Unit 4 Customer Service Listening and Speaking 重点讲解课件-2023-2024学年中职高二上期英语高教版（2021）基础模块3

Customer Service Unit 4 英语3 基础模块 warming up & Listening 01 Warming Up 2 Look and match.将下列投诉与图片相匹配。 1 2 3 4 A. The dish is too salty. B. It is the wrong size. C. There is something wrong with the mobile phone battery. D. There is no hot water again. B D A C 3 A.The dish is too salty. B. It is the wrong size. C. There is something wrong with the mobile phone battery. D. There is no hot water again. A.这道菜太咸了。 B.尺寸不对 。 C.手机电池有点问题。 又没有热水了。 Think and tick. 思考并勾选出投诉时会用到的语句。 A. We are sorry for any inconvenience caused. B. I’d like to have my mobile phone repaired. C. Excuse me, I would like to make a complaint. D. I’m calling to complain about the terrible service you provided at the restaurant. 5 A. We are sorry for any inconvenience caused. B. I’d like to have my mobile phone repaired. C. Excuse me, I would like to make a complaint. D. I’m calling to complain about the terrible service you provided at the restaurant. A.对给您带来的不便，我们深表歉意。 B.我想请人修理我的手机。 C.对不起，我想投诉。 D.我打电话来是想抱怨你们在餐厅提供的糟糕服务。 02 Listening and Speaking 7 Listen and choose. 听录音，判断Tim去售后服务中心的目的。 A B C D Tim went to the service center to 　　　　 . have the screen of his mobile phone checked get his repaired mobile phone have the battery of his mobile phone exchanged have his mobile phone repaired 8 Tim went to the service center to A.have the screen of his mobile phone checked B.get his repaired mobile phone C.have the battery of his mobile phone exchanged D.have his mobile phone repaired A.蒂姆到服务中心去 B.去取修好的手机 C.手机换了电池 D 把他的手机修好 have sth done 让别人做某事，使某事被做 Name of the Customer Tim Brown Item Problem Time of Purchase Solution Listen and tick. 再听录音，勾选下面的手机维修记录。 battery screen camera unable to charge the battery properly broken screen cannot take pictures other: 。 three weeks ago Three months ago other: 。 change the battery repair the screen change the camera other: 。 Listen and complete. 再听录音，完成对Tim经历的描述。 Tim went to t