Unit 2（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit Two Greeting & Seating Guests Chapter 3 Working in F&B Department Job Profile of Restaurant Reservationist: A restaurant host/ hostess is often the first person a customer may interacts with when they arrive at the restaurant. The responsibilities of the hostess may include scheduling dining reservations for guests in advance, controlling the dining sections for empty and cleaned tables, managing the waiting list, seating the guests appropriately. He/ She may also present menu to guests. Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Steve Ross has booked a table at Harbor Restaurant. He’d like to have a table by the window so that his friends can enjoy the city view. He comes to the restaurant with friends at 12p.m. As a hostess at Harbor Restaurant, please check the reservation list and arrange seats for Mr. Ross according to his reservation. Task 1: Seating guests with reservations Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Cathy Becker comes to Band Restaurant to have dinner with her family, the husband and her 4-year-old daughter, but they didn’t make a reservation beforehand. Unfortunately, there’s no table available at present. But there will be a vacancy in ten minutes or so. Mrs. Becker decides to wait in the lounge. As a hostess of Band Restaurant, try to seat the family when there’s a vacant table. Task 2: Seating guests without reservations Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Words Charging menu /'menjuː/ vacant /'veɪkənt/ hold /həʊld/ lounge /laʊndʒ/ seat /siːt/ accommodate /ə'kɒmədeɪt/ occupied /'ɒkjupaɪd/ n. 菜单 adj. 空的，空闲的，未被占用的 v. 拿着，容纳，保持 n. 休息室，候机室 v.使坐下，可容纳 v. 容纳，提供