Unit 4 Customer Service Reading and Writing 重点讲解课件-2023-2024学年中职高二上期英语高教版（2021）基础模块3

Customer Service Unit 4 英语3 基础模块 03 Reading and Writing 2 Discuss and answer.小组讨论，回答问题。 1) You received incorrectly delivered goods. 2) The delivery of your order is delayed. 3) The delivery man placed a wrong address sheet on your package. What will you do in the following situations? 3 You received incorrectly delivered goods 2) The delivery of your order is delayed. 3) The delivery man placed a wrong address sheet on your package. 1)你收到的货物送错了。 2)你的订单送达延迟了。 3) 快递员在你的包裹上放错了地址表。 Read and choose.阅读信件，选择合适的主题 Thomas R. Smith ABC Co. 3489 Green Ave. Olympia, WA 98502 Dear Mr Smith, Thank you for your trust in our company. I’ve read your email about the leaflets incorrectly delivered to your company. I’d like to express our sincere apology for the inconvenience due to our carelessness. It happened that there was another company who ordered similar leaflets in the same district as your company. The staff who was in charge of the delivery put the wrong address sheet on the package and thus caused the problem. （1/2） 5 Read and choose.阅读信件，选择合适的主题。 （2/2） Since we have been partners for so long, we’ll try our best to work out a better solution for you. We’ll arrange for a second delivery as quickly as possible and make sure you receive the right leaflets tomorrow. As for the wrong leaflets, our delivery man will get the package back from your company when he makes the delivery tomorrow. As you mentioned in your letter, delayed delivery will cause loss to your business. Even though you didn’t express such a request, we will reduce the price of the leaflets by 15%. To express our sincerity, we promise to give you a 5% discount for all the leaflets we may make for you in the future. Sorry again for all the trouble. Hope you will support our company as before. Best wishes! Sincerely, Richard Brown 6 要点解析 英文书信五部分： B 称呼（Salutation） C 正文（Body） D 结束语（Complimentary Close） E 签名（Signature） 英文邮件格式： A 信头（Heading） 信头包括写信人地址和写信日期，通常写在信笺的右上角。 地址的写法通常是由小到大，有时可省略。 地址可以写1～3行，日期写在地址的下