Chapter 2 Unit 1（课件）《酒店职业英语》（华东师范大学出版社）

Workplace English for Hotel 酒店职业英语 Unit One Room Cleaning and Turndown Service Chapter 2 Working in Housekeeping Department A B Promoting a positive image to guests C Addressing guest requests and problems What is a room attendant? Job Profile of Room Attendant: Performing routine duties in cleaning and service of guest rooms Catalogue 1 2 3 4 5 6 Task Decomposition Task Fulfilling Task Reinforcement Task Extending Professional Advancement 7 Task Description Peer Assessment Task Description Alan Smith and his wife, Jenny Smith，stay in room 1501 in Grand Hotel. Mrs. Smith goes out for shopping in the morning. Mr. Smith doesn’t go out because he has caught a cold. A room attendant comes to make the room but is declined by Mr. Smith who’s lying in bed. Task 1: Room Cleaning Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment At 6:30pm, while the Smiths stay in their room, a room attendant knocks at the door and asks if the couple wants turndown service. Mrs. Smith asks what turndown service is and Mr. Smith wants some extra bottles of water. Task 2: Turndown Service Task Description Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Decomposition 2.1 Useful Words vacuum rubbish bin bathtub wash basin 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description carpet curtain bedside table drawer 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description shampoo DND sign body wash shower cap 2.1 2.2 2.3 Task Decomposition Task Reinforcement Task Extending Task Fulfilling Professional Advancement Peer Assessment Task Description 2.2 Words Charging thermometer [θə'mɒmɪtə] sore [sɔː] dial ['daɪəl] turndown service refresh [rɪ'freʃ]