Unit 10 Meeting Seeing Foreign Visitors off（课件）-《文秘专业英语》同步教学（大连理工大学出版社）

10 Unit 10 Meeting & Seeing Foreign Visitors off Study Objectives 1 . 掌握机场接客或送客的英语口语表达 2. 掌握酒店入住和离店的英语口语表达 3. 掌握索赔信与道歉信的英文写法 4．了解常见的西餐礼仪 a. Listen to the following passage carefully and fill in the blanks according to what you hear. A secretary is often involved in visitors from other parts of the country or even overseas. Careful preparations must be made and of the activities required needs be drawn up. It’s also helpful that the secretary does a little discreet background research on the guests. The secretary should, on his or her own , inquire whether any help is needed or what their concern is really at the moment when the foreign guests arrive in the visited country such as , return bookings, , calling home and even washing. Only when all this has been settled, their minds will be much more receptive to the of the beauties of the city concerned. The secretary should appear , trying his or her best to make the guests . receiving and entertaining a checklist distinguished initiative luggage collection exchanging intended tour friendly and thoughtfully b. According to the passage above, please answer the following questions. 1. Why is it helpful for the secretary to do some background research on the guests? 2. How to show your hospitality when foreign guests arrive? 3. Retell the passage above in your own words. 1. Because guests might come from different countries of different customs. It is better to create more small talks and give some good impression to your clients. 2. The secretary should take initiative to offer helps like luggage collection, return bookings, currency exchanging, etc. 3. Open answer. 4 Study carefully about the following pictures