项目8任务1（课件）-《跨境电商实务英语》同步教学（上海交通大学出版社）

Task 1 Settling Complaints 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 1 CONTENTS 1 Warming Up 2 Case Study 3 Highlight Information 4 E-Commerce Corner 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 2 Part One Warming Up Ⅰ. Match the keywords with the corresponding complaints. ⑴slowness ⑵poor quality ⑶color difference⑷damage ⑸non-delivery ⑹ wrong item   A. B. C. 2 3 1 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 3 Part One Warming Up I.Match the keywords with the corresponding complaints. ⑴slowness ⑵poor quality ⑶color difference⑷damage ⑸non-delivery ⑹ wrong item   D. E. F. 6 4 5 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 4 Part One Warming Up Ⅱ. Work in groups and discuss the following questions.. Some sellers say that receiving a letter of complaint means there is room for improvement in their products or services. 1. What do you think of it? 2. What do you think are the reasons for buyers’ complaints? 3. If you are a seller, what will you do or say to deal with complaints? Evaluation List Point 1 Point 2 Point 3 Point 4 What do you think of it? What do you think are the reasons for buyers’ complaints? If you are a seller, what will you do or say to deal with complaints? Partner Score 25% 25% 25% 25% 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 5 Part One Warming Up Ⅱ. Work in groups and discuss the following questions.. Settling complaints does allow sellers to see where they need improvement. If a product or service is not living up to customer expectations, they can evaluate that product or service and attempt to make improvements. If sellers are handled quickly, it may prevent the customer from revealing the problems to the public. Settling complaints also gives the seller to an op