Chapter 2 Unit 3（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit Two Helping with Obtaining Items Chapter 2 Working in Housekeeping Department A B The agent then relays the request to the appropriate hotel department for processing. C A hotel offers special equipment and supplies to ensure that the guests are satisfied with their stay. On Offering Guest Supplies On Offering Guest Supplies: Hotel guests may request special equipment and supplies during the reservations process or during their stays. They will almost always ask a front desk agent. Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Mary White stays in room 602 in Grand Hotel. She calls Housekeeping for an iron and an ironing board to iron her dress for a meeting the following day. She doesn’t know how to use them so the housekeeper offers help. Task 1: Helping with Obtaining Items as a Housekeeper Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Dan, a guest from Holland calls Front Office to obtain a charger and an adaptor for his new device of an iPhone 7 Plus. Please help the guest and tell him that a form needs to be filled out. Task 2: Helping with Obtaining Items as a Receptionist Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Useful Words clothes hanger adaptor transformer additional blanket 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description hairdryer iron baby cot ironing board 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description 2.2 Words Charging available [ ə'veɪləb(ə)l] iron ['aɪən] formal ['fɔːməl] plug [plʌg]