Unit 8（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit Eight Settling the Bills Chapter 3 Working in F&B Department On Settling Bills Settling account is one of the skills that a waiter should have. A waiter or waitress should be skillful in the means and procedures of account settlement. The main ways of settling accounts as follows: cash settlement, signing bills, credit card settlement and check settlement. In recent years, new ways of payment like online payment and mobile payment have become much popular among customers. Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Mrs. Harris is about to finish her meal and would like to pay the bill. It’s 289 Yuan in all and the guest would like to pay in cash. Help her to settle the bill and try to explain the items on the bill. Task 1: Settling the bill paying in cash Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Mr. Chang is asking for the bill. It amounts to 676 Yuan, with a 10% service charge. The guest would like to pay by credit card and it happens that every Friday a 5% discount will be given to visa card holders at the restaurant. Try to settle the account for the guest. Task 2: Settling the bill paying by credit card Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Words Charging amount/ əˈmaʊnt / oolong tea service charge discount/ˈdɪskaʊnt / n.数量，总额; V.总计，等于 乌龙茶 服务费 n.打折，减价 2.1 2.2 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description 2.2 Working Procedures and Useful Sentence Patterns 2.2.4 Decline tips 2.2.3 Settle the bill 2.2.1 Present the bill 2.2.5 Express best wishes 2.2.2 Explain items on the bill 2.1 2.2 Task Decom