Unit 1（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit One Restaurant Reservation Chapter 3 Working in F&B Department Job Profile of Restaurant Reservationist: Reservation in a restaurant can be done by phone, through online booking systems or by mails. A reservationist should note down the booking information clearly and deliver the information correctly so that proper arrangements of seats would be made to meet the needs of guests. Furthermore, a reservationist may also have to keep the record of guests and deal with complaints properly. Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Steve Ross has two friends coming to visit him this Saturday. He calls to book a table at Harbor Restaurant, Gardern Hotel, as it’s famous for local seafood. He’d like to have a table by the window so that his friends can enjoy the city view. He will come to the restaurant at 12:30 p.m. and his telephone number is 131-0698-7762. Now as a hostess at Harbor Restaurant, please make the reservation for Mr. Ross. Task 1: A Table Reservation Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Alice Brown is a secretary at Silver Company. The manager, George Mills, is going to have dinner with four American clients at Fountain Restaurant next Friday, July 26th. He would prefer a quiet place to have the dinner, so he asks Miss Brown to book a private room for him. The telephone number of the company is 5550-4839. As a reservation clerk at Fountain Hotel, please make the reservation with Miss Brown. Task 2: A Private Room Reservation Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Words Charging non-smoking /nɒn 'sməʊkɪŋ/ area / 'eəriə / special /'speʃl/ request /rɪ'kwest / a window table