内容正文:
Workplace
Manners
Unit 1
英语 服务类 职业模块(修订版)
realize the importance of good workplace manners
understand the talks about workplace manners
talk about airport and flight services
read about good manners with customers
write about workplace manners and their importance
Learning Objectives
淡蓝:154,213,229
红:238,125,117
深蓝:0,156,207
2
01
Warming Up
02
Listening and Speaking
03
Reading and Writing
04
Culture Notes
05
Language Practice
06
Problem Solving
07
Self-assessment
3
01
Warming Up
4
看图片,补全句子。
Look and complete.
a hospital
a plane
a hotel
a restaurant
an office
a supermarket
1
A receptionist works at the
front desk in .
2
A flight attendant
works on .
3
A cashier is working in
.
a hotel
a plane
a supermarket
5
Look and complete.
4
A chef is working in
.
5
A nurse works in
.
6
A clerk works in
.
a restaurant
a hospital
an office
看图片,补全句子。
a hospital
a plane
a hotel
a restaurant
an office
a supermarket
6
02
Listening and Speaking
7
听录音,给图片排序。
Listen and number.
A
B
C
D
1
2
3
4
录音原文
Script
1) Good morning. Welcome to Rose Hotel. May I help you?
2) Good afternoon, ladies and gentlemen. Welcome aboard.
3) Please enjoy your meal.
4) Thank you for shopping with us today.
9
(Dan is telling his friend about the airport and the flight.)
I planned to 1) to Los Angeles the other day. At the check-in
desk, I showed my 2) and had my bag 3) . I
also learned that I did not need to 4) 5) my luggage in
Chicago where I had a stopover. At the security check, I put my carry-
on luggage flat on the 6) and small objects in the trays. On
the flight, I 7) a cup of coffee because I felt a little tired.
And I asked for a 8) and a 9)