项目6任务2（课件）-《跨境电商实务英语》同步教学（上海交通大学出版社）

Task 2 Discussing Refund Conditions 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 1 CONTENTS 1 Warming Up 2 Case Study 3 Terminology & Expressions 4 E-Commerce Corner 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 2 Ⅰ. Rearrange the refund procedures of AliExpress. Part One Warming Up If you get something worked out with the seller, the refund will be done quickly. If you can’t, open a dispute with the seller. Click “Escalate Dispute” beside the order when negotiation has stalled. Find the order in question, and then click “Contact Now” which is near the “Seller” button. Click the box labelled “Message” and type in what you want to say to the seller. You can also click “Upload a Photo”. 3 4 1 2 感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 3 Ⅱ. Have you ever applied for a refund on an e-commerce platform? How did the seller or the platform deal with it? Share your experience with your partner. Once I bought... from..., but I found it can’t work so well, so I returned it and got a refund. Part One Warming Up Evaluation list 1 2 3 4 The reason you want a refund         What did you do to get the refund?               Partner score 25% 25% 25% 25%             感谢您下载平台上提供的PPT作品，为了您和熊猫办公以及原创作者的利益，请勿复制、传播、销售，否则将承担法律责任！熊猫办公将对作品进行维权，按照传播下载次数进行十倍的索取赔偿！ 4 Part One Warming Up Once I bought a mini-fan from Taobao, I found it can’t work so well, so I want to return it and get a refund. I chatted with my seller and he asked for the video and pictures as proof, I sent them out and the seller agreed to send me another one. Once I bought a multifunctional calculator from Tmall, but it lost some functions. I left so many messages to the seller, but it just replied to me with automatic customer service and kept silent. I was so angry and asked for help from Tmall customer service. And then the dealing process was calling and n