第2篇 section 6（课件）-《外贸英语函电》同步教学（大连理工大学出版社）

/06 Situation Asking for Feedback Customers’ feedback reflects their feelings and experiences about the items and service of an e-shop. Most of the customers will refer to “Customer Reviews” before they make their buying decisions, so the sales of an e-shop have much to do with customers’ feedback. Besides, customers’ feedback is also an important factor that influences the rating and ranking of an e-shop. Background Information 顾客的评价反映了他们对于一个网店内产品和服务的感受及体验。大部分顾客在作出购买决定前都会去参考“客户评论”，因此，一家网店的销量和顾客的评价有着很大的关系。此外，顾客的评价还是影响网店评分和评级的重要因素。 Background Information Specimen Letter 1-Inviting Positive Feedback Dear customer, I noticed that you have signed for the package of your order No. 3990781210. Thank you for your purchasing.! Are you satisfied with the item? If you are unsatisfied with any aspect of the item or our service, please contact us first so that we can try to resolve your problem. If you find the item satisfactory, we would like to invite you to leave positive feedback on our products and service. It only takes a moment, but it's a great way to help others make purchases! Best regards, Maggie Task 1 Specimen Letter 1-参考译文 亲爱的顾客： 我留意到您已经签收订单号为3990781210的包裹。谢谢您的光顾！您对产品还满意吗？如果有对产品或者我们的服务有任何不满意的地方，请先和我们联系以便我们为您解决问题。 如果您对产品满意，我们想请您给我们的产品和服务打个好评。这只需要一点点时间，但对于其他顾客购物很有帮助。 谨致问候 Task 1 Specimen Letter 2-Appreciating Positive Feedback Dear customer, Thank you for your recent positive feedback! Your satisfaction is very important to us and our business. It keeps us motivated and inspires us to greater efforts in bringing our customers better shopping experience. We look forward to seeing you in our store again. Best regards, Maggie Task 2 Specimen Letter 2-参考译文 亲爱的顾客： 感谢您此次给出的好评！您的满意对我们和我们的业务来说非常重要。它使我们充满动力，激励我们更加努力地为顾客带去更好的购物体验。 期盼您再次光临我们的店铺。 谨致问候 Task 2 Specimen Letter 3-Handling Unfavorable Feedback Dear friend, We are really sorry to see that you are not satisfied with us and give us negative feedback because of the low speed of delivery. We understand the c