内容正文:
Chapter 12
The Revenue Cycle: Sales to Cash Collections
12-1
Learning Objectives
Describe the basic business activities and related information processing operations performed in the revenue cycle.
Discuss the key decisions that need to be made in the revenue cycle, and identify the information needed to make those decisions.
Identify major threats in the revenue cycle, and evaluate the adequacy of various control procedures for dealing with those threats.
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The Revenue Cycle
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The Revenue Cycle
Provides goods and services to customers
Collects cash in payment for those sales
Primary Objective:
Provide the right product
In the right place
At the right time for the right price
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Revenue Cycle Activities
Sales order entry
Shipping
Billing
Cash collections
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12-5
General Revenue Cycle Threats
Inaccurate or invalid master data
Unauthorized disclosure of sensitive information
Loss or destruction of master data
Poor performance
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General Revenue Cycle Controls
Data processing integrity controls
Restriction of access to master data
Review of all changes to master data
Access controls
Encryption
Backup and disaster recovery procedures
Managerial reports
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Sales Order Entry
Take order
Check and approve credit
Check inventory availability
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Sales Order Threats
Incomplete/inaccurate orders
Invalid orders
Uncollectible accounts
Stockouts or excess inventory
Loss of customers
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12-9
Sales Order Entry Controls
Data entry edit controls (see Chapter 10)
Restriction of access to master data
Digital signatures or written signatures
Credit limits
Specific authorization to approve sales to new customers or sales that exceed a customer’s credit limit
Aging of accounts receivable
Perpetual inventory control system
Use of bar-codes or RFID
Training
Periodic physical counts of inventory
Sales forecasts and activity reports
CRM systems, self-help Web sites, and proper evaluation of customer service ratings