Chapter 2 Unit 5（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit Two Meeting Other Special Requests Chapter 2 Working in Housekeeping Department A B Some requests may be outside the normal service parameters of the hotel. C In either case, the requests must be politely listened and professionally  attended to. On Guests’ Special Requests On Guests’ Special Requests: Most requests by guests are reasonable, such as having a burnt-out light bulb replaced in their room. Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Rose Wood wants to find a babysitter to take care of her two children while she is out for about 3 hours. The hotel offers very good babysitting service at a reasonable price. Lisa answers the phone call and tells the guest that she’s told that she needs to fill out a babysitting request form. Task 1: Answering a Call for Babysitting Service Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Rose Wood can only use two devices with the given Wi-Fi account in her room. However, her daughter wants to play games online with her iPad. So Mrs. Wood calls housekeeping for help. The Housekeeping clerk provides Wi-Fi service. Task 2: Providing Wi-Fi Service Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Words Charging babysitter ['beibisitə] babysitting ['beibi,sitiŋ] caregiver [ˈkeəɡɪvə(r)] worry-free ['wʌri ,fri:] cough [kɒf] Wi-Fi ['waɪfaɪ] device [dɪ'vaɪs] registered ['redʒɪstəd] n. 临时照顾孩子的保姆 n. 当临时保姆 n. 照料人 adj. 无忧无虑的 v. 咳嗽 abbr. （wireless fidelity）无线上网技术 n. 装置 adj. 注册的；登记的 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description 2.2 Working Procedures and Us