Chapter 2 Unit 2（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit Two Laundry Service Chapter 2 Working in Housekeeping Department A B Cleaning guests’ personal items if the hotel offers a cleaning service C Providing prompt, courteous, friendly and professional service to guests What is a laundry attendent? Job Profile of Laundry Attendant: Providing a constant supply of clean linens for the entire hotel Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Mr. Smith is staying in a hotel and needs his clothes washing, so he telephones the hotel receptionist to send someone to collect his laundry. A receptionist answers the phone call. Task 1: Answering Laundry Service Inquiring on the Phone Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment A laundry attendant comes to collect Mr. Smith’s laundry and explains the available laundry services of the hotel to him. Task 2: Laundry Collection Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Useful Words laundry bag laundry list jacket laundry attendant 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description sweater trousers scarf T-shirt 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description pajamas coat 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description 2.2 Words Charging laundry ['lɔːndrɪ] skiing trip estimate ['estɪmeɪt] Regular Service Special Service Express Service extra charge n. 待洗衣物 n. 滑雪之旅 vi. & vt. 估计，估量 普通服务 特殊服务 快洗服务 额外收费 2.1 2.2 2.3