项目8任务2（课件）-《跨境电商实务英语》同步教学（上海交通大学出版社）

Task 1 Dealing With Customer Feedback 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 1 CONTENTS 1 Warming Up 2 Case Study 3 Highlight Information 4 E-Commerce Corner 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 2 Part One Warming Up I. Read the comments on the T-shirts from AliExpress and decide if they are P (positive), NT (neutral) or NG (negative). ( ) T-shirts came to Moscow for 25 days from the moment of placing the order. What’s more, instead of the three I bought, only two came. So I will not risk buying any more in this store. ( ) Great T-shirt. I like it very much. Thank you. One of the most beloved stores. ( ) T-shirt is good. But the color is different. I ordered yellow, but mustard came. ( ) Excellent T-shirt, bust 92 and height 165, wears comfortable. The fabric is pleasant. ( ) Shipped quickly Fit in size. The fabric is cool, but it is not 100% cotton as stated. ( ) T-shirts are excellent with successful cut and perfect material. The purchase is definitely successful. ( ) The T-shirt is definitely not 100% cotton. The colors are dull. ( ) I’m very satisfied with the quality and size. Packed in a plastic bag. Came without damage. Thank you! Recommend! NG P NT P NT P NG P 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 3 Part One Warming Up II. Work in groups and discuss the following questions. Customer feedback on cross-border e-commerce stores is a good tool for word-of-mouth marketing. Good feedback can improve the exposure rate of store products. 1. Have you ever left a 5-star review or positive comment to a seller? How did they reply to you? 2. What do you think of positive or negative feedback? 3. If you are a seller, what will you do when receiving positive or negative feedback? 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 4 Par