Unit5 Making a Reception（课件）-《文秘专业英语》同步教学（大连理工大学出版社）

5 Unit 5 Making a Reception Study Objectives 1. 掌握秘书接待客人时常用英语口语表达 2. 掌握秘书正确接待来访者的基本要领 3. 了解秘书接待客人时的礼仪 4. 掌握英文邀请函及回复函的写法 a. Listen to the following passage carefully and fill in the blanks according to what you hear. Receiving visitors and guests is one of a secretary’s daily ____________ in the office. Since a secretary ____________ the whole company, he/she should try to make a good ___________ on visitors when greeting them. Therefore, you should always ________ to greet a visitor. In addition, a secretary should have ________________________ the structure of the organization and its staff. When talking with a visitor, a secretary should _______________ and listen to the visitor carefully. Ask visitors whom their _______________ is with. If the visitor has an appointment, a secretary needs to _________ the appointment book first. If the visitor does not have an appointment, ask him/her the reason for his/her visit and the person he/she wants to see. routines represents impression rise have a good knowledge of pay attention appointment check a. Listen to the following passage carefully and fill in the blanks according to what you hear. After you’ve notified _______________ that their visitor has arrived, let the visitor know you’ve done that — i.e.,“Mr. Fox will be with you __________.” the colleague shortly b. According to the passage above, please answer the following questions. 1. What will a secretary do when a visitor comes into the office? 2. If the visitor has an appointment, what does a secretary need to do? 3. If the visitor does not have an appointment, what will a secretary do then? 1) A secretary should always rise to greet a visitor when he/she comes in the office. 2) If the visitor has an appointment, a secretary needs to check the appointment book first. 3) If the visitor does not have an appointment, a secretary should find out the reason for his/her visit and the person he/she wants to see. 5 Suppose y