第2章 前厅服务英语（课件）-高一《前厅服务与管理》同步教学（北理工版）

1 Chapter 2 Front Office Service English 2 3 Lead-in Match the following Column A with Column B Column A Column B 1.juniorsuite a. A room occupied by one 单套间 person 4 PartⅠ Key Sentences 1.Room Reservations/Advance Reservations. May I help you？ 客房预订处。请问有何吩咐？ 2.I’d like to book/reserve a room for Oct.15th. 我想预订一间 10月 15日的客房。 3.What kind of room would you like/prefer？ 请问您想要哪种类型的房间？ 5 4.How long will you be staying here？ 请问您打算在这儿住多久？ 5.Could I have your name and address，please？ 请问您的姓名和地址？ 6.May I know your arrival and departure date？ 请问您的到店日期和离店日期？ 7.We can either put you on the waiting list or find you a room in another hotel. 6 我们或者把您列入候房名单，或者为您另找一家宾馆。 8.The current rate is 388RMB yuan per night. 目前的房价是每晚 388元人民币。 9.How will you be paying the bill？ 请问您如何付款？ 10.There’sa10% discount for a group reservation. 团体预定可享受九折优惠。 7 ①Room Reservations客房预订处（组、室），属饭店的总台，负责接受客人的预定。也可说成：Advance Reservations ②How long will you be staying here？ 请问您将在这儿住多久？也可说成：How long do you plan to stay here？Will be doing something“将来进行时”用来表示按预定计划即将发生的动作。 For example：When will you be arriving？ 请问您什么时候到达？ 8 I’ll be seeing him off at the airport tomorrow. 我明天将去机场为他送行。 ③There’s a 10% discount for a group reservation. 团体订购可打九折。10% discount（reduction）打 10% 的折扣 即打九折。35% discount（reduction）打 35% 的折扣 即打六五折。 ④waiting list 等候名单，候房名单，申请名单 ⑤high season /busy season 旺季 low season 淡季 dead season 萧条期 9 Activity 1 Answer the following questions. 1）How can you ask if you want to find out the room type the guest wants？ 2）How can you find out how long the guest wants to stay？ 3）How can you find out the guest’s arrival and departure date？ 4）How can you find out the guest’s name and address？ 10 PartⅡ Listening Activity 2 Listen to the following dialogues and try to complete them . C =Clerk G =Guest Conversation 1 Conversation 2 11 Activity 3 Listen to the tape and then fill in the reservation form according to Conversation 1. 12 Act