内容正文:
The Practice of Public Relations
Fourteenth Edition
Chapter 5
Management
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Learning Objectives
5.1 To discuss public relations as a “management” function that serves the organization best when it reports to the C E O.
5.2 To explore in detail the elements that constitute a public relations plan.
5.3 To discuss public relations objectives, campaigns, and budgets.
5.4 To compare and contrast the internal public relations department and the external public relations agency.
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Opening Example: Corporate Communication (1 of 2)
CEOs of the top 350 U.S. firms earn, on average, $15.6 million a year
While average workers’ salaries increased 11%, CEO compensation increased 937% in the last forty years
CEOs have public relations problems
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Public relations obstacles confront management in the 21st century.
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Opening Example: Corporate Communication (2 of 2)
In 2017, Travis Kalanick, founder of Uber, resigned amid complaints
In 2018, the CEO of Humane Society of the U.S., was dismissed due to unwanted sexual advances
CEOs were asked to drop corporate affiliations with the National Rifle Association after a 19-year-old killed 17 students.
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Public relations obstacles confront management in the 21st century.
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It Takes a Village
Executive coach – polish communications strategies and skills
Social media guru – create tweets and posts
Speechwriter – hone words and thoughts of C E O
Media coach – advise on how best to handle report questions
Positioning coach – counsel on building a C E O’s personal brand
Reputation manager – research, evaluate, and advise on the C E O build the desired corporate image
Personal stylist – recommend what to wear and how to look
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In many ways, the primary function of top manager is to serve as the organization’