Unit 4 Customer Service Reading and Writing 重点讲解课件-2023-2024学年高二上期 中职英语高教版（2021）基础模块3

Unit4 Customer Service Reading and Writing Discuss and answer. 小组讨论，回答问题。 1) You received incorrectly delivered goods. 2) The delivery of your order is delayed. 3) The delivery man placed a wrong address sheet on your package. What will you do in the following situations? 2 课文原文及翻译 Thank you for your trust in our company. I’ve read your email about the leaflets incorrectly delivered to your company. I’d like to express our sincere apology for the inconvenience due to our carelessness. 感谢您对我们公司的信任。 来信已阅，很抱歉为贵公司投递了错误的宣传页。 对于由于我们的疏忽给贵公司造成的不便，在此深表歉意。 课文原文及翻译 It happened that there was another company who ordered similar leaflets in the same district as your company. The staff in charge of the delivery put the wrong address sheet on the package and thus caused the problem. 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页 负责投递的员工把邮寄地址贴错， 因此导致了此次误投事件。 课文原文及翻译 Since we have been partners for so long, we’ll try our best to work out a better solution for you. We’ll arrange for a second delivery as quickly as possible and make sure you receive the right leaflets tomorrow. As for the wrong leaflets, our delivery man will get the package back from your company when he makes the delivery tomorrow. 作为长期合作伙伴，我们会尽己所能提出更好的解决办法。 我们会尽快安排二次送件， 确保您明天能收到正确的宣传页。 至于投递错误的宣传页，我们的投递员将会在明天的二次送件的时候 从贵公司取回。 课文原文及翻译 As you mentioned in your letter, delayed delivery will cause loss to your business. Even though you didn’t express such a request, we will reduce the price of the leaflets by 15%. To express our sincerity, we promise to give you a 5% discount for all the leaflets we may make for you in the future. 如您在信中所言，延迟送货会给贵公司造成损失 即使您并未提出这样的要求， 我们也会将宣传单的价格降低15%。 为了表示诚意，我们承诺，今后贵公司在我公司定制的所有宣传页均 享受九五折的价格。 课文原文及翻译 Sorry again for all the trouble. Hope you will support our company as before. Best wishes! Sincerely, Richard Brown 再次对这次给您造成的不便表示歉意。 希望您能一如既往地支持我们公司。 祝好！ 您诚挚的 理查德·布朗 A. Making a complaint. C. Discussing business with the customer. D. Expressing thanks. What is the letter for? Read an