Chapter 8（课件）-《国际贸易实务双语教程》同步教学（大连理工大学出版社）

Claims 索赔 Chapter Eight Warming-up Exercise Part A English Tex Part B Bilingual Tex Warming-up Exercise Chapter Eight Answer the following questions. 1 2 What is a claim? What should we pay attention to while lodging a claim? What is a claim? Upon receiving the goods delivered by the seller, the buyer will check the quality, quantity, packing and other aspects of the goods. If the buyer finds anything that is not in conformity with the contract, he might complain and further file a claim against the seller. Chapter Eight When to lodge a claim? 1) Delivery is defected or damaged. 2) Delay in delivery 3) Wrong billed invoice 4) Mix-up in delivery 5) Poor quality 6) Quantity shortage … Chapter Eight Essential Elements in Lodging a Claim Clear facts Reasonable complaints Definite claim Definite action in future Chapter Eight Part A English Text Chapter Eight Letters for Claims A Claim for Short Weight and Settlement of the Claim Dear Sirs, 　　Your Contract No.564  　　We refer to the sales contract No.564 covering the purchase of 200 metric tons of white cement. 　　We telexed you on 10 May informing you that the consignment arrive on 12 April.  　　On inspection, we found that 100 bags burst and that the contents, estimated at 5,000 kg, had been irretrievably lost.  　　We proceeded to have a survey report made. The report has now confirmed our initial findings. The report indicates that the loss was due to the use of substandard bags for which you, the suppliers, are responsible. On the strength of the survey report, we hereby register our claim against you as follows: 　　Short delivered quantity 100 bags 　　Survey charges US$ 50 　　Total claimed US$ 200  　　We enclose survey report No. TS5623 and look forward to early settlement of the claim.  　　　Yours faithfully, 　　　　Wang Fei Chapter Eight Letters for Claims A Settlement of the Claim Dear Sir,  　　Our contract No.564  　　Thank you for your letter of 10 May in which you lodge a claim for short delivery of 5.000 kg of white ce