Unit 11（课件）- 《跨境电子商务英语》同步教学（人民邮电版·2020）

跨境电子商务英语 www.515ppt.com 1 Unit 11 Transaction Evaluation of Cross-Border E-Commerce www.515ppt.com 2 Unit Objectives: Learn how to give feedback to five-star reviews. Learn how to deal with bad customer reviews. Learn how to leave feedback for buyers. Unit 11 Transaction Evaluation of Cross-Border E-Commerce www.515ppt.com 3 Five-star Praise and Feedback 1 Negative Review and Feedback 2 3 CONTENTS 目录 Seller’s Evaluation of the Buyer www.515ppt.com 4 1 Five-star Praise and Feedback www.515ppt.com 5 Warming-up Circle the phrases that are new to you and look them up in the dictionary. Read them aloud and write down their Chinese meanings. 正面评论 负面评论 五星好评 高度评价 Part 1 Five-star Praise and Feedback （1）positive review （2）negative review （3）five star review （4）high-rated review www.515ppt.com 6 Warming-up Circle the phrases that are new to you and look them up in the dictionary. Read them aloud and write down their Chinese meanings. 客户评价 发表评论 自动反馈 恶意评论 Part 1 Five-star Praise and Feedback （5）customer review （6）post reviews （7）automated feedback （8）malicious review www.515ppt.com 7 Listening Listen to the following sentences and fill in the blanks. Part 1 Five-star Praise and Feedback www.515ppt.com 8 Listening Listen to the following sentences and fill in the blanks. (1) When a five-star review does come in, it is one of the greatest feelings in the world—a little recognition that your hard work is . (2) You should not just let that sit on your page; you should take the time to reply and maintain the conversation with your happy customer. (3) Let the customer know that you’ll be sharing their with the rest of your staff—especially those who are named in the review itself. (4) play a significant role when it comes to customer conversions; people rely on them to discern whether you’re trustworthy. (5) When you ask a customer if they’ve enjoyed themselves and they say yes, simpl