Unit3Effective Telecommunications（课件）-《文秘专业英语》同步教学（大连理工大学出版社）

3 Unit 3 Effective Telecommunications Study Objectives 1 . 学习用英语与公司同事、客户进行电话沟通的技巧 2. 学习用英语接听及拨打电话的常用语 3. 了解办公室接听电话的基本礼仪 4. 掌握电话留言及备忘录的写作格式与规范 a. Listen to the following passage carefully and fill in the blanks according to what you hear. While _______________________, you may know very well _______________, the following are for your reference: 1. Introduce yourself or remind the person you call of _______________ at the beginning of the call. Find out if the person you are calling ________________ to talk. If not, try to ________________________ for you to call back. 2. Use notes to help guide you through the specifics you _________________. This may be the only chance you really have to __________________ across. 3. Ask the other person to repeat what you are saying ___________________. This is important in ensuring you are both on the same page and understand ____________________________. making a business Call about how-to your identity schedule an appointment is fully available want to mention get your point in their own words what the conversation is about a. Listen to the following passage carefully and fill in the blanks according to what you hear. 4. Stick to the subject and do not allow the business conversation to drag out with ____________________. 5. Review the important points of the discussion, going over each person’s _________________. 6. End the call __________________. Thank the other person for their time, set an appointment for another call (if needed) and ______________________. Be sure to _________confirm who will make the call. in their own words. responsibilities. on a pleasant note wish them a good day set up b. According to the passage above, please answer the following questions. 1.If you can’t remember all the items or details in a call, what are you supposed to do? 2. How to avoid the call receive