hotels are first-class accommodations with an emphasis on luxury, ____________, premium customer service and perfect facilities. Five-star hotels are world-class providing the highest standards of ____________, convenience and considerate personal service. 01 Listen to the passage and fill in the missing information you have heard. ranking amenities small-sized layout furniture accommodation specious good-quality hospitality comfort ‹#› Lead-in Ⅰ 02 Listen to the passage again and answer the following questions. (1) What does the passage mainly talk about? (2) What will you take into consideration when you book a room in a hotel? ‹#› Task Description Ⅱ hotel restaurant outdoor swimming pool hotel guestroom hotel bar ‹#› Hotels can be classified into different categories according to their locations, types of services offered and market price levels. They may be city hotels, resort hotels, airport hotels and freeway hotels; or they may be luxury hotels, convention hotels and budget hotels; also, they may be “star” hotels ranging from one to five. Task Description Ⅱ The hotel, as a home away from home, is one of three mainstays for tourism. It is responsible for providing guest accommodation, meals and other services. It plays an important role in satisfyi