第2篇 section 5（课件）-《外贸英语函电》同步教学（大连理工大学出版社）

/05 Situation Making Shipment In cross border e-commerce business, although information and capital are transferred on online platforms, the delivery of items still relies on freight and express. The speed and quality of shipment is what concerns the online buyers most after payment is completed, as well as an important factor that can influence the sales and reputation of an online store. It is the responsibility for online customer service agents to communicate with buyers about things related to shipment. Background Information 尽管跨境电商的信息和资金都是通过线上平台来传递的，但产品的交付始终依赖于货运和快递。 发货的速度和货运的质量是网购买家在完成支付之后最关心的事，也是影响一家网店业绩和口碑的一个重要因素。而就货运问题和买家进行沟通，正是客服人员的工作任务。 Background Information Specimen Letter 1-Informing Customers of Shipment Dear customer, Thank you for purchasing in our store. I’m glad to inform you that your order No. 29873011173632 for a pair of Men’S Leather Shoes has been sent out via DHL. The tracking number is 7891749005. You can click on www.dhl.com to track the delivery status of the package. The package is estimated to reach you within 10 business days according to the carrier. Bus in case of bad weather or flight delays, it may be a little later than normal. Thank you for your understanding. Best regards, Maggie Task 1 Specimen Letter 1-参考译文 亲爱的顾客： 感谢您在我们店铺下单。我很高兴的通知您，你编号为29873011173632的一双男士皮鞋的订单已经用DHL发出了。运单号为7891749005，您可以点击www.dhl.com来查询包裹的物流状态。 据承运商（提供的信息），包裹预计将于10个工作日内到达。不过如遇恶劣天气或航班延误，需要的时间可能会比正常情况久一些。感谢您的理解。 谨致问候 Task 1 Specimen Letter 2-Updating Logistics Information Dear customer, I received your letter inquiring the delivery status of your package and I have tracked it on the website of EMS. It shows that the package has been transferred to the USPS and will be delivered by your local postal office. I assume you will get your package soon. To get more information, you can contact your local postal office at their Helpline 1-800-222-1811. I hope you will be satisfied with our products and leave us a good review. Best regards, Maggie Task 2 Specime