Chapter 2 Unit 4（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit Two Maintenance Service Chapter 2 Working in Housekeeping Department A B The housekeeping department depends on maintenance to keep things in order. C A need for urgent repairs is reported to maintenance over telephone and these requests are usually dealt with promptly. Maintenance Department On Maintenance Department: Responsible for the provision of engineering facilities that contribute to the comfort of guest and increase the efficiency of staff. Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Mary White stays in room 306 in Grand Hotel. She finds it very annoying that the air-conditioner in her room doesn’t work, so she calls the housekeeper for maintenance. A housekeeping clerk answers the phone call. Task 1: Answering a call for maintenance service Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment There is something wrong with the toilet in Mrs. White’s room. She calls the housekeeper for maintenance. A plumber is sent to her room the fix the problem. Task 2: Fixing the toilet at a guest room Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Useful Words air conditioner toilet remote control table lamp 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description shower head safety deposit box mini-bar electric water kettle 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description 2.2 Words Charging air-conditioner [θə'mɒmɪtə] inconvenience [ɪnkən'viːnɪəns] frustrating [frʌ'streɪtɪŋ] maintenance ['meɪnt(ə)nəns] fix [fɪks] clo